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Cancel AURA
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Cancellation service #1 in UAE
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I hereby notify you of my decision to terminate the contract relating to the Aura service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aura: Easy Method
What is Aura
Overview
Aura is a subscription-based health and wellness service that provides personalized meditation, sleep stories, mood tracking, and life coaching features for individual and family use.
The service is delivered as a digital subscription (mobile apps and web) and includes a separate on‑site offering called Aura Skypool Dubai which follows different booking and cancellation terms.
How it is sold
Aura subscriptions can be purchased in-app via the Apple App Store or Google Play, or directly on the web through Aura's site.
In-app purchases are governed by the app store’s billing system; web subscriptions are managed by Aura customer support and the website account settings.
How to cancel Aura
Cancel via App Store / Google Play
- Open the App Store or Google Play account used to subscribe.
- Locate Subscriptions in your account settings and select Aura.
- Choose "Cancel Subscription" and confirm. Cancel at least 48 hours before the next billing date to avoid renewal.
Cancel via Web or Email
- Contact Aura support by email: support@withaura.app.
- Request cancellation and include your account email and subscription details; do this at least 48 hours before renewal.
- Phone cancellation may be available; check the app or Aura official site for current contact options.
What happens when you cancel
Access after cancellation
Your cancellation stops future recurring billing but does not usually remove access immediately. You typically retain access until the end of your current paid period.
If you cancel an in‑app subscription, access is managed by the app store and remains through the paid term unless otherwise stated.
Data and account status
Cancellation does not necessarily delete your account or personal data. Account and profile data may be retained per Aura’s privacy policy and terms.
To remove stored data or close an account, contact support and request the specific actions you want taken.
Will I get a refund?
Standard subscription refunds
Subscriptions normally do not receive refunds for unused periods; cancellation stops future charges only.
For in‑app purchases, refunds are governed by the app store or the payment processor and are generally not issued for unused time.
UAE cooling-off and processor discretion
- UAE consumers have a 14‑day cooling-off right for digital purchases: you may cancel within 14 days of the transaction and receive a full refund to the original payment method within 14 days, subject to the scope below.
- Refunds may be refused by the payment processor (Polar/Stripe) in cases of suspected fraud, misuse, or where digital content has already been accessed.
Aura plans and pricing
Pricing summary
The following in‑app prices reflect Apple App Store UAE listings for Aura Premium and Aura Family (early 2026).
Verify current pricing in your App Store or on Aura’s website before purchasing.
| Plan | Price (AED) | Billing Period | Key features |
|---|---|---|---|
| Aura Premium - Monthly | AED 29.99 | Monthly | Full access, short meditations, saves, downloads, mood tracking |
| Aura Premium - Monthly (higher tier) | AED 44.99 | Monthly | Tiered in-app offer with Premium features |
| Aura Premium - Six months | AED 109.99 | Six months | Half‑year Premium access |
| Aura Premium - Six months (higher tier) | AED 199.99 | Six months | Higher tier half‑year offer |
| Aura Premium - Yearly | AED 229.99 | Annual | Full Premium billed annually |
| Aura Premium - Yearly (higher tier) | AED 249.99 | Annual | Tiered annual offer |
| Aura Premium - Yearly (top tier) | AED 254.99 | Annual | Promotional or top tier annual pricing |
| Aura Family | AED 499.99 | Annual or unspecified | Family subscription plan |
Your consumer rights in United Arab Emirates
Cooling-off right
UAE consumers may exercise a 14‑day cooling‑off right for digital subscriptions, allowing cancellation within 14 days of purchase and a full refund to the original payment method within 14 days.
This right applies to initial purchases and is subject to exclusions where digital content has been accessed or automatic renewals are concerned.
Scope and limitations
- The cooling-off right typically does not apply to automatic renewals after the initial subscription term if content has been accessed.
- Payment processors and platforms may have their own refund rules and can decline refunds for fraud or misuse.
Customer experiences
Positive feedback
Many users praise Aura’s features such as data‑broker removal, antivirus, VPN, identity monitoring, guided meditations, and professional customer support experiences.
High aggregate ratings are reported in app stores, reflecting strong user satisfaction for core wellness features.
Common complaints
Some users report problems canceling via web or app, delays in processing cancellations, and occasional billing after cancellation.
Other complaints include app performance issues and reports that support calls include retention efforts; these have been raised on several review platforms.
Documentation checklist
What to include in your cancellation request
- Your full name and the email associated with the Aura account.
- Subscription details (plan name, purchase date, and payment method).
- Clear request to cancel and whether you request deletion of account/data.
Evidence to keep
- Confirmation emails or screenshots of subscription and billing dates.
- Any chat or email correspondence with support and reference numbers.
Common mistakes
Canceling in the wrong place
Example: Trying to cancel an in‑app subscription on the website. In‑app purchases must be canceled through the App Store or Google Play.
This often causes unexpected renewals because the platform still has an active subscription tied to your account.
Missing the notice window
Example: Sending a cancellation email less than 48 hours before renewal. Aura requires at least 48 hours’ notice for subscription cancellations to avoid next-cycle billing.
Also note Skypool Dubai bookings have different timeframes (see Skypool rules) and must be handled separately.
Comparative recap
Quick comparison
The table below summarises cancellation channels, notice requirements, and refund outcomes for quick reference.
| Channel / Service | How to cancel | Notice required | Refund policy | Notes |
|---|---|---|---|---|
| App Store / Google Play | Cancel via App Store or Google Play subscription settings | At least 48 hours before renewal | No refunds for unused portion; app store/payment processor rules apply | Store-managed billing; check your store account |
| Web (Aura account) | Contact support (e.g., support@withaura.app) | At least 48 hours before renewal | No refunds for unused period; 14‑day cooling-off may apply for initial purchase | Support monitors email and phone; keep confirmation |
| Aura Skypool Dubai (separate) | Cancel through Skypool booking channels per Terms & Conditions | Full refund if >14 days’ notice; 24 h full refund only if refund guarantee bought | Full refund if conditions met; otherwise no refund | Different rules from digital subscriptions; amendments allowed ≥7 days prior |
After cancelling
What to expect
After you cancel, expect confirmation by email. Keep the confirmation for your records and check your next bank or card statement to verify no further charges occur.
If you are still billed after cancellation, contact Aura support and your payment provider promptly.
Helpful links
- Aura official website
- Support email: support@withaura.app
Address
Corporate / postal address
Use this address for postal cancellation requests or formal correspondence:
67GM+4G3 - Sheikh Zayed Rd - Trade Centre - Trade Centre 1 - Dubai - United Arab Emirates
How to send postal requests
- Include your account details, a clear cancellation request, and contact information.
- Send by registered post and keep proof of posting for your records.