Cancel Hers: Easy Method

What is Hers

Service overview

Hers is a telehealth and wellness service offering prescription medications, consultations, and subscription-based care products targeted primarily at women's health needs.

How Hers is delivered

Hers is delivered via mobile apps and web platforms and uses platform billing through Apple App Store and Google Play for subscriptions purchased on those platforms.

How to cancel Hers

Cancel via Hers iOS app

• Open the HER app.
• Go to Profile → Settings → Manage Premium Subscription.
• Select Cancel Premium Subscription and complete required feedback.
• Note: Deleting the app or your account does not cancel the subscription.

Cancel via App Store or Apple settings (iOS)

• Open the App Store → tap your profile icon → Manage Subscriptions → select HER → Cancel.
• Or: Settings → Apple ID → Subscriptions → select HER → Cancel.
• Deleting the app or account will not cancel App Store subscriptions; no prorated refunds.

Cancel via Google Play (Android)

• Open Google Play Store → My apps & games or search for HER → Manage Subscriptions → Cancel/Unsubscribe → confirm.
• Subscription access typically continues until the end of the paid period.
• Deleting the app or account does not cancel Play Store subscriptions and does not trigger refunds for unused days.

What happens when you cancel

Access after cancellation

When you cancel a subscription purchased through a platform, you generally retain premium access until the end of the current paid billing period.

Renewal and billing effects

Cancellation prevents future auto-renewals but does not remove charges already billed. Platform billing cycles determine when access ends and when charges stop.

Account and data

Cancelling a subscription does not automatically delete your Hers account or personal data. Account deletion is a separate action and may not affect billing.

Will I get a refund?

Apple (iOS) refund process

Apple handles refunds for App Store purchases. To request a refund, use iTunes Purchase History → Report a Problem.

Google Play (Android) refund process

• Find the Google Play order number from your confirmation or Google Wallet.
• Contact Hers Support with the order number and reason for the request to determine next steps.

General refund policy

• Hers' published guidance states refunds are generally not provided for unused days after cancellation.
• Refund outcomes may depend on platform (Apple/Google) policies and any support review with Hers.

Hers plans and pricing

Overview of available plans

Pricing and plan details vary by country, promotion, and platform. If specific plan data is not shown below, pricing is listed as "Varies".

Current plans table

Your consumer rights in Nigeria

Relevant national protections

Nigerian consumer-protection frameworks, including guidelines from agencies such as the Federal Competition and Consumer Protection Commission (FCCPC), promote fair treatment, transparency, and remedies for defective goods or services.

How this applies to Hers

• Hers' published terms do not explicitly reference Nigerian statutory refund rights.
• Platform-specific rules (Apple/Google) and payment provider processes often determine refunds for app purchases.
• Nigerian consumers should consider platform refund procedures and bank chargeback options where applicable.

Customer experiences

Positive feedback

• Some customers praise easy ordering, fast delivery, effective treatments, and reasonable pricing.
• Several users reported positive interactions with medical providers and satisfaction with certain medications.

Negative feedback

• Common complaints include difficulty cancelling subscriptions and unexpected auto-renewals.
• Reports also describe slow or unhelpful customer service, billing errors, and refund denials that required persistence.

Documentation checklist

What to collect before contacting support

• Order confirmation email or subscription receipt from App Store / Google Play.
• Platform order number (Apple/Google) and payment date.
• Screenshots of subscription status and any error messages.

Supporting documents for refunds or disputes

• Bank or card statement showing the charge.
• Copies of correspondence with Hers support and dates of contact.
• Any tracking or delivery records if physical items were involved.

Common mistakes

Assuming deleting app cancels subscription

Many users delete the Hers app or their account believing the subscription is cancelled. This does not stop platform-managed subscriptions and can lead to continued charges.

Expecting prorated refunds or automatic refunds

Expecting an automatic prorated refund after cancellation is a common error. Hers and platform policies generally do not issue refunds for unused days without an approved exception.

Contacting the wrong support channel

Contacting Hers instead of the App Store or Google Play for platform-billed subscriptions can delay resolution. Use the platform refund flow for faster processing of store charges.

Comparative recap

Quick platform comparison

After cancelling

What to do immediately

• Save confirmation of cancellation and subscription receipts for 60 - 90 days.
• Monitor your bank or card statement to ensure no further charges occur.

Helpful links and next steps

• Apple - Report a Problem for refunds on App Store purchases.
• Google Play - Request a refund and find your order number.
• Federal Competition and Consumer Protection Commission (FCCPC) for Nigeria consumer guidance.

Address

Hers office location in Nigeria

For correspondence related to account or cancellation requests, the official HERS Africa office in Nigeria:

Plot 604, Durumi District, Garki, Abuja, Nigeria

How to use the address

Include account details and copies of receipts when sending correspondence. Allow time for processing and keep proof of delivery.