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Cancel DIAMOND RESORTS online
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Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Diamond Resorts service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Diamond Resorts: Easy Method
What is Diamond Resorts
Overview
Diamond Resorts is a vacation ownership company offering timeshare-style memberships that grant access to resort accommodations worldwide.
Memberships typically use points or weeks and may include access to affiliated properties, member benefits, and booking platforms.
Membership model
Members purchase an ownership interest or membership plan that entitles them to stays, exchange options, and other benefits based on the plan type.
Plans may carry annual fees, renewal obligations, and specific booking rules depending on the product and region.
How to cancel Diamond Resorts
Accepted cancellation methods
You can usually cancel by sending a written cancellation letter, by email, by phone, or via your online account if available.
For legal certainty, a written notice sent by certified post (with delivery confirmation) is the preferred method.
Step-by-step process
- Confirm if you are within the statutory rescission (cooling-off) period - commonly 3 to 10 days from purchase.
- Prepare a written cancellation letter including your full name, contract number, purchase date, and a clear statement that you wish to cancel the contract.
- Send the letter by certified mail to Diamond Resorts’ registered address and keep proof of posting and delivery.
- Follow up by email and phone to request written confirmation of receipt and cancellation.
- If you purchased reservation protection or used a Certificate, review those specific rules as they may affect refunds and changes.
What happens when you cancel
Access and reservations
Once cancellation is accepted, future reservations and booking privileges related to the cancelled contract are normally revoked.
If you had active reservations, confirm whether those bookings are automatically cancelled or need separate action.
Account status & data
Your membership record will be updated to reflect cancellation; recurring charges and renewals should stop once processed.
Keep copies of all correspondence and confirmed cancellation notices for at least 12 months in case of disputes.
Will I get a refund?
Rescission (cooling-off) refunds
If you cancel within the rescission period (commonly 3 - 10 days), you are generally entitled to a full refund of amounts paid, provided you submit written notice in time.
Ensure you meet any time limits precisely and retain proof you submitted the cancellation on time.
Exceptions & other refunds
- Reservation Protection: If you purchased a Reservation Protection Plan (for THE Club) at booking, points used may be fully reimbursed when cancelled 31 or more days before arrival.
- Certificate redemptions: Promotional Certificates (e.g., 5- or 7-night) are typically non-refundable and non-changeable once booked.
- UAE statutory rights: Under Dubai Administrative Resolution No. (74) of 2023, consumers withdrawing within the statutory period must receive a full refund of any advance payment. See the Dubai law.
Diamond Resorts plans and pricing
Overview of pricing availability
Exact AED membership pricing for Diamond Resorts in the UAE (2024/2025) is not publicly available in verified sources.
Membership costs vary by plan, location, and currency; contact Diamond Resorts directly for precise pricing.
Contact for current prices
| Plan or Item | Price (AED) |
|---|---|
| Diamond Resorts Membership | Contact for pricing |
| Diamond Club / Points Plans | Contact for pricing |
| Reservation Protection Plan | Contact for pricing |
Your consumer rights in United Arab Emirates
Statutory withdrawal right
Under Dubai Administrative Resolution No. (74) of 2023, timeshare beneficiaries may withdraw from contracts within the statutory withdrawal period and must receive a full refund of any advance payment.
This law provides a mandatory protection irrespective of commercial terms that would otherwise restrict rescission.
How to exercise your rights
- Submit written notice within the statutory period and retain proof of delivery.
- Request a written refund confirmation and timelines for repayment.
- If the seller does not comply, you may escalate to Dubai consumer protection authorities with your documentation. Official text.
Customer experiences
Common complaints
Reported issues include aggressive sales tactics, misleading promises about inheritance or investment value, and rapidly rising maintenance fees.
Many customers also report difficulty reaching support, long phone waits, and complex cancellation procedures.
Positive or neutral observations
Some members appreciate access to a broad resort network and exchange opportunities when the membership suits their travel patterns.
Outcomes vary widely by individual contract terms, timing of cancellation, and whether statutory rights were exercised.
Documentation checklist
Essential documents
- Signed contract or membership agreement (copy).
- Contract number, purchase date, and salesperson or office details.
- Written cancellation letter with clear cancellation statement and date.
- Proof of delivery (certified mail receipt) and any email correspondence.
Optional supporting items
- Receipts for payments, bank statements, or finance agreements.
- Promotional materials or recorded promises relevant to the sale.
- Copies of terms for Reservation Protection or Certificate redemptions, if purchased.
Common mistakes
Timing errors
Missing the rescission deadline is a frequent error that can forfeit your right to a full refund.
Always calculate the deadline in calendar days from the contract date and send cancellation early to allow for delivery time.
Documentation errors
Vague or unsigned cancellation notices, or failing to include the contract number, often delay or invalidate requests.
Relying only on verbal confirmation or phone calls without written proof can make disputes difficult to resolve.
Comparative recap
Quick comparison
The table below summarizes key cancellation and refund features for different Diamond Resorts options and UAE statutory rights.
How to read this table
Use it to identify which path may apply to your situation: rescission, reservation protection, certificate rules, or UAE law.
| Feature | Rescission (Cooling-off) | Reservation Protection (THE Club) | Certificate Redemption | UAE Statutory Right |
|---|---|---|---|---|
| Typical time limit | Usually 3 - 10 days from purchase | Must be purchased at booking; cancellations ≥31 days for full points refund | Non-changeable once booked | Statutory withdrawal period as per Resolution No. (74) of 2023 |
| Refund | Full refund if timely written notice provided | Full points reimbursement if conditions met | Deposit and fees non-refundable | Full refund of advance payment when withdrawn in statutory period |
| How to cancel | Written notice; certified mail recommended | Cancel reservation following plan terms; proof of protection required | Generally cannot cancel or change | Submit written withdrawal; escalate to authorities if refused |
After cancelling
Next steps
Confirm receipt of your cancellation in writing and the timeline for any refund.
Monitor your bank or card statements for the refund and keep all records until the matter is fully closed.
Helpful links
- Diamond Resorts official site - contact and membership information.
- Certificate terms (promotional redemptions) - official policy on Certificates.
- Dubai Administrative Resolution No. (74) of 2023 - statutory withdrawal rights.
Address
Corporate / Local address
Al Jurf 1, Ajman, United Arab Emirates
Contact note
When sending cancellation notices, use this local address if it is the registered contact for your contract and retain proof of posting.
If in doubt, confirm the correct mailing address from your contract or the official Diamond Resorts contact page before sending notices.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.