Cancellation 9Round: Easy Method

What is 9Round

9Round is a kickboxing-themed fitness franchise that offers circuit-style, coach-led workouts both in local studios and through an on-demand digital service called 9RoundNOW (app/web). In Canada, memberships can be purchased directly through a local studio (franchise) or via the 9RoundNOW platform.

How to cancel 9Round

• 9RoundNOW (app/web) month-to-month: Open the 9Round App → My Membership → Manage Membership and cancel there. Cancellation takes effect at the end of the current billing period. Pre-paid memberships are not eligible for refunds or cancellations.
• 9RoundNOW (annual): If you are on an annual plan with a free trial, cancel before the free trial ends to avoid charges; after billing, annual/pre‑paid periods follow the same non‑refund policy (cancel in the app before the next billing date).
• In‑studio (local franchise) memberships: You must contact the local studio where you signed up. Some studios require a written notice and a notice period (for example, Winnipeg requires 30 days’ advance written notice via email, mail, or in person using a cancellation form).
• If you want a formal, provable notice to Head Office, send written notice by registered mail (recommended) to the company address: 991 Matheson Blvd E, Mississauga, Ontario L4W 2V3. Keep delivery/receipt proof.

What happens when you cancel

When you cancel a month‑to‑month 9RoundNOW membership through the app, your cancellation takes effect at the end of the current billing period and you retain access until that date. For pre‑paid or annual periods, cancellation normally prevents future renewals but does not automatically generate a refund for the unused time. For in‑studio memberships, access and timing depend on the local studio’s contract terms and the notice you provide.

9Round and local studios may retain account and transaction records for their business needs; if you need copies of your contract or receipts, request them from the studio or support before access ends.

Will I get a refund?

Payments for 9RoundNOW memberships (app/web) are non‑refundable; no refunds or credits are issued for partially used periods. Pre‑paid memberships generally are not eligible for refunds. For local in‑studio contracts, there is no consistent public refund policy on the Canadian site; some consumers report being billed after cancellation and difficulty obtaining refunds. If you believe you were wrongly charged, you can dispute the charge with your bank or file a complaint with provincial consumer protection authorities - these are potential remedies but not guarantees of a refund.

9Round plans and pricing

Your consumer rights in Canada

Provincial consumer protection laws apply to fitness and gym contracts across Canada. In several provinces, contracts longer than two years are restricted and consumers often have a limited right to cancel within a short window after signing. Medical reasons, relocation, or other statutory grounds can create additional cancellation rights depending on provincial rules. If you experience continued billing after cancellation, you can request a chargeback through your card issuer and file a complaint with your provincial consumer protection agency. Check your provincial rules for precise time limits and conditions.

Customer experiences

Public reviews are mixed. Some members praise 9Round for its workouts, supportive trainers and high perceived value at specific locations. Other Canadian reviewers report difficulties cancelling in‑studio contracts, continued billing after they believed they had cancelled, and unfavourable customer service interactions. These mixed experiences suggest that outcomes often depend on whether you signed up through the app (easier to cancel) or directly with a local studio (may require additional steps and documentation).

Documentation checklist

• Copy of your membership contract or terms (digital or paper)
• Proof of payment(s) and billing history (receipts, bank or card statements)
• Screenshots or confirmation from the app showing cancellation (if applicable)
• Any email exchanges or written cancellation requests to the studio or support
• Registered mail receipt or delivery confirmation if you sent written notice to Head Office
• Medical notes or proof of relocation if asserting a statutory exception

Common mistakes

Common errors include canceling in the wrong place (for example, asking the app team to cancel a studio contract), failing to keep proof of cancellation, and assuming pre‑paid or annual plans are refundable. Another frequent issue is not following the studio’s required notice procedure (such as providing a written 30‑day notice) which can leave you still liable for the next billing cycle. Keep copies of all communications and check your bank statements for unexpected charges after cancellation.

Comparative recap

After cancelling

After you cancel, keep all confirmations and watch your bank/card statements for any unexpected charges. If you are billed after cancellation, contact the studio and 9Round support in writing and attach your proof; request reversal. If you cannot resolve the issue, consider asking your card issuer for a chargeback and file a complaint with your provincial consumer protection agency. For more information and support, check 9Round’s official site and local resources:

9Round official site - check the Canada section or FAQ for account guidance. For consumer protection guidance, see Ontario consumer protection: consumer rights or your provincial consumer protection office. You may also review public feedback on sites such as Trustpilot to see other members’ experiences.

Address

Head Office (for formal notices): 991 Matheson Blvd E, Mississauga, Ontario L4W 2V3, Canada