Cancellation Freelancer: Simple Process

What is Freelancer

Freelancer is an online marketplace connecting clients and freelancers for short-term projects, ongoing work, and digital services. It offers membership tiers, in‑app subscriptions through mobile stores, payment holds such as milestones, and customer support and dispute mechanisms for billing and account issues.

How to cancel Freelancer

• Web (Freelancer.com): Log into your Freelancer.com account, go to Settings → Membership tab, click Cancel under the plan you wish to stop, indicate a cancellation reason and confirm. Cancellation takes effect at the end of your paid period.
• Google Play (Freelancer Global subscription): Open the Google Play Store app → Menu → Subscriptions → find “Freelancer Global” → tap Cancel Subscription and follow the prompts, or use Google Play subscription support: cancel via Google Play.
• Apple / App Store (in‑app subscriptions): Cancel via your Apple account subscription settings (Apple Account → Media & Purchases → Subscriptions). Freelancer does not publish a separate Apple flow; use Apple’s subscription management: manage subscriptions on Apple.
• If you want documentary proof or a formal written cancellation, send a signed cancellation letter by registered mail (raccomandata A/R) to Freelancer’s corporate address and keep the proof of delivery.

What happens when you cancel

Cancelling a paid membership on Freelancer typically stops future billing but preserves your paid benefits until the end of the current billing period (for example, cancel before renewal and you retain access until that renewal date). Your account remains active unless separately suspended, and platform data such as profile, portfolio, messages, and project history are usually retained under Freelancer’s data and privacy policies. In‑app subscription cancellations made through Apple or Google stop automatic renewals on that store; access usually continues until the end of the current subscription period according to the store’s rules.

Will I get a refund?

Refunds depend on the payment type and the platform’s policy. PayPal‑added funds that remain in your Freelancer account balance can be refunded by request if they were added via PayPal and the request is made within one year of the deposit; the refund returns to the original PayPal account. Milestone payments and platform fees are generally non‑refundable through support; such amounts require use of Freelancer’s dispute resolution or the platform’s “Disputes with Us” clause. In‑app subscriptions (Apple/Google) follow the store’s refund rules, not Freelancer’s; you must request refunds from Apple or Google where applicable.

Freelancer plans and pricing

Below are the membership plans recorded for the freelance platform variant noted in available data. Marketplace membership prices for Freelancer.com may be dynamic or visible only after login and are not publicly listed in CAD in the referenced sources.

Your consumer rights in Canada

Canadian consumers should note there is no platform‑wide statutory 14‑day cooling‑off guarantee for digital subscriptions enforced by Freelancer in the available policy snapshot; instead, Freelancer’s practical refund window for PayPal‑added funds is up to one year. For purchases through Apple or Google, refunds are governed by those stores’ consumer policies. Milestone funds and platform fees are treated as non‑refundable on the platform side and require dispute procedures to seek recovery. If you believe your statutorily protected consumer rights under federal or provincial law have been breached, you may consider contacting your provincial consumer protection office or a legal advisor; platform terms do not override statutory consumer protections.

Customer experiences

User reviews are mixed. Many reviewers praise Freelancer’s support staff for being responsive, professional, and helpful and report positive outcomes when support engages directly. Other users report negative experiences: account suspensions with limited explanation, difficulty recovering deposits, prolonged dispute processes, requests for extensive identity documentation, and delays in resolving withheld funds. Experiences vary by case, payment type, and whether the issue involves marketplace disputes or billing/subscription matters.

Documentation checklist

• For PayPal‑funds refund requests: exact refund amount, date and time of deposit, PayPal email used, and original PayPal transaction ID (provide screenshots or transaction records where possible).
• For identity or dispute matters: government ID (photo ID), proof of address (utility bill or bank statement), any transaction receipts, message history with the counterparty, milestone details, and screenshots showing the disputed activity.
• For written cancellation: signed letter stating account email/username, membership/subscription to cancel, and request for confirmation - send by registered mail and retain delivery receipt.

Common mistakes

Users commonly make a few avoidable errors: cancelling a subscription in the Freelancer web settings but forgetting to cancel the in‑app subscription at Apple/Google (or vice versa), which can leave auto‑renewal active; assuming cancellation immediately removes access (it usually lasts until the period end); and expecting platform fees or milestone releases to be refunded without initiating a dispute. Another frequent issue is submitting incomplete refund requests - missing the PayPal transaction ID or proof that funds remain in the account - which delays or prevents refunds.

Comparative recap

After cancelling

After you cancel, keep records: confirmation of cancellation (screenshot or email), billing statements showing the cancellation date, and any proof of delivery if you sent a registered letter. If you need a refund for PayPal‑added funds, open a support ticket with complete transaction details via Freelancer Support. For subscription refunds on stores, use the Apple or Google refund request processes (Google refund help, Apple refund help). If the issue concerns withheld milestone funds or disputes with another user, begin the platform’s dispute process or use the site’s “Disputes”/“Resolution Centre” links and retain all communication and evidence. For a formal written cancellation, sending by registered mail (raccomandata A/R) gives proof of dispatch and delivery - keep the receipt and tracking number.

Address

Send registered mail (raccomandata A/R) to:

Level 37, Grosvenor Place, 225 George Street, Sydney NSW 2000, Australia