cancellation Freelancer: Easy Method

What is Freelancer

Overview

Freelancer is an online marketplace that connects employers and freelance talent across many categories such as design, writing and software development.

The platform offers membership plans, project and milestone payments, and account balances for deposits and withdrawals.

How it is used in the UAE

Users in the United Arab Emirates use Freelancer to find or post work and to manage payments internationally.

Local users should combine platform policies with UAE consumer rules when evaluating cancellations or refunds.

How to cancel Freelancer

Canceling a paid membership via web

• Log in to your account on the Freelancer website.
• Go to Settings → Membership, then click "Cancel" under the paid plan.
• Provide a reason when prompted and confirm the cancellation.
• Cancellation takes effect at the end of the current billing cycle; benefits remain until then.

Canceling via app stores and account closure

• iOS subscriptions are typically managed through Apple (iOS Settings → Subscriptions); Freelancer does not publish an official iOS cancellation guide.
• Android subscriptions are typically managed via Google Play subscriptions; Freelancer does not publish an official Google Play cancellation guide.
• To close an account or request other cancellation types, contact [email protected] or use your account-based support request.

What happens when you cancel

Access and benefits

When you cancel a paid membership, benefits remain until the end of the current billing period.

After that date, membership features tied to the paid plan will stop working and any recurring billing will cease.

Data, projects and financial items

Your account data, messages, projects and transaction history are normally retained per Freelancer's policies and terms.

Active projects, milestones and disputed funds remain subject to platform rules; cancelling membership does not automatically close projects or release milestone funds.

Will I get a refund?

General refund policy

Refunds are discretionary and depend on the nature of the funds, local rules and payment method.

Freelancer does not advertise an automatic 14-day cooling-off refund in its published policies.

Refunds for deposited funds and payment methods

• Unused deposited funds in your account balance may be refundable if they are not tied to milestones or fees; contact support to request a refund.
• Credit card refunds: eligible when funds remain in the account balance; cards often allow chargebacks/refunds within roughly 6 - 12 months. Processing may take 5 - 10 business days.
• PayPal refunds: eligible within 1 year if the funds remain unused in the account balance. Refunds may show instantly; contact PayPal if not received after 7 days.
• For refunds you will be asked for payment method details, amount and date/time of deposit; if outside refundable windows, you can usually withdraw funds instead.

Freelancer plans and pricing

Pricing summary table

Notes on pricing

Prices reflect 2025 - 2026 offerings reported by reputable providers and are shown in AED.

VAT may apply where not explicitly included; verify with each provider before purchase.

Your consumer rights in United Arab Emirates

Cooling-off and statutory rights

Freelancer's published policies do not explicitly guarantee a 14-day unconditional cooling-off refund.

UAE consumer protection laws may include rights for digital services; these are separate from Freelancer's own policy.

Practical steps for UAE users

• Check UAE e-consumer and freezone rules that may apply to your purchase.
• If you believe local law grants a right to cancel, include a clear legal reference when you contact Freelancer support.

Customer experiences

Positive feedback

Many users praise responsive, professional support and smooth onboarding from named support agents in some Trustpilot reports.

There are also reports of immediate refunds where the platform determined a project violated terms.

Negative feedback

Other users report slow or unhelpful support, requests for extensive KYC (ID + utility bills), and delays of weeks to resolve refund issues.

Complaints include withheld funds, account closures after verification issues, unexpected charges, and scam reports involving third parties.

Documentation checklist

Essential documents to request a refund or cancel

• Account username and registered email address.
• Payment method used (last 4 digits for cards, PayPal transaction ID), amount and exact deposit date/time.
• Screenshots of account balance, transaction history and billing statements.

Optional but helpful items

• Project or milestone IDs if funds relate to specific work.
• Copies of ID and proof of address if support requests KYC for verification.

Common mistakes

Typical user errors

Assuming cancellation of membership automatically refunds unused deposits is a common mistake; refunds are separate and conditional.

Failing to cancel subscriptions through Apple or Google when membership was purchased via an app can lead to continued charges.

How to avoid issues

Document payment details before contacting support and request written confirmation of cancellation and any refund decisions.

If support requests documents, submit them promptly and keep copies; escalate politely if delays are long.

Comparative recap

Snapshot comparison

Key takeaway

Cancel memberships through your Freelancer account and request refunds separately if you have unused balance.

Track communications, supply requested documentation promptly, and be aware local law may offer additional rights.

After cancelling

Follow-up actions

• Save confirmation of cancellation from Freelancer for your records.
• Monitor card or PayPal statements for any expected refunds and allow 5 - 10 business days for card refunds.

Helpful official links

• Freelancer main site
• Contact support: [email protected] (use registered account email when you write)
• Freelancer Terms

Address

Corporate address

Level 37 Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia.

Contact note

For cancellations and refunds use your account support channel or [email protected]; there is no public phone number listed for account cancellation.