Cancellation Hers: Easy Method

What is Hers

How the service works and what you are actually signing up for

Hers is a health and wellness subscription platform focused on women’s care, including skincare, sexual wellness, mental health, and prescription-based treatment. It is part of Hims & Hers Health, Inc., a telehealth company headquartered in the United States, and its contract terms are published by the company at forhers.com.

The business model is recurring billing. The terms say subscriptions renew automatically unless you cancel at least two days before the next processing date. There is no minimum commitment period stated in the Terms, which means you are not locked into a long contract, but your plan keeps renewing until you stop it yourself (forhers.com).

What users usually pay for on Hers

People do not usually pay only for a one-time product on Hers. In many cases, they are paying for ongoing access to consultations, wellness plans, prescription fulfillment, or recurring product shipments. That matters because cancellation is tied to the subscription setting, not just to whether you still use the service.

Heads up: many users get frustrated when they think they placed a one-off order but later see another charge. Review data in this brief shows 5 out of 5 unique cancellation-related reviews were negative, with complaints about unexpected renewals, double charges, and slow or missing refunds. If you signed up during a promotion, review the promotion terms too at the promotions page.

Availability in the Philippines

For readers in the Philippines, the tricky part is that Hers is a U.S.-based service while your payment card, e-wallet, and consumer rights issues are local. Local pricing is not clearly presented in Philippine pesos on the main legal documents, so the practical way to read costs is to convert them. Based on the research data, sample subscription prices work out to about ₱274.45 weekly, ₱824.45 monthly, and ₱3,849.45 for six months, using an estimated rate of $1.00 = ₱55.

Here’s the thing: support details are also U.S.-centric. The help center is online, the support email is [email protected], and the listed phone number is 1-800-368-0038. No live chat was identified in the verified support data, so if you are in the Philippines, email plus screenshots is usually the most practical record trail.

How to cancel Hers step by step

Before you cancel, do these checks to avoid repeat charges

Many Hers users feel stressed because the process is unclear, and some report being charged after they thought they had already canceled. Start by checking your next billing or processing date inside your account. The Terms say you should cancel at least two days before the next processing date, so waiting until the last minute is risky (forhers.com).

Before clicking anything, save proof. Take a screenshot of your current plan name, the renewal date, the amount, and the payment method. If your subscription includes treatment history, messages, or product details you may need later, save those too, because canceling the subscription does not automatically delete the account or all personal data.

Cancel through the Hers website account

The direct account route is the main cancellation method listed in the support data. Log into your account on the Hers website, go to Subscriptions, choose Manage, then select Cancel Subscription. The verified support article for cancellation is here: Hers Help Center cancellation guide.

If the website shows a retention page with an offer, discount, or pause option, read each button carefully. No formal dark pattern was identified in the research, but users have reported confusion during cancellation through the app or website. If your goal is to stop billing completely, continue until you see a clear final confirmation screen and then save it.

Cancel through App Store on iPhone or iPad

Use this path only if you originally subscribed through Apple billing. Open the App Store, tap your profile icon, go to Manage Subscriptions, select Hers, then tap Cancel. The app listing relevant to the Philippines is available at the App Store page.

A common mistake is canceling on the Hers website when Apple is still the billing provider. If the charge on your statement comes from Apple, you need to stop it inside your Apple subscriptions page. After canceling, check your Apple subscription status again to make sure it says expired or canceled and note the access end date shown by Apple.

Cancel through Google Play on Android

If you subscribed through Google Play, open the Google Play Store and go to your subscriptions area. The research data describes the route as My apps & games or by searching for Hers, then opening Manage Subscriptions and tapping Cancel. Make sure the Google account you are using is the same one that paid for the subscription.

Android cancellations fail most often when people have several Google accounts on one phone. Check the active account at the top right of the Play Store before concluding that there is no subscription. If you cancel successfully, capture the cancellation screen and any email sent by Google.

Phone, email, and postal options if the account route fails

If the self-service path does not work, contact support by email at [email protected] or by phone at 1-800-368-0038. Support hours were not specified in the verified data, so if you are calling from the Philippines, standard U.S. business hours are your best shot. In practice, email is easier because it gives you a written record with timestamps.

You can also send a written cancellation notice by registered mail to the company address listed later in this guide. That route is slower, usually around 5 to 10 business days for delivery and handling, but it gives stronger proof. Some consumers now use certified digital letter services such as Postclic for time-stamped proof of sending, receipt, and opening instead of traditional registered mail.

After you cancel, what changes and what stays

Your access usually continues until the end of the paid period

Hers subscriptions renew automatically unless canceled at least two days before the next processing date, so timing matters. If you cancel in time, you typically keep access until the end of the current paid period rather than losing it instantly. The company does not promise prorated refunds for partial use, which is why your goal should be to stop the next renewal rather than expect money back for unused days.

Example: if your monthly renewal is set for April 30 and you cancel on April 25, access normally remains until April 30, then the next cycle should not process. If you cancel on April 29, you may already be inside the risky window because the Terms call for at least two days’ notice.

If you do nothing, the subscription keeps renewing

The auto-renewal clause is clear in the Terms. The subscription continues on a recurring basis until you cancel it, and no minimum commitment duration is specified. That setup is flexible, but it also means a forgotten plan can keep charging week after week or month after month (forhers.com).

This is the source of many complaints. The local issue data specifically says some users experienced unexpected charges after attempting cancellation. Set a calendar reminder for three days before the next processing date so you have a buffer instead of cutting it close.

Your account and personal data are separate from cancellation

Canceling the subscription does not automatically delete your account or personal data. The Terms say account deletion is a separate action, so if privacy is one of your reasons for leaving, do not assume subscription cancellation closes everything (forhers.com).

If you want a cleaner exit, save any records you need, cancel the subscription, then contact support separately about account deletion or data handling. That two-step approach matters for medical, order, or consultation history that you may need later.

Hers refund policy and the reality for Philippine users

What the policy says about refunds

The verified policy is strict. No refunds were found for partially used subscription periods, and no refunds were found for unused subscription periods either. Refunds may still be given at the company’s discretion, but that is not the same as a guaranteed right (support.weareher.com).

The plain-English takeaway is simple: if you forgot to cancel and a renewal already went through, a refund is possible but not likely. Most users should assume Hers does not provide prorated refunds as a standard practice and should act before the next processing date.

How withdrawal rights work in the Philippines

In the Philippines, consumer issues around subscriptions are mainly tied to the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792. There is no universal cooling-off rule for all online subscriptions, but door-to-door or direct sales can have a seven working day cooling-off period. For ordinary online purchases, a blanket statutory cooling-off rule is not clearly set in the same way.

That means a Philippine user canceling Hers cannot rely on a standard automatic online refund window just because the purchase was made online. If your issue is unauthorized billing, misleading presentation, or continued charging after cancellation, your stronger route is a documented complaint to the merchant, then to DTI if the issue is not fixed.

How to request a refund in practice

Use the support channel with the best paper trail. Email [email protected] with your account email, full name, transaction date, amount, and the exact reason for the request, such as duplicate charge or billing after cancellation. Attach screenshots of the cancellation confirmation, bank statement entry, and plan page.

If you were billed through Apple or Google, also use the platform’s own refund or billing support system because the merchant of record may be the app store. If the charge was direct to your card, GCash, Maya, or bank account and the company does not resolve it, ask your provider about a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice.

Terms that affect your subscription before you even cancel

The Terms say subscriptions renew automatically unless canceled at least two days before the next processing date. No minimum commitment duration was specified, free trial conversion terms were not clearly stated in the Terms, and U.S. law governs the contract document itself (forhers.com).

For a Philippine user, the practical point is not the governing law clause alone but whether the charge was properly disclosed and whether billing continued after cancellation. Local consumer enforcement for unfair or disputed online charges still runs through Philippine complaint channels when your payment method and consumer harm are local.

Hers plans and pricing in Philippine pesos

Current subscription prices converted to PHP

The available research includes approximate PHP equivalents based on an exchange rate of $1.00 = ₱55. Actual charges may move slightly if your bank or card uses a different exchange rate or adds a foreign transaction fee. That small difference can matter if you are comparing a weekly plan to a longer one.

Which plan costs more and which gives better value

The most expensive upfront option is the 6-Month Access plan at $69.99 (₱3,849.45). The cheapest entry point is Weekly Access at $4.99 (₱274.45), but weekly billing often ends up costing more over time if you forget it is active.

On a monthly equivalent basis, the 6-month plan works out to about $11.67 per month, around ₱641.58 monthly. Compared with the standard monthly price of $14.99 (₱824.45), that is a saving of roughly 22 percent. The truth is, longer plans only make sense if you are sure you will keep using the service and you are comfortable monitoring renewal dates.

Billing notes that matter when you cancel

No cancellation fee was found in the Terms of Service, and no early termination fee was identified either. That is good news, because it means the financial risk is usually the next renewal charge, not a penalty for leaving early.

What the research does not clearly show is a formal free trial structure in the Terms. If you signed up through a promotion, read the promotion page carefully because trial or discount conversion details may appear there instead of in the main Terms.

Your rights in the Philippines if cancellation goes wrong

The local rules that matter most

For Philippine users, the key laws are the Consumer Act of the Philippines, Republic Act No. 7394, and the E-Commerce Act, Republic Act No. 8792. In plain terms, these laws support your right to fair dealing, proper disclosure, and complaint handling for online transactions. If Hers charged you after cancellation or failed to present recurring billing clearly, those facts matter more than abstract contract language.

The research also notes the Philippine Competition Commission as a relevant authority in the wider consumer landscape. For day-to-day subscription complaints, though, DTI is the more practical first stop for a consumer-facing dispute involving online charges and service issues.

Cooling-off and withdrawal in a practical sense

Door-to-door or direct sales can carry a seven working day cooling-off period from signing or receiving the goods, provided the goods are returned in original condition. For standard online or e-commerce purchases, there is no single universal statutory cooling-off period that automatically applies to every subscription in the same way.

So if you subscribed to Hers online from the Philippines, your cancellation rights are mainly about the company’s billing terms, what was disclosed at signup, and whether a charge was unauthorized or misleading. If the service keeps charging after a valid cancellation, document that and escalate instead of arguing only about a cooling-off period.

How to file a complaint

Start with the merchant. Send a concise email to [email protected] with your account details, the charge amount, and attached proof. Give a clear deadline, such as five business days, for a response or correction. If the issue is continued billing, attach the cancellation confirmation and the later bank charge in one email thread.

If there is no fix, file a complaint with DTI through its consumer assistance channels and keep a copy of your submission. If the charge is on your card or e-wallet, also contact your bank, GCash, Maya, or credit card issuer for a dispute. For banking complaints in the Philippines, BSP is the financial regulator to contact if your provider does not handle the dispute properly.

Useful Philippine contacts

For consumer complaints about online subscriptions, start with DTI’s consumer support channels on its official website. For payment disputes involving banks and card issuers, use BSP’s consumer help pages. These agencies are relevant if your issue is billing, disclosure, or unauthorized charging rather than medical suitability.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas
• Philippine Competition Commission

What customers say about cancellation and refunds

The short verdict from available reviews

Based on the review set provided for this brief, cancellation looks difficult rather than smooth. The sentiment trend is clear: 0 positive and 5 negative out of 5 unique reviews. The recurring complaints match the local issue data, especially difficulty canceling and unexpected charges after the user thought the subscription had already been stopped.

To stay balanced, Hers does offer legitimate telehealth and wellness services, and some users outside this cancellation sample may value the convenience and privacy. But on cancellation alone, the available review evidence is strongly negative.

Recurring themes and source summary

Individual experiences worth noting

• "I need to send everything back. I never signed up for a subscription." (TrustPilot)

• "Since then 2 years ago I have tried to cancel my account over ten times. I have emailed the customer service address repeatedly and heard nothing back." (TrustPilot)

• "Rather than getting a refund, I was charged twice for the same canceled subscription. They took $1,300 [approx. ₱71,500]." (TrustPilot)

• "I am dissatisfied with the responses I have received to date and request an immediate full refund of $1,190 [approx. ₱65,450]." (TrustPilot)

• "A technical error on their part canceled my order and I would have to begin again with $1,194 [approx. ₱65,670] to get the best pricing option." (TrustPilot)

Documents to prepare before and after you cancel

What to save before pressing cancel

If there is one habit that saves the most stress, it is keeping proof before the account changes. Capture your plan name, renewal date, account email, and the last four digits of the payment method. If you are on a weekly plan at $4.99 (₱274.45) or a monthly plan at $14.99 (₱824.45), include the amount in the screenshot.

• Screenshot of the subscription page

• Screenshot of the billing date

• Copy of any promotion used

• Email receipt or invoice

What you need for refund or dispute requests

Refund claims succeed more often when they are specific. Include the transaction date, statement description, amount charged, and the exact date you canceled. If your bank statement shows a merchant descriptor that differs from the app name, attach that too so support can match the payment.

• Transaction ID or order number

• Cancellation confirmation screenshot

• Bank, card, GCash, or Maya statement image

• Email thread with support

What to keep after cancellation

After you cancel, save the final confirmation page and any email confirming the end date of access. Then check your payment statement on the next billing cycle. A lot of users only realize something went wrong after the next charge posts, which can be days or weeks later.

If a new charge appears, your evidence set should already be ready for support, DTI, or your card issuer. That preparation can save you days of back-and-forth.

Common mistakes that lead to extra charges

Canceling in the wrong place

If you subscribed through Apple or Google Play, cancel there. Do not assume that closing the account on the website stops an App Store or Google Play renewal. This mismatch is one of the most common subscription mistakes across digital services.

Real-world example: your card statement shows Apple, but you only emailed Hers support. The website account may be inactive while Apple billing remains live. Always match the cancellation channel to the original billing channel.

Missing the two-day deadline

Hers says cancellation should happen at least two days before the next processing date. Waiting until the day before renewal is asking for trouble, especially with time zone differences between the Philippines and the U.S. A charge can already be in motion even if you click cancel later that day.

A safer routine is to cancel three to five days before the next billing date. That gives you a buffer if the page errors out or support takes time to respond.

Expecting an automatic refund for unused time

The policy found in the research says no refunds for partially used or unused subscription periods as a general rule. Many users assume they can cancel mid-cycle and get the remaining days refunded, but that is not how this policy reads.

Example: if you pay $14.99 (₱824.45) for a month and cancel on day 10, access may continue until the end of that month, but you should not count on a partial refund for the other 20 days.

Not saving proof of cancellation

This is the mistake that hurts most when a charge appears later. Without a screenshot, timestamp, or cancellation email, you are left arguing from memory. The review sample includes complaints about repeated attempts to cancel and continued charging, which is exactly why proof matters.

Take the screenshot right away, then email it to yourself. If support later says the cancellation did not go through, you have a dated record to send back.

Ignoring account deletion if privacy matters to you

Canceling the subscription and deleting your account are not the same action. The Terms say subscription cancellation does not automatically delete personal data or the account itself. If you want a full exit, handle both steps separately.

That matters for telehealth records, consultation history, and account preferences. Just a reminder: do not erase anything before you save the records you may need for claims, reimbursement, or future care.

A quick comparison of cancellation methods

Method overview table

What this comparison means in real life

The account route is fastest if the buttons work properly and you get an instant confirmation. App Store and Google Play are solid options when those stores handle the billing, but users often lose time because they try the wrong channel first. Registered mail is slower, yet it can help if you need formal proof that a notice was sent.

No single method fits everyone. If you need speed, use the billing platform directly. If you need evidence for a dispute, combine cancellation with email confirmation and keep all screenshots.

What to do right after the cancellation goes through

Your immediate checklist for the next 10 minutes

Once you see the success screen, do not just close the tab. Take a screenshot, save the confirmation email, and add a calendar reminder for the next expected billing date. The point is to verify that the charge does not return on the next cycle.

• Capture the final confirmation screen

• Save the confirmation email

• Note the access end date

• Set a reminder for the next billing date

Watch your bank, card, GCash, or Maya statement

Monitor your payment method for at least one full billing cycle after cancellation. If a new charge appears, contact the merchant immediately and attach your cancellation proof. For Philippine users, you can also request a chargeback or transaction dispute through your bank, credit card issuer, GCash, or Maya.

Under common BSP-related dispute practice, cardholders typically have up to 60 days from the statement date to challenge an unauthorized or continued charge. DTI handles consumer complaints for online subscriptions under RA 7394, so keep your screenshots and email trail ready before you escalate.

Alternatives if you still want a similar service

If you are leaving Hers but still want telehealth convenience, a few alternatives from the research are Planned Parenthood Direct, Nurx, and Simple Health. Their published ranges are in U.S. dollars, so here they are with peso equivalents using the same ₱55 estimate.

• Planned Parenthood Direct: about $20.00 per month (₱1,100) for birth control prescriptions, with other services priced separately.

• Nurx: about $15.00 to $75.00 per month (₱825 to ₱4,125), depending on service and insurance.

• Simple Health: about $15.00 to $30.00 per month (₱825 to ₱1,650), depending on plan and insurance.

Useful links

• Hers official website
• Hers cancellation help page
• Hers terms and conditions
• DTI official website
• BSP official website

Where to send a written cancellation notice

Physical mailing address

If you want to send a written notice, use the cancellation address associated with the service:

• 19761 Bixby Dr, Cupertino, California, 95014-3324

Use this option if the online route fails or if you want an extra layer of proof. Because the company is U.S.-based, international delivery from the Philippines can take time, so do not rely on postal mail when your billing date is only a day or two away.

When a mailed notice makes sense

Mail is useful in dispute-heavy cases, especially if you are documenting repeated failed attempts through the website or email. Send a short letter with your full name, account email, subscription details, request to cancel, and the date. Keep a copy of the letter and the mailing receipt.

For most users, online cancellation plus email confirmation is faster. Postal notice is better treated as a backup record, not your only move.