Cancel Camscanner: Complete Guide

What is Camscanner

Overview

Camscanner is a mobile and web app for scanning documents with your phone, performing OCR, and sharing or storing PDFs. It offers free features with ads and paid premium plans that remove ads and add advanced functions.

Main uses

Common uses include digitising receipts, contracts, notes and images for printing or archival storage. Premium users gain extra cloud storage, enhanced OCR and watermark removal.

How to cancel Camscanner

Cancel on iOS (Apple App Store)

• Open Settings on your iPhone or iPad.
• Tap your name, then tap Subscriptions.
• Locate CamScanner (or PDF CamScanner) and tap Cancel Subscription.
• Cancellation stops auto-renewal; you keep access until the current paid period ends.

Cancel on Android (Google Play Store)

• Open the Google Play Store app and tap your profile icon.
• Go to Payments & subscriptions → Subscriptions.
• Select CamScanner and choose Cancel subscription.
• The subscription remains active until the current billing period ends.

Cancel Web / Direct subscription

• Direct or web subscriptions must be cancelled by contacting CamScanner support; there is no automated site cancellation.
• Email the support team with your account details to request cancellation.

Delete entire CamScanner account

• To remove your account entirely, contact [email protected] from your registered email and request termination.
• Include identifying info (registered email, app store receipt if relevant) to speed up processing.

What happens when you cancel

Access after cancellation

When you cancel a store subscription, auto-renewal stops but premium features remain available until the end of the paid period. You will not be billed again after cancellation.

Data and account status

Cancelling a subscription does not automatically delete your CamScanner account or stored documents. Your files and account settings remain unless you request account deletion.

Will I get a refund?

Refunds for Google Play purchases

• Refund requests for Google Play purchases must go through Google Play support.
• Google typically allows refunds within about 48 hours; after that refunds are rare except in special cases.

Refunds for Apple App Store purchases

• Apple handles App Store refunds via Report a Problem (https://reportaproblem.apple.com).
• Eligibility and decisions are made by Apple according to their policies.

Refunds for web/direct subscriptions

• Direct web subscriptions are generally non-refundable, though CamScanner may consider discretionary refunds.
• If you think you have a special case, contact support with receipts and screenshots; responses may take days to weeks.

Camscanner plans and pricing

Available plans

Below are representative plans and prices as listed in the verified data. Prices shown in EUR based on conversion; local store pricing in NGN may differ.

Pricing table

Your consumer rights in Nigeria

Cooling-off rules

Nigeria does not have a guaranteed universal 14-day cooling-off period for digital subscriptions similar to some consumer regimes. You should rely on app store refund policies or the vendor's discretion.

Practical steps for Nigerians

• Request refunds through the store you used (Apple or Google) within the store’s time limits.
• If purchased direct, email CamScanner support with receipts and screenshots; refunds are at the company’s discretion and may take 1 - 14 days after a response.

Customer experiences

Positive feedback

Many users praise Camscanner for easy, fast scanning, quality OCR and convenient sharing. Premium plans are noted for removing ads and improving workflow.

Negative feedback

Reported issues include unexpected charges after free trials, difficulty obtaining refunds, premium features not unlocking after payment, and license recognition problems when switching devices.

Documentation checklist

What to include when contacting support

• Registered account email and username.
• Purchase receipt or order ID from Apple/Google or the web payment confirmation.
• Screenshots showing charges, subscription status or errors.

Additional helpful items

• Date and time of the purchase and device used.
• Any correspondence with support and case numbers.

Common mistakes

Not cancelling in the right place

Many users try to cancel inside the CamScanner app when the purchase was made through App Store or Google Play. Always cancel via the store where you purchased the subscription.

Missing proof for refund requests

Another common issue is contacting support without receipts or screenshots. Without proof of purchase, refunds or account actions can be delayed or denied.

Comparative recap

Quick comparison

The table below summarises cancellation method, refund likelihood and whether service continues until period end for the main purchase channels.

Comparison table

After cancelling

Confirm cancellation

• Keep confirmation emails or screenshots of the cancelled subscription page from Apple or Google for your records.
• Check that the next renewal charge does not occur on your card or account.

Useful links and contacts

• Apple Report a Problem - for App Store refund requests.
• Google Play Subscriptions - to manage or request refunds.
• CamScanner official site - product and support information.
• Support email for account cancellation: [email protected]

Address

Company address

INTSIG Information Co., Ltd., 11F Block A Cloud Cube, 1268 Wanrong Rd., Jing'an District, Shanghai, Shanghai 200436, China.

Support contacts

For subscription or account issues, email [email protected]. For Android-specific enquiries some users also use [email protected].