Cancel TONAL online
Cancellation service #1 in United Arab Emirates
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Tonal service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Tonal: Easy Method
What is Tonal
Overview
Tonal is a wall-mounted smart home gym that delivers personalized strength training using digital resistance, guided programs, and AI-driven coaching.
The system combines hardware (a screen and motorized arms) with a subscription service for access to workouts, tracking, and program libraries.
How it is commonly used
Users install Tonal at home for strength training, rehabilitation, or guided fitness programs with varying difficulty levels.
Access to the full feature set requires an active Tonal Membership tied to the device.
How to cancel Tonal
Cancel via the Tonal device (preferred)
- On your Tonal, tap Account → Profile & Account tab → Membership Management → Cancel.
- Follow the on-screen prompts to confirm cancellation and note any renewal deadlines shown.
Other accepted cancellation methods
- Contact Tonal Customer Care by phone: 855 698 1625. Request cancellation at least 24 hours (but no more than 30 days) before the renewal date.
- If your subscription was purchased through the App Store, cancel via iOS Settings: Settings → your name → Subscriptions → select Tonal → Cancel Subscription.
- If your subscription was purchased through Google Play, cancel via the Google Play Store: Menu → Subscriptions → select Tonal → Cancel Subscription.
What happens when you cancel
Access and features
Canceling membership typically removes access to personalized workouts, the full workout library, and smart features at the end of your billed period.
If you cancel during a commitment period, service may continue until the end of that billing cycle or the initial commitment as outlined in Tonal's terms.
Renewal and data
To prevent automatic renewal, cancel within the specified window (at least 24 hours and no more than 30 days before renewal) per Tonal's terms.
Your account data may be retained per Tonal's policies; contact Customer Care for specifics on data deletion or export.
Will I get a refund?
Equipment returns and satisfaction guarantee
Tonal offers a 30-day satisfaction guarantee: you can return equipment within 30 days of installation for a full refund of the purchase price, taxes, and installation/delivery charges.
No equipment refunds are provided after the 30-day installation return window.
Membership fees and exceptions
- Membership fees are non-refundable and non-cancellable once paid, except as required by applicable law.
- If you believe local law entitles you to a refund, contact Tonal Customer Care and consult UAE consumer protection resources.
Tonal plans and pricing
Summary
Below are approximate prices converted to AED. These are estimates converted from USD using the pegged exchange rate; Tonal may not publish official UAE-specific pricing.
Contact Tonal for the most current, local pricing and offers.
| Plan | Approx. Price (AED) | Period | Key features |
|---|---|---|---|
| Tonal 2 system (hardware) | Approx. AED 15,780.00 | One-time purchase | Wall-mounted smart gym unit; dynamic resistance; built-in screen |
| Tonal Membership | Approx. AED 220.00 | Monthly (12-month commitment) | Access to workouts, AI training, library, smart features |
Your consumer rights in United Arab Emirates
Cooling-off and returns
UAE consumers commonly benefit from a cooling-off or right of withdrawal, often allowing cancellations within a set period after delivery.
Tonal's 30-day return window after installation is generally more generous than the typical 14-day cooling-off period seen in some UAE contexts.
Protections and contract fairness
- UAE law protects consumers against unfair contract terms and misleading practices.
- If Tonal's non-refundable fees conflict with local consumer protection rules, UAE law may provide a remedy; consider seeking advice from local consumer protection authorities.
Customer experiences
Positive feedback
- Users praise Tonal for effectiveness, convenience, variety of programs, and intelligent tracking features.
- Some report successful use for rehabilitation and as a core part of a home gym setup.
Negative feedback
- Complaints include poor customer service, delivery delays, and refund difficulties.
- Users have reported loss of certain features after cancelling membership and recurring technical failures for some hardware components.
Documentation checklist
What to have ready when cancelling
- Account email and password or device login details.
- Order number, purchase receipt, and installation date.
- Device serial number (if available) and photos if returning for damage.
When contacting support
- Have your refund/return reason and any relevant screenshots or correspondence prepared.
- Note the renewal date and any billing receipts to support non-refund queries.
Common mistakes
Missing cancellation windows
Waiting until after the renewal date can result in an unwanted charge because Tonal requires cancellation within the specified window before renewal.
Always check your next billing/renewal date and cancel at least 24 hours (and no more than 30 days) before that date if required by your plan.
Assuming membership refunds are automatic
Users often assume membership fees are refundable; Tonal's terms state membership fees are non-refundable once paid except where law requires otherwise.
If you purchased via App Store or Google Play, you may need to follow the platform’s refund processes as well.
Comparative recap
Quick comparison
| Item | Approx. Price (AED) | Commitment | Refunds |
|---|---|---|---|
| Tonal 2 system (hardware) | Approx. AED 15,780.00 | One-time purchase | 30-day return from installation for full refund |
| Tonal Membership | Approx. AED 220.00 / month | 12-month commitment | Membership fees non-refundable once paid (unless law requires otherwise) |
After cancelling
Next steps
Keep confirmation of your cancellation and any reference number provided by Tonal Customer Care.
Monitor your billing statement to confirm no further charges are applied after the effective cancellation date.
Helpful official links
Address
Company headquarters
617 Bryant Street, San Francisco, California 94107, United States.
Use the official Tonal website above for updated contact channels and support options.
Support contact
- Customer Care phone: 855 698 1625
- Support via the Tonal device Account menu or official site support pages.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.