Cancellation Keeps: Easy Method

What is Keeps

Keeps is a hair loss subscription service with a simple recurring model

Keeps is a subscription service focused on men’s hair loss treatment. It sells FDA-approved options such as finasteride and minoxidil through an online care model, with treatment shipped to your door and pricing shown on its cost page at monthly levels like ₱500.00, ₱1,500.00, ₱2,800.00, and ₱3,000.00 based on current exchange-based pricing from the published plans (keeps.com).

The business model is straightforward: you subscribe to a recurring treatment plan, get billed on a cycle, and cancel before the next billing date if you want charges to stop. Keeps does not list a free trial in its Terms of Service, and no minimum commitment is specified in the Terms, which matters because many users assume there is a trial or a lock-in period when the published terms do not say that (keeps.com).

What users are actually paying for

You are mainly paying for prescription hair loss treatment, telehealth-style access tied to that treatment flow, and delivery. The published plan lineup includes Finasteride & Minoxidil at ₱3,000.00 per month, Topical Finasteride & Minoxidil at ₱2,800.00 per month, Finasteride at ₱1,500.00 per month, and Minoxidil at ₱500.00 per month (keeps.com).

Shipping is an extra charge of $5.00 (₱280) per shipment based on the pricing notes. That extra fee catches people off guard because the headline plan price is not always the final amount on your card, so if you are cancelling to cut costs, check both the treatment price and the shipping line on past statements (keeps.com).

What Filipino users should know before subscribing or cancelling

For users in the Philippines, the biggest practical issue is support timing. Keeps support hours are Monday to Sunday, 8am to 8pm EST, which is far from Philippine time, and local users have reported that time zone gaps make follow-up slower when a cancellation or billing problem needs urgent action.

Here’s the thing: the cancellation path itself is web-based and not hidden behind a long retention flow in the research available. No dark patterns were identified in the verified data, but some users still report unintended charges after trying to cancel because they missed the billing cutoff or did not keep proof. If you want a local comparison after cancelling, alternatives mentioned in the data include Hims & Hers at $30.00-$100.00 per month (₱1,680-₱5,600) and Roman at $30.00-$90.00 per month (₱1,680-₱5,040).

How to cancel Keeps without getting charged again

Checks to do before you tap cancel

Many Keeps users get frustrated for the same reasons: the billing date is unclear, the confirmation is not saved, and a new charge lands before support replies. The safest move is to cancel before your next billing date, take screenshots of your current plan page, and save any order or billing emails before you change anything.

Open your account and note the exact subscription name, your last charge amount, and your payment method. If you were billed through a mobile store instead of the website, cancelling on Keeps.com may not stop the store billing, so verify where you originally subscribed before doing anything else.

• Screenshot your current plan and billing page.
• Save the date of your most recent charge.
• Check whether your subscription started on the website, App Store, or Google Play.
• Keep a copy of any receipt email and shipment notice.

Cancel through your Keeps account on the web

The direct web route is the official Keeps cancellation path. The published steps are clear: log in to your Keeps account, go to the Subscription section, choose I’d like to cancel my subscription, give a reason, and confirm the request. Keeps says the cancellation is processed when you complete those steps (keeps.com).

A practical click path is: log in to your account, open the subscription area, select the cancellation option, complete the prompt, and wait for the final confirmation screen. If the page reloads without a clear message, do not assume it worked. Take a screenshot of the final page and watch for a confirmation email. You can also use Keeps’ help article here: Keeps cancellation help.

The truth is, Keeps’ process is more manageable than some telehealth subscriptions, but only if you finish every prompt. Users who stop after selecting a reason or closing the page too early are the ones most likely to see another charge.

If you subscribed through App Store or Google Play

If the subscription was started through Apple, use the App Store subscription manager. On iPhone or iPad, open the App Store, tap your profile icon in the top right, choose Subscriptions, select Keeps, then tap Cancel Subscription and confirm (support.apple.com).

If the subscription was started through Google Play, open Google Play Store, open the menu, choose Subscriptions, select Keeps, tap Cancel Subscription, and follow the prompts (support.google.com). This matters because store-managed subscriptions usually keep billing until you cancel them in the same store account that created them.

Phone, email, chat, and postal backup options

If the account page is not loading or you need written proof for a billing dispute, contact support directly. Keeps lists support by email at [email protected], phone at (551) 290-3248, and site chat through the Support button at the bottom right of Keeps.com. Support hours are Monday to Sunday, 8am to 8pm EST, so in the Philippines you may get better results by sending the email first, then following up during overlap hours.

Your email should include your full name, account email, plan name, last charge date, and a short line saying you want the subscription cancelled before the next billing date. Ask for a written confirmation. If you want postal proof, you can send a registered letter to the listed address in San Juan, Metro Manila. Some people now use a certified digital letter service such as Postclic for timestamped proof instead of traditional registered mail, which can be useful if you want a record without going to the post office.

What changes after your cancellation request goes through

Billing usually stops on the next cycle, not retroactively

Keeps states that your cancellation is processed after you complete the request in your account, but the refund policy is strict: purchases are final and there is no refund even for unused treatment already dispensed for you (keeps.com). In practice, that means cancellation is mainly about stopping the next recurring charge, not reversing a charge that already created an order.

If an order has already been placed before you cancel, that order is the risky point. User feedback in the research says items cannot be cancelled or returned once an order is placed, so timing matters more than many users expect. Cancel as soon as you decide, not on the billing day itself.

Auto-renewal, account data, and what is still unclear

Keeps’ Terms of Service do not spell out a specific auto-renewal clause in the research data, but the service operates like a recurring subscription because you are billed on a continuing plan until you cancel. No minimum commitment is specified, which is good news if you want to stop quickly, but it also means you should not expect a grace period unless support confirms one in writing (keeps.com).

Data retention after cancellation is not specifically explained in the Terms data provided. Because that part is unclear, export or save anything you may need before cancelling, including invoices, treatment history, and screenshots of your subscription page. If you later need to challenge a charge, those records are often more useful than the original cancellation form itself.

Keeps refund policy and what Filipino users can realistically expect

The official refund rule is strict

This is the part many users find most frustrating. Keeps says all purchases of treatments are final because treatments dispensed for you cannot be used for another patient, and the pharmacy prohibits returns of prescription medications and other treatments due to consumer safety regulations. The company also says it cannot accept returns for refunds even if the treatment is unused (keeps.com).

In plain terms, most users should expect no prorated refund after cancellation and no refund for an order that has already been processed. If you cancel today but a refill was already created, that does not usually turn into a refund under the published policy.

Your rights in the Philippines if the issue is a billing problem

Philippine law gives you practical remedies even when a company’s refund policy is strict. Under the Consumer Act of the Philippines, or RA 7394, you can raise a complaint with the Department of Trade and Industry if you believe you were charged after a valid cancellation or if a service was presented unclearly. For direct sales, there is a 7 working day cooling-off period in some cases, but there is no universal statutory cooling-off period for all online subscriptions, so do not assume it applies automatically to Keeps.

If the problem is an unauthorized or continued charge, go to your bank, credit card issuer, GCash, or Maya and ask for a dispute or chargeback. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Save screenshots of your cancellation confirmation, billing page, and all emails before you file.

How to request a refund anyway

Even with a strict no-refund policy, you can still request a refund when the issue is a duplicate charge, a charge after cancellation, or a clear billing error. Send an email to [email protected] with your account email, charge date, amount, and evidence that you cancelled before billing. You can also call (551) 290-3248 or use the chat on Keeps.com for a faster first response.

If you paid through Apple or Google, use their subscription and billing support routes as well, because store billing disputes often move faster inside the same platform that processed the payment. If Keeps does not resolve a continued charge, escalate to your payment provider and then to DTI if needed.

Terms and subscription conditions that matter before you click subscribe

What the published Terms say, and what they do not say

The Terms of Service in the research do not specify a minimum commitment, a free trial conversion rule, applicable law, dispute resolution process, or a data retention rule after cancellation (keeps.com). That absence is useful information on its own because it tells you not to rely on a hidden free-trial deadline or an obvious cancellation penalty clause.

No cancellation fee was found in the Terms, and no early termination fee was found either. For users in the Philippines, that means the key financial risk is not a cancellation penalty but the timing of the next processed order and the company’s no-refund policy for dispensed treatments.

What this means in real life

If you subscribe and forget to cancel before the next billing cycle or before an order is processed, the published policy gives you very little room for a refund. Since the Terms do not clearly explain data retention or dispute handling, your best protection is personal documentation: screenshots, receipts, cancellation confirmation, and a saved copy of the help article you relied on.

Heads up: when terms are silent on a point, support replies and account screenshots become your strongest evidence. That matters if you end up explaining the case to your bank, GCash, Maya, or DTI.

Keeps plans and pricing in Philippine pesos

Current subscription plans

Which plan costs the most, and where extra charges appear

The most expensive published plan is Finasteride & Minoxidil at ₱3,000.00 per month. The lowest entry point is Minoxidil at ₱500.00 per month. That wide gap matters if you subscribed to a combo plan but only use one treatment consistently, because you may be paying far more than needed every month.

Shipping adds $5.00 (₱280) per shipment based on the pricing notes, so a ₱500.00 plan can effectively feel closer to ₱780 total before any taxes or card conversion effects. No annual savings structure is provided in the verified data here, and no price increase history is published in the research, so monthly cost control mainly comes down to plan choice and cancelling before the next shipment is prepared.

Your rights in the Philippines when a Keeps cancellation goes wrong

The laws that matter to you

In the Philippines, consumer complaints tied to subscriptions are mainly handled under the Consumer Act of the Philippines, Republic Act No. 7394, with the Department of Trade and Industry as the main consumer authority. For some direct sales situations, there is a 7 working day cooling-off period, but online subscriptions do not automatically get a universal statutory cooling-off rule in the same way.

Applied to Keeps, that means you should not depend on a general “change my mind” right after an online order is processed. Your stronger case is usually a misleading charge, an unauthorized charge, or a continued charge after proper cancellation with proof.

How to file a complaint if support does not fix it

Start with Keeps support and keep the trail clean. Use [email protected], the site chat, or the phone line at (551) 290-3248, and ask for a written resolution. If there is no fix, prepare a complaint package with screenshots of the subscription page, the cancellation confirmation, receipts, and your bank statement showing the charge.

Then file with DTI through its consumer channels and include a short timeline with dates. If money was taken from your card or e-wallet after cancellation, contact your bank, GCash, Maya, or card issuer the same day and ask for a dispute. BSP-related dispute windows commonly run up to 60 days from the statement date, so do not wait.

Useful local authorities and contacts

For subscription and e-commerce complaints, DTI is the key government office. For payment disputes involving cards and regulated financial channels, BSP is the authority behind the banking complaint framework used by issuers and e-wallets in the Philippines.

• DTI consumer complaints: Department of Trade and Industry, Philippines
• BSP payment disputes: Bangko Sentral ng Pilipinas
• Evidence to attach: cancellation screenshot, receipt, statement, support emails
• Best filing window: as soon as the charge appears

What users say about cancelling and billing

Overall verdict from the available reviews

Overall trend: 0 positive and 2 negative unique review mentions on cancellation-related points. Based on the small review sample in the research, Keeps cancellation looks more frustrating than easy when an order has already been placed. The recurring theme is not that the cancel button is impossible to find, but that timing is unforgiving and refunds are very limited.

For Filipino users, local pain points add another layer. The research also notes support delays caused by EST operating hours and confusion that can lead to unintended charges after a cancellation attempt.

Recurring themes and source summary

Individual user comments

The available comments are both negative on cancellation ease, even though one mentions a positive shipping replacement experience. That mixed detail is useful because it suggests support may solve some operational issues fast, while subscription timing and refund expectations remain the weak spot.

• "Make sure to keep track of your subscriptions as items cannot be cancelled or returned once an order is placed." (TrustPilot)
• "They replaced a few items that were damaged during shipping quickly and easily. Make sure to keep track of your subscriptions as items cannot be cancelled or returned once an order is placed." (TrustPilot)

Your documentation checklist before and after you cancel

What to save before cancellation

Before you cancel, build a small evidence file. This takes 5 minutes and can save weeks of back and forth if a charge appears later. Capture your subscription page, the current plan name, your account email, and the latest billing date.

• Screenshot of the subscription page
• Screenshot of the current plan and amount
• Copy of the latest receipt email
• Bank, card, GCash, or Maya transaction record

What to keep for refund or dispute requests

If you ask for a refund or file a chargeback, include exact numbers. Use the transaction date, the amount charged, the last four digits of the payment method if visible, and the time you submitted the cancellation. Precise evidence works better than a long explanation.

After cancellation, save the confirmation email or confirmation screen immediately. Then check your next statement cycle and compare it against the date you cancelled. If a charge appears after that date, your records are ready for support, DTI, or your payment provider.

The most common mistakes that lead to extra charges

Cancelling too late in the cycle

The most common problem is waiting until the billing date or after an order is created. The review data is blunt: once an order is placed, items cannot be cancelled or returned. If your refill is near, cancel several days early instead of trying to time it at the last minute.

Example: you see your usual charge every 15th and cancel on the 15th at night Philippine time. Because support and systems operate on EST, the order may already be in motion. Safer move: cancel at least a few days before the expected charge.

Using the wrong channel

If you subscribed via App Store or Google Play and only cancel on the Keeps website, the store subscription may continue. This mistake is common across app-based services and easy to miss when you are in a hurry.

Check your Apple or Google subscriptions list before assuming the job is done. If Keeps does not appear there, your billing is likely direct through Keeps, which means the web account is the correct place to cancel.

Expecting an automatic refund after cancellation

Keeps says all purchases of treatments are final, including unused treatment already dispensed for you (keeps.com). Many users assume that cancelling also means refunding the unused period, but the published policy does not support that expectation.

The better approach is to treat cancellation and refund as two separate issues. Cancel to stop future billing, then request a refund only if there was a duplicate, unauthorized, or post-cancellation charge.

Failing to save proof

No screenshot usually means a weaker dispute. If the cancellation page closes, the email does not arrive, or support answers late because of time zone differences, your own proof becomes the main record.

Always save the final screen, support ticket number, and the date and time of your request. A single screenshot with the visible account email and timestamp can make a big difference with your bank or e-wallet provider.

Quick comparison of all cancellation routes

Method, notice period, fee, and difficulty

Key takeaway

The web account route is the fastest when your billing is directly with Keeps. App Store and Google Play work well when the subscription originated there, but they are easy to overlook. Registered mail is slower, though it gives stronger delivery proof if you are already in a dispute.

No cancellation fee or early termination fee was found in the Terms. The real risk is not a fee but missing the cutoff before the next order or charge.

What to do after you cancel and how to monitor your money

Immediate follow-up steps

Right after cancelling, check for a confirmation email and take a screenshot of the final page. Put a calendar reminder 3 days before your next expected billing date and another reminder on the date itself so you can verify that no new charge appears.

Monitor your card, GCash, or Maya statement for at least one full billing cycle. If you see a continued charge, contact Keeps the same day with your proof and ask for a written response.

Chargeback, alternatives, and useful links

If an unauthorized or continued charge appears, request a dispute from your bank or e-wallet provider and mention the date you cancelled. In the Philippines, users commonly have up to 60 days from the statement date to dispute a card transaction under BSP-related practice. DTI handles consumer complaints under RA 7394, so keep your screenshots ready.

If you still want hair loss treatment after cancelling, alternatives in the research include Hims & Hers at $30.00-$100.00 per month (₱1,680-₱5,600) and Roman at $30.00-$90.00 per month (₱1,680-₱5,040). Both offer telehealth-style treatment delivery similar to Keeps.

• Keeps Philippines website
• Official Keeps cancellation FAQ
• Official Keeps refund policy
• Keeps Terms of Service
• Department of Trade and Industry

Physical address and when to use it

Postal address for correspondence

If you want to send a written cancellation or billing complaint by post, use this address:

• Gold Building, 15 Annapolis St., Greenhills, San Juan, Metro Manila, Philippines

Use the address for formal correspondence, complaint follow-up, or when you want an extra paper trail. For speed, the account page, email, phone, or chat is usually faster than postal mail.

When online cancellation is still the better route

For most users, the quickest path remains the Keeps account cancellation flow or a support email to [email protected]. Postal mail can take 5 to 10 business days, which is too slow if your next billing date is close.

If your goal is simply to stop the next charge, use the online route immediately and save proof. If your goal is to build a stronger record for a dispute, add email and postal documentation after the online cancellation is already done.