cancellation 9Round: Easy Method

What is 9Round

Overview

9Round is a fitness franchise offering 30-minute, kickboxing-inspired circuit workouts with no fixed class times, allowing members to attend on their own schedule.

The brand also offers a digital on-demand service called 9RoundNOW alongside studio-based memberships sold and managed at local franchises.

How services are delivered

Workouts are provided at franchised studios and via the 9RoundNOW app/website for digital subscribers.

Membership sales, billing and cancellations for studio-based plans are handled locally by the specific studio where you enrolled.

How to cancel 9Round

Cancel 9RoundNOW (web/app)

• Sign in to your account at 9Round.
• Go to My Membership → Manage Membership → Cancel → Cancel Agreement.
• Cancellations stop future renewals; access continues until the paid period ends. Payments are non-refundable.

Cancel studio-based membership in UAE

• Contact the local 9Round studio where you enrolled - phone or email is accepted by the studio.
• Request cancellation and ask for written confirmation (email or signed receipt) showing the cancellation date and any outstanding obligations.
• If unsure which studio holds your membership, contact 9Round global contact and ask for local studio contact details.

What happens when you cancel

Access and service period

If you cancel a recurring 9RoundNOW subscription after a payment, you retain access until the end of the current paid month or term.

Studio memberships typically remain active until the paid term or notice period specified by the local studio contract ends.

Billing and auto-renewal

Monthly and term subscriptions auto-renew until cancellation. Cancelling prevents future auto-renewals but does not produce prorated credits.

Payments for periods already paid are generally non-refundable under 9Round's global terms.

Data and account records

After cancellation your account data and billing records may be retained according to 9Round’s policies; request copies of receipts or contractual documents from your studio or account area.

Always download or save any confirmation emails and payment receipts for your records.

Will I get a refund?

Official refund stance

According to 9Round’s terms, payments for 9RoundNOW and studio term periods are non-refundable and no prorated credits are provided for partially used periods.

See the official terms for digital subscriptions: 9Round Terms of Use.

Possible exceptions and local discretion

• Some studios may consider refunds or adjustments for initiation fees within a short window after sign-up; this is at the local studio manager’s discretion.
• If you believe you are entitled to a refund under UAE law, escalate the matter (see consumer rights section) after attempting local resolution.

9Round plans and pricing

Price accuracy note

Below are historical UAE plan prices reported from public sources approximately eight years ago.

Local studio pricing and current offers may differ; contact your studio for up-to-date pricing.

Your consumer rights in United Arab Emirates

General UAE consumer protections

UAE consumer law grants rights to request refunds or cancellations for services not rendered or for misleading contract terms.

Cooling-off periods and specific rights depend on the contract type and local regulations; these may not be explicitly provided in a vendor’s global terms.

Escalation and enforcement

• If you cannot resolve the dispute with the studio, you can escalate to local authorities such as the Department of Economic Development (DED) or the official UAE consumer protection channels.
• Keep documentation (contracts, receipts, cancellation requests) when filing a complaint to speed resolution.

Customer experiences

Positive feedback themes

Many members report that workouts are effective, trainers are knowledgeable, and the 30-minute format fits busy schedules.

Members who follow studio procedures generally report smooth day-to-day operations and good trainer support.

Negative feedback themes

Several complaints describe continued billing after attempted cancellation, unclear membership terms, and difficulties obtaining refunds.

Some members report poor communication from certain studio locations and delays in receiving written confirmation of cancellations.

Documentation checklist

Essential items to gather

• Copy of your signed membership agreement or contract.
• Proof of payments (receipts, credit card statements) showing amounts and dates.
• Membership ID, full name used on the account and contact details.

When submitting a cancellation

• Record the date, time and method of your cancellation request.
• Request and save written confirmation from the studio (email or signed document).
• Keep copies of all follow-up communications until the account and billing are confirmed closed.

Common mistakes

Assuming online rules apply to studio accounts

Members sometimes try to cancel studio-based memberships through the 9RoundNOW account area; however, studio memberships are managed by the local franchise.

Always confirm cancellation method with the specific studio where you enrolled.

Not obtaining written confirmation

Many disputes arise because members did not secure a written cancellation confirmation or receipt.

Always request and save a written acknowledgement that specifies the cancellation date and any remaining obligations.

Comparative recap

Quick comparison

After cancelling

Next steps

Confirm your bank or card issuer stops recurring payments and monitor statements for at least one billing cycle.

Keep cancellation confirmations and receipts until you verify no further charges occur.

Helpful official links

• 9Round Terms of Use - official policy on digital subscriptions.
• shop9round.com Returns Policy - returns policy for merchandise.
• UAE Government: consumer information - official government portal for consumer guidance.
• Dubai Department of Economic Development (DED) - local escalation and complaint filing.

Address

Primary UAE studio contact (preferred)

Villa 3 Al Wasl Road, Umm Suqeim, Dubai, United Arab Emirates.

Prefer contacting the studio directly by phone to request cancellation and written confirmation; the local Dubai studio phone is listed as 04 321 7997 (confirm before relying on this number).

Global contact

For 9Round corporate or global account queries, use the official contact page: 9Round Contact.