Postclic premium unlimited: promotional offer at AED 3.83 for 48h, then AED 208.25 per month without commitment
Cancellation service #1 in UAE
cancellation Hers: Easy Method
What is Hers
Overview
Hers is a telehealth and wellness company focused on women’s health, offering prescription treatments, medication kits, and ongoing care through an online platform.
Services include medication delivery, clinical support, and app-based program features for conditions such as weight management, hair loss, and skin care.
How the service is delivered
Care is provided through online consultations, prescription fulfillment, and recurring subscription shipments where applicable.
Subscriptions and account management are handled via the Hers app and web account pages tied to the customer’s profile.
How to cancel Hers
Cancel on iOS / App Store
- Open the HER app → Profile → Settings → Manage Premium Subscription → Cancel Premium Subscription.
- Or cancel via the App Store: open App Store → tap your account → Manage Subscriptions → select Hers → Cancel.
- Note: Deleting the app or closing your Hers account does not cancel App Store subscriptions.
- Reference: Hers support: Cancel My Subscription.
Cancel on Android / Google Play
- Open the Google Play Store → Menu → Subscriptions → select Hers → Cancel subscription → Confirm.
- You keep access until the end of the current billing period after cancellation.
- Deleting the app or closing the account does not cancel Play Store subscriptions.
- Reference: Hers support: Cancel My Subscription.
Cancel on Web (forhers.com / hers.com)
- Log into your account → Subscriptions or Manage → Get Help → Confirm Cancellation.
- Web subscriptions automatically renew unless canceled at least two days before the renewal date.
- Cancellation on the website takes effect at the end of the current billing period.
What happens when you cancel
Access after cancellation
For App Store and Play Store subscriptions, you retain service until the current paid period ends.
Web subscriptions also remain active through the end of the billing cycle after cancellation.
Renewals and data
Automatic renewal is stopped for future periods once cancellation is confirmed through the correct channel.
Account data and medical records are retained according to Hers’ policies; contact support for data export or deletion requests.
Will I get a refund?
Hers refund policy
Hers’ policy states that refunds are not provided for unused days after cancellation in most cases.
Refunds may be offered on a case-by-case basis at the company’s discretion.
UAE legal context and exceptions
- Under UAE law, consumers generally have the right to withdraw from digital service contracts within at least 14 days in many cases; this can affect refund eligibility.
- Refunds are typically required if services are not as described, delivered late, or defective; check applicable UAE rules and timelines.
- For official legislation: Federal Decree-Law on Modern Technology-Based Trade.
Hers plans and pricing
Available plans (approximate AED)
| Plan | Approx. Price (AED/month) | Period | Key features |
|---|---|---|---|
| 3‑Month Plan | AED ~1,098 | Monthly billing (3‑month prepaid) | GLP‑1 weight‑loss medication kit; paid upfront for 3 months |
| 6‑Month Plan | AED ~915 | Monthly billing (6‑month prepaid) | GLP‑1 weight‑loss medication kit; paid upfront for 6 months |
| 12‑Month Plan | AED ~730 | Monthly billing (12‑month prepaid) | GLP‑1 weight‑loss medication kit; paid upfront for 12 months |
Pricing notes
Prices above are approximate conversions from U.S. USD rates (1 USD ≈ 3.67 AED) and may vary.
Exact UAE pricing or local currency billing may differ; check your checkout page or contact support for final amounts.
Your consumer rights in United Arab Emirates
Key legal protections
UAE law provides consumer protections for digital services, including a minimum withdrawal/cooling-off period in many cases.
Consumers may be entitled to refunds if services are not as described, delivered late, defective, or otherwise fail to meet contractual terms.
Where to verify and get help
- Consult the Federal Decree-Law on Modern Technology-Based Trade for specific rights and procedures: uaelegislation.gov.ae.
- If you believe your rights are breached, collect evidence and contact Hers support first, then escalate to local consumer protection authorities if needed.
Customer experiences
Positive feedback
Many users praise the convenience of doorstep delivery and the clinical support provided during treatment programs.
Regular check-ins and communication from care teams are commonly cited as helpful by satisfied customers.
Common complaints
Users report issues with app functionality, especially tracking and daily interaction features.
There are reports of slow customer-service response times, confusing cancellation flows, and difficulties obtaining refunds after shipments begin.
Documentation checklist
What to prepare before contacting support
- Account email and username used to sign up.
- Order number, subscription ID, or payment reference.
- Proof of payment (card statement screenshot) and any confirmation emails.
- Screenshots showing subscription status, cancellation attempts, or error messages.
Additional evidence for disputes
- Message history with Hers support, including dates and ticket numbers.
- Delivery tracking and shipment dates if the dispute involves physical items.
Common mistakes
Assuming deletion equals cancellation
Deleting the Hers app or even closing your account does not cancel subscriptions billed through App Store or Google Play.
Always cancel via the platform where you were charged (App Store, Play Store, or Hers web account).
Missing timing rules and renewal windows
Not cancelling at least two days before a web subscription renewal can result in an unexpected charge.
Failing to check which payment method was billed (card, App Store, Play Store) can delay effective cancellation.
Comparative recap
Quick platform comparison
| Platform | How to cancel | Refund policy | Access after cancel |
|---|---|---|---|
| iOS / App Store | Cancel in the HER app or App Store → Manage Subscriptions | No refunds for unused days generally; case-by-case exceptions | Access until end of current billing period |
| Android / Google Play | Cancel via Google Play Store → Subscriptions → Cancel | No refunds for unused days generally; case-by-case exceptions | Access until end of current billing period |
| Web (hers.com) | Account → Subscriptions/Manage → Get Help → Confirm Cancellation | No refunds for partially used periods; refunds possible at company discretion | Cancellation effective at end of current paid period |
After cancelling
Immediate steps to take
- Save confirmation or cancellation screenshots and any ticket numbers from Hers support.
- Monitor your bank or card statement for any unexpected charges in the next billing cycle.
Where to get official help
- Hers support article on cancelling subscriptions: Cancel My Subscription.
- Hers main site for account management: hers.com.
- For legal or statutory questions in the UAE, consult: uaelegislation.gov.ae.
Address
Registered business address
Hims & Hers Health, Inc., 2269 Chestnut Street, #523, San Francisco, California 94123, United States.
How to contact
Use in-app support or the Help/Support pages on the Hers website for billing and subscription issues.
For escalation, follow Hers’ published support channels and retain all documentation referenced above.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Sara Al Tamimi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.