cancellation Carbonmade: Easy Method

What is Carbonmade

Overview

Carbonmade is an online portfolio builder designed for creatives to showcase work through templates and drag-and-drop tools.

It focuses on visual presentation, simple customization, and quick portfolio setup for photographers, designers, illustrators, and other creators.

Who uses it

Freelancers, students, and creative professionals commonly use Carbonmade to present portfolios to clients and employers.

The product aims for ease of use rather than enterprise-level feature sets, which appeals to users seeking fast, attractive portfolios.

How to cancel Carbonmade

Primary online cancellation steps

• Log into your Carbonmade account on the web.
• Visit the official account closing guide: Carbonmade - Closing your account.
• Follow the step-by-step instructions to cancel your subscription or close the account before the next billing cycle.

Alternative methods and tips

• Email support at [email protected] - this is the preferred and fastest method for cancellations.
• Postal requests can be sent to the company mailing address; include account email, user name, and clear cancellation request.
• Keep confirmation messages or screenshots as proof of cancellation and note the date and time of the request.

What happens when you cancel

Access and service

When you cancel, your subscription will stop from the end of the current billing cycle if you cancel before renewal.

Immediate access may continue until the paid period ends; verify on your account page for exact timing.

Data, projects and exports

Cancelling may affect access to premium features and could limit the ability to export or download some content.

Export or back up all images, videos, and project content before cancelling or closing the account to avoid permanent loss.

Will I get a refund?

Official Carbonmade policy

Carbonmade states that all payments are final and non-refundable, except at Carbonmade’s sole discretion.

That means refunds are not guaranteed and are handled case-by-case by Carbonmade support.

Exceptions and practical steps

• If you believe a charge was erroneous, contact Carbonmade support immediately with evidence (invoices, timestamps, screenshots).
• Under UAE consumer law you may have additional rights (see the consumer rights section). Use those rights if Carbonmade declines a refund and you have a statutory claim.

Carbonmade plans and pricing

Monthly pricing (AED estimates)

Pricing notes

Carbonmade displays prices in USD on its website; the AED amounts above are estimates converted at 1 USD = 3.6728 AED.

Use the official Carbonmade pages for final pricing and billing currency details before purchasing.

Your consumer rights in United Arab Emirates

Statutory protections

UAE consumer protection law may grant cooling-off periods or refunds for digital services in certain circumstances.

Rights include protection from unfair contract terms, unclear automatic renewals, and services not delivered as promised.

How to act if you have a dispute

• Contact Carbonmade support first and request written confirmation of cancellation and any refund decision.
• If unresolved, file a complaint with the UAE Ministry of Economy - Consumer Protection: UAE Ministry of Economy - Consumer Protection.
• You can also contact your bank or card issuer to dispute unauthorised or recurring charges if necessary.

Customer experiences

Positive feedback

Many users praise Carbonmade for ease of use, visual templates, and quick portfolio setup.

Reviews on G2 average about 4.2/5 and highlight the platform’s user-friendly design and professional results.

Negative feedback

Some users report problems with billing after account deletion, difficulty exporting content, and slow support responses.

There are complaints about being charged after cancellation and losing content when migrating or using trial/free accounts.

Documentation checklist

What to gather before cancelling

• Account email and username
• Subscription plan name and billing cycle
• Recent invoices or transaction IDs
• Screenshots of account status, billing page, and cancellation requests

What to request and keep

• Written cancellation confirmation from Carbonmade (email or support ticket)
• Refund decision or statement if applicable
• Exported copies of all media and project data

Common mistakes

Timing errors

Not cancelling before the next billing cycle is a frequent mistake that results in an extra charge.

Always check your billing date and cancel with enough lead time to avoid renewal.

Account deletion before export

Deleting or closing an account before exporting files can lead to permanent loss of images, videos, or project settings.

Export all content and confirm downloads before completing account closure.

Comparative recap

Plan comparison table

Quick takeaway

Beginner is suited for simple portfolios at lower cost; Professional adds advanced features and higher project limits.

Unlimited removes project limits and is aimed at power users who need maximum capacity and flexibility.

After cancelling

Immediate steps

• Save cancellation confirmation email or ticket from Carbonmade.
• Export and back up all media, pages, and project data immediately.
• Monitor your bank/card statements for unexpected charges over the next billing cycles.

If you still see charges

• Contact Carbonmade support at [email protected] with proof of cancellation.
• If unresolved, raise a dispute with your bank and consider filing a complaint with the UAE consumer protection authority: UAE Ministry of Economy - Consumer Protection.

Address

Company head address

Element6, LLC PMB 45562

113 Cherry St., Seattle, Washington 98104-2205, United States

Postal cancellation requests

If you prefer postal mail for cancellations, include your account email, full name, and a clear cancellation request.

Send the letter to the address above and retain proof of postage and a copy of the request for your records.