Cancel Hers: Easy Method

What is Hers

Service overview

Hers is a U.S.-based telehealth and wellness company offering prescription treatments, telemedicine consultations, and product delivery for hair loss, weight management, sexual health, and related services.

Services are delivered online through the mobile app and web, with prescriptions filled and shipped to customers according to plan terms.

How the service is provided

Medical assessments are performed remotely and products are shipped on a subscription or prepaid schedule depending on the plan you choose.

Billing and subscription management are handled through the app stores for mobile purchases and through the vendor channel used at sign-up.

How to cancel Hers

Cancel via App Store (iOS)

• Open iOS Settings → Tap your Apple ID at the top → Subscriptions.
• Find and select HER → Tap Cancel Subscription and confirm.
• Note: Deleting the app or closing the Hers account does not cancel an iOS subscription; you must cancel in Apple settings.

Cancel via Google Play (Android)

• Open Google Play Store → Tap your profile icon → Payments & subscriptions → Subscriptions.
• Select HER → Tap Cancel subscription and follow prompts.
• Note: Deleting the app or contacting Hers does not stop Play Store billing; cancel in Google Play to stop renewal.

Cancel web or other purchases

• If you purchased through a web checkout or other channel, cancellations are not managed in-app - follow the purchase confirmation for instructions.
• Where management is "Not managed directly," you will typically be directed to the platform (Apple or Google) used at purchase.

What happens when you cancel

Access and billing

Cancelling stops future auto‑renewals at the end of your current paid period for App Store and Google Play purchases.

You generally retain access to premium features until the paid period expires; billing should not continue after that expiry if cancellation is processed.

Account data and prescriptions

Cancelling a subscription does not automatically delete your Hers account or medical records; those remain unless you request account closure.

If you have scheduled deliveries or active prescriptions, contact support to confirm shipments are stopped; users report some shipments continuing unless cancellation is fully processed.

Will I get a refund?

Standard refund rules

Hers reports that there is no refund for remaining days after cancellation; access continues until the end of the billing period.

This means you should expect no pro rata refunds for unused days unless the platform or special circumstances allow otherwise.

Platform-specific refund process

• iOS: Request refunds directly from Apple via Report a Problem; Hers cannot process Apple refunds.
• Android: Request refunds via Google Play; submit your order number and reason, and Hers support can advise on next steps.
• If you believe you were misled or charged incorrectly, collect records and consider escalating under NZ consumer law (see rights section).

Hers plans and pricing

Plans summary

Below are user-reported plan prices and billing commitments. Prices were reported in USD; no NZ-specific pricing was found in available data.

Commitments are prepaid for the selected term (3, 6, or 12 months) with monthly billing shown as an equivalent.

Pricing notes

Prices and terms below are based on user reports and may change. Confirm exact pricing at purchase.

Your consumer rights in New Zealand

Rights under the Consumer Guarantees Act (CGA)

Under the CGA, services must be supplied with reasonable care and skill, fit for purpose, and completed within a reasonable time.

If Hers fails to meet these standards you may be entitled to remedies such as a fix, partial or full refund, or compensation depending on the breach.

Fair Trading Act and dispute options

The Fair Trading Act prohibits misleading or deceptive conduct, including unclear auto-renewal or hidden pricing.

If your rights are breached, you can seek direct resolution, take a claim to the Disputes Tribunal (up to NZ$30,000), or complain to the Commerce Commission.

Customer experiences

Positive feedback

• Many users appreciate doorstep delivery, accessible consultations, and feeling supported through programs.
• Some customers report good results for hair and weight programs and responsive communication from certain clinicians.
• Others note convenience, lower cost versus alternatives, and prompt shipping.

Negative feedback

• Frequent reports of app instability, crashes, and tracking or login problems.
• Numerous complaints about slow or unhelpful customer service, unexpected auto-renewal charges, and difficulty obtaining refunds.
• Some report shipments continuing after cancellation and unclear pricing or extra consultation charges.

Documentation checklist

What to collect before cancelling or disputing

• Order confirmation emails, receipts, and subscription start and renewal dates.
• Screenshots of subscription pages, app settings, cancellation attempts, and any error messages.
• Copies of messages or emails with Hers support and dates/times of contact attempts.

What else may help a refund or complaint

• Bank or card statements showing the charge(s) you dispute.
• Proof of shipment or returns communication if unwanted medication was delivered.
• Any medical notes relevant to service failures if health outcomes are part of the dispute.

Common mistakes

Assuming deleting the app cancels subscription

Deleting the Hers app does not cancel App Store or Google Play subscriptions.

You must cancel through Apple ID subscriptions or Google Play subscriptions to stop billing.

Not checking who processed the payment

Many customers expect Hers to issue refunds for app-store purchases, but Apple or Google must handle those refunds.

Also, failing to check for prepaid commitments (3/6/12 months) can lead to unexpected upfront charges that are not easily refunded.

Comparative recap

Quick comparison

The table below summarises cancellation and refund routes by platform and key cautions to watch for.

Key takeaways

Always cancel through the platform that processed your payment, gather documentation, and monitor your bank for residual charges.

After cancelling

What to monitor

• Check your Apple or Google subscription screen to confirm the status shows "Cancelled" and note the expiry date.
• Monitor your bank or card statement for any charges after the cancellation date and keep evidence if they occur.

Where to get more help

• Apple refunds: reportaproblem.apple.com
• Google Play refunds: Google Play refund help
• NZ consumer guidance: Consumer Protection (NZ) and Commerce Commission
• Disputes Tribunal (for claims up to NZ$30,000): justice.govt.nz

Address

Corporate mailing address

Hims & Hers Health, Inc., Attn: Customer Service

2269 Chestnut Street, #523, San Francisco, CA 94123, United States

Notes on sending notices

If sending a written cancellation or complaint from New Zealand, include copies of supporting documents and use tracked postage.

There is no specific NZ postal address for Hers; use the U.S. corporate address above for formal notices.