Cancellation Fitify: Easy Method

What is Fitify

Service overview and how the subscription works

Fitify is a fitness app focused on guided workouts, training plans, and exercise routines for home or gym use. In practical terms, what most people in the Philippines sign up for is premium access to workouts and app features that sit behind a recurring paywall, with listed prices such as ₱499.00 weekly, ₱999.00 monthly, and ₱1,290.00 yearly, plus a one-time lifetime option at ₱2,990.00.

The business model is simple but easy to miss when you subscribe in a hurry. Fitify states that paid subscriptions renew automatically, and if a free trial is offered, you must cancel before the trial ends to avoid being charged, as stated in its terms at Fitify Terms.

What users are actually paying for

People do not pay just for a basic timer. They pay for full access to Fitify features, which the pricing data describes as access to all Fitify features under the weekly, monthly, and yearly plans, while the lifetime plan removes recurring charges. That makes cancellation especially relevant, because recurring plans continue until you stop them yourself.

The truth is, some users expected richer guidance and were disappointed after paying. One negative review complained that there was “no video” and only a stopwatch experience, then said a refund was denied (TrustPilot). That does not prove every user will have the same experience, but it is a useful heads up before you renew.

Availability in the Philippines

Fitify is available in the Philippines through standard digital channels, including iOS and Android in-app subscriptions, plus website-based purchases. Local published prices are already shown in PHP, which helps because you do not need to estimate foreign exchange just to compare plans.

There is no Philippines office listed in the provided service data, no live chat, and support hours are Monday to Friday, 9 am to 6 pm CET through email at [email protected] or phone at +318 50 603 715. For Filipino users, that time difference matters, because replies may land late afternoon or evening Philippine time.

How to cancel Fitify without getting charged again

Checks to do before you cancel

A lot of subscription problems happen because users cancel too late or in the wrong place. Fitify says subscriptions renew automatically, and access usually stays active until the end of the current billing period, with no partial refund for unused time, so you should check your next billing date before doing anything else (gofitify.com).

Before you cancel, save three things. Take a screenshot of your current plan name and renewal date, save any workout history or notes you care about, and keep a copy of the purchase receipt or transaction ID. If the charge later appears again on your card, GCash, Maya, Apple, or Google billing history, these records make your dispute much easier.

How to cancel a website purchase

If you bought Fitify directly through the website, the verified instruction is not a one-click account path. Fitify’s terms say you should contact customer support at [email protected] and provide your account details with a cancellation request. Your subscription then remains active until the end of the current billing period, and there is no partial refund for unused time (gofitify.com).

Use a short, specific message. Include the email address linked to the account, your full name, the plan if known, and a clear line such as “Please cancel my Fitify subscription before the next renewal date.” Also add the approximate date and amount of the last charge, such as ₱999.00 for monthly or ₱1,290.00 for yearly, to help support find the account faster.

If you want extra proof, send the request by email and keep the sent copy, then save any reply confirming cancellation. You can also review the service terms here: official Fitify terms page. If you prefer written postal proof, a registered letter is also possible, and some users now use digital registered-mail services such as Postclic for timestamped proof of sending and receipt instead of traditional paper mail.

How to cancel on iPhone or iPad through App Store

If the subscription was started through Apple, you must cancel in Apple, not by emailing Fitify alone. The path given in Fitify’s terms is Settings > Apple ID > Subscriptions > Fitify, then choose the cancellation or pause option available on screen (gofitify.com).

On newer iPhones, the path is usually Settings > your name > Subscriptions > Fitify. After cancellation, take a screenshot showing the expiry date. Many people assume deleting the app is enough, but it is not. If Apple still shows the plan as active with a renewal date, billing can continue until you formally stop the subscription.

How to cancel on Android through Google Play

If you subscribed through Google Play, use Google Play to cancel. Fitify’s terms do not give a long click-by-click route, but they do direct users to Google’s subscription management instructions, which in practice usually means Play Store > profile icon > Payments and subscriptions > Subscriptions > Fitify > Cancel subscription.

After you tap cancel, do not stop there. Open the subscription page again and confirm that it now shows an end date instead of a renewal prompt. This matters because one common local complaint is difficulty permanently canceling subscriptions, which can lead to unexpected charges in the Philippines.

Email, phone, and contact details that actually matter

Fitify support details in the verified data are straightforward. The email is [email protected], the phone number is +318 50 603 715, there is no live chat, and the stated support window is Monday to Friday, 9 am to 6 pm CET. For a Philippine user, email is usually the easier channel because it creates a written record.

If you call, prepare the same details you would send by email. Have your account email, charge amount, charge date, platform used, and any receipt number ready. If your concern is a billing error rather than a normal cancellation, Fitify specifically asks for the email used for purchase, provider, date, amount, currency, and receipt or transaction number (gofitify.com).

Postal option if you want paper proof

Fitify’s available address data points to a UK cancellation and return address rather than a Philippines office. That means postal cancellation is slower, usually around 5 to 10 business days for delivery and processing, so it should only be used if you want an additional paper trail or if email support is unresponsive.

If you use mail, send a short cancellation letter with your account email, full name, date, and signature, then keep the receipt and tracking number. Because renewals can happen fast on weekly or monthly plans, do not rely on mail alone if your next billing date is near. Send email on the same day.

After you cancel, here is what changes

How long your access stays active

Fitify says your subscription stays active until the end of the current billing period after cancellation, whether you subscribed on the web, App Store, or Google Play (gofitify.com). So if your monthly plan renews every 25th and you cancel on March 10, you should still have premium access until March 25.

This also means cancellation stops the next charge, not today’s access. Many users expect an immediate shutdown or an immediate refund, but that is not how the stated policy works. Think of it as turning off auto-renewal while keeping the remaining paid time.

What happens if you do nothing

If you do not cancel, Fitify says recurring charges continue automatically on the agreed payment schedule. That can mean every week at ₱499.00, every month at ₱999.00, or every year at ₱1,290.00, depending on your plan.

The risk is highest with free trials and weekly plans because they roll over fast. If a trial ends on a Friday and you forget to cancel before the deadline, the next billing cycle can begin automatically. That is why I always tell users to set a calendar reminder at least 48 hours before renewal.

Your account data after cancellation

Fitify’s terms in the verified data do not clearly explain data retention after cancellation. In plain English, the company does not specify how long workout history, profile details, or saved preferences remain on file after your paid access ends.

Because that part is unclear, export or screenshot anything you may want later before cancelling. Save plan details, training history if visible, and billing receipts. If you later ask support for a refund review or complain to DTI or your bank, those records are more useful than memory.

Fitify refund policy and the fine print that affects your money

General refund rule in the terms

Fitify’s terms are strict on refunds. The stated policy says all fees for paid services are final and non-refundable, except where a refund is required by applicable law, and any refund, credit, or extension may be given only as a goodwill gesture at Fitify’s discretion (gofitify.com).

The same source also says there are no partial or pro-rated refunds for any unused portion of the subscription period unless required by law. In real life, that means if you cancel a ₱1,290.00 annual plan two months in, you should not expect the remaining ten months to be paid back automatically.

How refund rights work in the Philippines

In the Philippines, the Consumer Act or RA 7394 and DTI rules are the main consumer protection references for this kind of problem. There is no universal statutory cooling-off period for all online subscriptions, but a 7 working day cooling-off rule is recognized for certain door-to-door or direct sales. For digital subscriptions like Fitify, the terms themselves matter a lot because they do not grant a clear cooling-off promise.

Here’s the practical takeaway. If you simply changed your mind after using the app, Fitify may reject the refund. If the issue is an unauthorized charge, double billing, or continued charging after you canceled, your case is stronger and you should document it right away for DTI and your payment provider.

How to request a refund properly

Use email first and be precise. Send your request to [email protected] with the account email, platform used, charge date, amount, currency, and any receipt, order ID, or transaction number. This is exactly the information Fitify asks for when you believe you were charged in error (gofitify.com).

Write a subject line such as “Refund request for billing error - Fitify - ₱999.00 - 15 March 2026.” Then explain whether the charge happened after cancellation, during a trial you thought ended, or because of duplicate billing. Attach screenshots of the cancellation confirmation and billing statement. That gives support fewer reasons to delay the review.

App Store, Google Play, bank, and chargeback options

If the purchase was made through Apple or Google, request help through that billing channel as well, because the store controls the payment. If the charge came from a card, GCash, or Maya and support does not solve it, you can ask your issuer for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice.

Use chargeback as a last resort, not as your first move. Send the cancellation proof, your receipt, and a short timeline of events to the bank or e-wallet provider. For unresolved consumer issues involving online subscriptions, DTI can also handle complaints under RA 7394. If your bank asks why you are disputing the charge, clear proof that you canceled before renewal is usually the strongest evidence.

Fitify subscription terms that can trip you up

Auto-renewal and trial conversion

Fitify’s terms are clear on one thing: subscriptions are automatically renewing, and by providing payment details, you agree to recurring charges on that basis (gofitify.com). If a free trial is offered, you must cancel before the trial ends to avoid being charged.

This is where many users get caught. They test the app, forget the date, and assume the trial will simply expire. According to the terms, it converts into a paid subscription unless you stop it in time. For weekly plans at ₱499.00, even a short delay can mean a fresh charge almost immediately.

Commitment period and missing details

The verified terms data does not specify a minimum commitment duration. That is good news in one sense because there is no stated long lock-in period or early termination fee. The cancellation fee field also shows no cancellation fee found in the terms.

At the same time, some details remain unclear. The terms data does not specify applicable law, dispute resolution, or data retention after cancellation. So if a disagreement happens, your practical path is documentation first, then support, then DTI or your bank if billing continues despite cancellation.

Fitify plans and pricing in the Philippines

Current published prices

Which plan costs the most over time

The weekly and monthly plans are the most expensive if you stay for long. A monthly plan at ₱999.00 adds up to ₱11,988.00 over 12 months, while the yearly plan is ₱1,290.00 for the same period. That means the yearly option is dramatically cheaper if you truly plan to use the app for a full year.

The weekly plan is even more expensive on a long timeline. At ₱499.00 a week, 4 weeks already cost about ₱1,996.00, which is more than the yearly price of ₱1,290.00. So if you are on weekly billing and barely use the app, cancellation should be done immediately.

Value check before your next renewal

Fitify also lists a lifetime access option at ₱2,990.00 as a one-time payment, but that is not a recurring subscription and does not belong in the subscription table above. It can still be relevant if you are trying to avoid auto-renewal headaches completely.

Prices may change, according to the pricing notes, so use the in-app offer screen as the latest benchmark. From a practical point of view, the yearly plan gives the lowest recurring cost, while the monthly and weekly plans carry the highest risk of overpaying if you forget to cancel.

Your rights in the Philippines if Fitify keeps charging you

Laws and consumer protection that matter here

For users in the Philippines, the main law to know is the Consumer Act of the Philippines, RA 7394. DTI handles consumer complaints for many online purchase and subscription issues, especially when the problem involves unfair charging, missing information, or refusal to address a valid complaint.

There is no clear Fitify term promising a broad cancellation-with-refund window for digital subscriptions. So when the terms are strict and the refund is denied, your strongest arguments usually come from proof of billing error, misleading presentation, or continued charging after a valid cancellation request.

Cooling-off and withdrawal in plain English

A 7 working day cooling-off period is commonly associated with door-to-door or direct sales in the Philippines. For ordinary online app subscriptions like Fitify, there is no universal rule that automatically guarantees you a refund just because you changed your mind after purchase.

That said, if you were charged without proper consent, if the trial rolled into a paid plan after unclear notice, or if the service kept billing after cancellation, you still have options. Those situations are better framed as billing or consumer-protection disputes rather than a simple “I changed my mind” request.

How to file a complaint with DTI or raise a payment dispute

Start by sending Fitify a written complaint through [email protected] and give them a short deadline, such as 5 business days, to respond. Attach your screenshots, billing evidence, and cancellation proof. If they do not solve it, file a complaint with DTI and separately contact your bank, credit card issuer, GCash, or Maya for a chargeback or transaction dispute.

For payment disputes in the Philippines, banks and issuers often look at the statement date and may allow around 60 days to file. If you miss that window, recovery gets harder. So if a post-cancellation charge appears, act quickly and keep every screenshot in one folder.

Useful government contacts

For a DTI complaint, use the official consumer help channels on the DTI website and prepare your name, merchant name, transaction date, amount, and copies of your correspondence. For bank-related disputes, you can also escalate unresolved financial complaints through BSP if the issuer does not act properly.

Use official pages for the latest complaint channels and forms. The safest links to keep are the DTI consumer portal and your bank or e-wallet’s dispute page, because those are the places that can actually stop or reverse a bad charge.

What customers say about cancellation and refunds

Overall verdict from available reviews

Based on the review set provided, the cancellation and refund experience looks poor. The sentiment count is 0 positive and 5 negative out of 5 unique reviews, which points to a clear pattern of frustration around refunds, customer service, and ongoing marketing messages.

Local complaint patterns line up with that trend. In the Philippines, reported issues include difficulty permanently canceling subscriptions and unexpected charges, plus complaints that the app interface feels less intuitive than some local alternatives. To stay balanced, the app does offer structured workout access and a lower annual price than many global fitness subscriptions, but the available review sample on cancellation is still strongly negative.

Recurring themes

Sources summary

Individual user comments

• "I wish I’d read the reviews too. All they care about is maintaining your subscription. Avoid." (TrustPilot)

• "Bought it and the moment I had paid for it, I tried it out... Immediately I requested a refund and they have been denying it! SCAM SCAM SCAM!!!!" (TrustPilot)

• "I am sick to death of receiving unsolicited emails to buy these tablets... I just wish they would stop bombarding me with emails." (TrustPilot)

Documents to prepare before you hit cancel

What to save before cancellation

Before you cancel, collect the basics in one folder on your phone or laptop. Save a screenshot of the subscription page showing the plan name and renewal date, such as ₱999.00 monthly or ₱1,290.00 yearly, and keep a screenshot of the account email tied to the purchase.

If you use Apple or Google billing, also save the subscription screen inside App Store or Google Play after cancellation. That screen usually shows the exact expiry date. It is one of the best pieces of evidence if a charge appears again later.

What to gather for a refund or billing complaint

For a refund request, Fitify specifically asks for the purchase email, provider, approximate date, amount, currency, and any receipt, order ID, or transaction number (gofitify.com). Do not send a vague message saying only “please refund me.” Specific evidence gets results faster.

After cancellation, keep the confirmation email, your sent request, and at least one bank or wallet statement covering the next billing cycle. If you paid through GCash, Maya, or card, download the transaction record while it is still easy to find.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

This is the biggest mistake. If you subscribed through App Store or Google Play, emailing Fitify alone may not stop the store billing. I have seen users delete the app, think they are done, then get charged again because the actual subscription was still active in Apple or Google.

The fix is simple. Cancel where you bought it. Website purchase means contact Fitify support. Apple purchase means cancel in Apple subscriptions. Google purchase means cancel in Google Play subscriptions.

Waiting until the trial or billing date has already passed

Fitify says auto-renewal applies and free trials convert into paid subscriptions unless you cancel before the trial ends (gofitify.com). If you wait until the charge already posts, you are no longer just canceling. You are now asking for a refund under a policy that is mostly non-refundable.

A real-world example is the user who paid, tried the app immediately, and then said the refund was denied (TrustPilot). Whether or not you agree with the complaint, it shows why timing matters. Cancel before renewal, not after.

Expecting a pro-rated refund after cancellation

Another common mistake is assuming you will get back the unused portion of a monthly or annual plan. Fitify’s terms say no partial or pro-rated refunds are provided for unused time unless required by law (gofitify.com).

So if you cancel halfway through a billing period, expect access to continue until the end date, but do not expect a half refund. If a refund is your goal, you need to show a billing error, not just a change of mind.

Failing to keep proof

Users who do not save screenshots often struggle when support asks for details later. One review complained about customer service and said the company seemed focused on maintaining the subscription rather than helping (TrustPilot). Whether that feeling is fair or not, lack of proof makes any support exchange harder.

The solution is boring but effective. Save the plan screen, the cancellation confirmation, the receipt, and the next bank statement. If a dispute reaches DTI, BSP-related channels, or your bank, proof beats arguments every time.

Ignoring post-cancellation bank statements

Some people cancel correctly but never verify whether the billing really stopped. This is risky on weekly and monthly plans because a continued charge can blend into other app spending. In the Philippines, users have also reported difficulty permanently canceling subscriptions, so a quick statement check is worth the effort.

Check at least the next 2 billing cycles. If you canceled on March 10 and the plan was set to renew on March 25, review your statement around March 25 and again on the next cycle if needed. If a charge appears, dispute it right away.

A quick comparison of your cancellation options

Side by side table

Key takeaway from the comparison

Every method can work if it matches the original purchase channel. The fastest practical routes are web support for direct purchases and the native subscription pages for Apple or Google purchases. Registered mail gives stronger paper proof but is slower, which matters if your renewal date is close.

There is no cancellation fee stated in the terms, and no early termination fee was found either. The real cost risk is not a fee. It is missing the deadline and being charged for the next cycle.

What to do right after cancellation

Immediate checks and bank monitoring

As soon as you cancel, save proof and set one reminder. Take a screenshot of the confirmation or expiry date, then create a calendar alert 3 days before and 3 days after the next expected billing date. This matters because support may say access continues until period end, while billing should stop after that date.

Monitor your card, GCash, Maya, or other payment method for at least the next 2 cycles. In the Philippines, unauthorized or continued charges can be disputed with your issuer, and cardholders often have around 60 days from the statement date to raise the issue. If the charge is not resolved, DTI can help with the consumer side and BSP can matter for banking complaints.

Alternatives if you are leaving Fitify for good

If you still want a fitness app after canceling, MyFitnessPal is useful if nutrition tracking matters more to you, with pricing listed at ₱489 per month or ₱2,490 per year. Sworkit is a closer workout alternative, priced at ₱519 per month or ₱3,090 per year, and it is known for customizable plans.

If you prefer something lighter, Fitbit App has a free tier with optional in-app purchases. If you want something closer to the Philippine market, Fitasy and GymBuddy are worth a look because they focus more on local gyms, trainers, or workout partners instead of just a generic global app setup.

Useful links

• Fitify official website

• Fitify terms and subscription rules

• Department of Trade and Industry

Address details and where to send a written cancellation

Postal address available in the service data

Fitify does not provide a Philippines cancellation office in the supplied data. The available physical cancellation and return address is a UK address, which is useful only if you want a written paper trail in addition to email.

If you need to send a postal notice, use this address:

• Fitify UK (Huboo) Unit 2, More Plus Central Park Hudson Avenue, Severn Beach, Bristol BS35 4EL, UK

Send a short cancellation notice with your account email, full name, billing details, and the date. For speed, do not rely on post alone. Email [email protected] the same day so your cancellation request reaches support before the next billing cycle.

The practical reality for Philippine users

For most users in the Philippines, Fitify is effectively an online-only cancellation process. Direct website subscriptions are handled through support email, Apple subscriptions through the App Store, and Android subscriptions through Google Play. That is the route most likely to stop billing on time.

If you run into silence, keep your proof, watch your statement, and escalate fast. With apps like this, the best protection is not a perfect refund policy. It is clean documentation and quick action before the next charge lands.