Cancel Camscanner: Easy Method

What is Camscanner

Overview

CamScanner is a mobile app that converts photos of documents into scanned PDFs and images, with features such as OCR, cloud sync and sharing.

The app is offered through app stores (Google Play and Apple App Store) and may include free, paid one‑time purchases and subscription options.

How it is distributed

CamScanner distribution and billing are handled by the app stores for Android and iOS, not directly by the developer for most users.

This means purchases, renewals and refunds are usually processed via Google Play or the Apple App Store.

How to cancel Camscanner

Cancel via Google Play (Android)

• Open the Google Play Store app on your Android device.
• Tap your profile icon → Payments & subscriptions → Subscriptions.
• Find CamScanner in the list and tap Cancel subscription, then follow prompts to confirm.
• There is no way to cancel a Play subscription directly through the CamScanner app or website.

Cancel via Apple App Store (iOS)

• Open Settings on your iPhone/iPad and tap your name → Subscriptions.
• Select CamScanner and tap Cancel Subscription, then confirm the cancellation.
• CamScanner cannot cancel App Store subscriptions on your behalf; the cancellation must be made through Apple.

Web or direct purchases

• CamScanner does not support direct cancellation via its website or help portal for typical subscriptions.
• If you bought a direct web subscription (rare), follow the specific instructions from the purchase confirmation or contact the store listed on that receipt.

What happens when you cancel

Access to premium features

After cancellation your paid features will typically remain active until the end of the paid period you already paid for.

Once the paid period ends, premium features will stop and the app will revert to the free tier.

Renewal and billing

Cancellation stops future automatic renewals; it does not automatically refund past charges unless an exception applies.

Make sure to cancel through the same app store account that was used to purchase the subscription.

Data and account

Cancellations usually do not delete your account or local files automatically; your scanned documents may remain in the app or cloud.

If you want the account deleted or data removed, follow the app’s account deletion steps or contact support and keep evidence of the request.

Will I get a refund?

Google Play refund rules

Google Play allows refund requests within 48 hours of purchase in most cases; after 48 hours refunds are unlikely unless there are technical or unauthorized charge issues.

Request a refund via Google Play’s purchase history or Help Centre; provide evidence if the charge was unauthorized or faulty.

Apple App Store refund rules

Apple handles refunds under its App Store policies and timeframes; CamScanner cannot directly issue App Store refunds.

Use Apple’s Report a Problem page or contact Apple Support to request a refund and supply supporting documentation.

Exceptions and trial renewals

Refunds are generally not provided for change of mind, or once a trial has been used and the subscription renewed.

• Faulty service, features not as described, or unauthorized charges may be valid grounds for a remedy under New Zealand consumer law.
• CamScanner can assist with technical documentation but cannot directly process App Store or Play refunds.

Camscanner plans and pricing

Published prices

The following prices are taken from App Store listings and reflect NZD values shown for CamScanner +.

Actual in‑app conversions and regional prices may vary; check the store at the time of purchase for live amounts.

Your consumer rights in New Zealand

No 14‑day cooling‑off for apps

There is no automatic 14‑day cooling‑off period in New Zealand for digital services or app subscriptions.

This means you do not have a legal right to cancel simply because you changed your mind, unless the seller voluntarily allows it.

Rights under the Consumer Guarantees Act (CGA)

If a service is faulty, not fit for purpose or not as described you can seek a remedy under the CGA (repair, replacement or refund).

These statutory rights cannot be overridden by a supplier’s “no refunds” terms.

Unauthorized charges and remedies

If you identify unauthorized or incorrect charges, contact the app store and your bank promptly and retain evidence.

Consumer Protection NZ and the Commerce Commission provide guidance on pursuing remedies for misrepresentation or disputed charges.

Customer experiences

Positive feedback

• Users praise CamScanner for easy on‑the‑go scanning and good OCR conversion.
• Some NZ reviews and software directories rate the app highly for ease of use and features.

Common complaints

• Reports of unexpected or recurring charges after trial cancellation are common in reviews.
• Users also report premium features not unlocking after payment, intrusive ads in the free version, and difficulty contacting support.

What this means for you

Keep receipts, screenshots and the exact account used to subscribe to help resolve any disputes quickly.

If you encounter problems, escalate through the app store first, then the developer with documentation, and consider bank dispute options if necessary.

Documentation checklist

Essential purchase evidence

• App store receipt showing purchase date, amount and order ID.
• Screenshots of subscription status in Google Play or Apple Settings.
• Bank or card statement showing the charge.

Problem evidence

• Screenshots or recordings showing premium features not working after payment.
• Copy of any correspondence with CamScanner, Google Play or Apple Support.
• Device model, OS version and app version details.

Common mistakes

Deleting the app instead of cancelling

Many users delete the CamScanner app but forget to cancel the subscription in Google Play or Apple subscriptions.

Deleting the app does not stop recurring billing; you must cancel in the store account used to subscribe.

Contacting CamScanner for store refunds

Users often expect CamScanner to refund App Store or Play charges directly; the app cannot process those refunds.

Always start refund requests with the store where the purchase originated and provide supporting documentation when asked.

Waiting past refund windows

Waiting beyond Google Play’s 48‑hour window or Apple’s designated windows can make refunds harder to obtain.

If you have a valid fault or unauthorized charge, you should still raise the issue promptly and provide evidence.

Comparative recap

Key comparison points

The table below summarises cancellation route, refund likelihood and where to start your request.

After cancelling

Monitor your account

Check your bank or card statements for one or two billing cycles to ensure no further charges occur.

Keep copies of cancellation confirmations and receipts for at least 6 - 12 months.

Useful links and next steps

• Google Play subscriptions help
• Apple subscriptions and refunds (Apple Support)
• Consumer Protection New Zealand

Address

Developer contact address (publicly listed)

Camscanner, Room 1102, No. 1256, Tianshan West Road, Suite 11, Shanghai 200070, China.

This is a publicly available postal address and is located in China, not New Zealand.

Local postal options

No New Zealand‑specific postal cancellation address was found in public sources; use the app store routes above for cancellations and refunds.

If you need to send postal correspondence to the developer, use the Shanghai address and include clear account/purchase details.