Cancellation Camscanner: Easy Method

What is Camscanner

Overview

CamScanner is a mobile and web app for scanning documents with a smartphone camera, offering features such as OCR (text recognition), PDF creation and sharing, cloud sync, and premium tools via subscription. It is offered as free tier software with in‑app purchases and subscriptions for additional features.

How to cancel Camscanner

• Apple App Store (iOS) - Open Settings → tap your name → Subscriptions → locate "PDF CamScanner" (or the CamScanner app name in your subscriptions) → Cancel Subscription. Cancelling stops auto‑renewal; access generally remains until the end of the paid period and Apple handles any refund requests.
• Google Play Store (Android) - Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → select "PDF CamScanner" → Cancel subscription. You can cancel at any time; the subscription remains active until the end of the current billing period. Refunds are handled by Google and are limited (often within 48 hours for new purchases).
• Web / Direct (subscribed directly through CamScanner) - If you subscribed outside the App Store/Play Store, contact CamScanner support directly to request cancellation. User reports indicate that CamScanner may require direct support contact and that they do not always cancel on your behalf from the website; keep records of your request.

What happens when you cancel

Cancelling a subscription stops future automatic renewals; you typically retain access to premium features until the end of the current paid billing period. After that period ends, your account will no longer have premium access unless you resubscribe. Keep local backups of any important scans or exports you may need after downgrade, and review the app settings for cloud storage or data retention policies.

Will I get a refund?

Refunds depend on how you purchased the subscription. For App Store purchases, refunds are processed through Apple under Apple’s refund policies; CamScanner cannot directly issue App Store refunds but can help with technical details. For Google Play purchases, Google handles refund requests and often allows refunds within about 48 hours for new purchases or under Google’s refund rules. For subscriptions purchased directly from CamScanner (not via app stores), CamScanner’s stated policy is that payments are generally non‑refundable except at the company’s sole discretion; partial refunds mid‑billing cycle are uncommon. If you experienced a technical issue that prevented access to paid features, contact support with your order ID and details - app stores or CamScanner support may consider an exception.

Camscanner plans and pricing

Your consumer rights in Canada

Canadian consumers have rights to clear, disclosed terms for digital subscriptions but there is not an automatic federal 14‑day “cooling‑off” right for digital content. App‑store mediated purchases are subject to Apple’s and Google’s refund and subscription rules. If terms were not clearly disclosed or you were charged in error, keep documentation and pursue the matter with the app store, your payment provider (credit card issuer), or your provincial consumer protection office. Keep records of purchase receipts, cancellation requests, and all correspondence.

Customer experiences

Many users praise CamScanner for ease of use, fast mobile scanning, OCR quality, and convenient sharing. However, review sites and forums also show complaints about unexpected charges, difficulty cancelling auto‑renewals, ads in the free tier, and slow or unsatisfactory refund responses. Some users report initial refund denials through app stores with occasional later resolution after contacting CamScanner support; response times vary and can take days.

Documentation checklist

• Receipt / order confirmation (email or app store order ID)
• Screenshots of active subscription within the App Store / Google Play or CamScanner account page
• Payment statement showing the charge (bank or card)
• Copies of cancellation confirmation (email, screenshot) or support requests
• Any correspondence with CamScanner or app‑store support (dates, case IDs)

Common mistakes

Common mistakes include cancelling in the app but not in the App Store or Play Store (subscriptions are usually managed by the store used to purchase), assuming cancellation triggers an automatic refund, and not saving receipts or taking screenshots of subscription pages and confirmation messages. Another frequent error is contacting CamScanner support for refunds when the purchase was processed by Apple or Google - in those cases, the store usually handles refund decisions.

Comparative recap

After cancelling

After you cancel, keep confirmation evidence (screenshots, emails) and monitor your bank or card statements to ensure no further charges. If you need a refund, request it through the app store (Apple/Google) if that was your purchase channel; if you bought directly, contact CamScanner support with your order ID and evidence. For stronger proof of delivery when contacting CamScanner by mail, consider sending a registered letter and retain the tracking/receipt. Helpful official pages: Apple - manage subscriptions, Google Play - manage subscriptions, CamScanner - official site, and Government of Canada - consumer information.

Address

If you need to send written correspondence, the company address on record is:

INTSIG Information Co., Ltd., 11F Block A Cloud Cube, 1268 Wanrong Rd., Jing'an District, Shanghai, Shanghai 200436, China