Cancellation Carbonmade: Easy Method

What is Carbonmade

Carbonmade is a portfolio builder with auto-renewing paid plans

Carbonmade is a web-based portfolio service for creatives who want to publish work online without building a site from scratch. The service runs on a subscription model, and its paid plans renew automatically unless you cancel before your next billing date, according to its terms at Carbonmade Terms.

If you are in the Philippines, here is the practical part: Carbonmade does not list a local support number, local office, or local payment pricing on its official pages. Billing is set in US dollars on Carbonmade’s side, while the prices in this guide use approximate Philippine peso conversions such as Beginner at $10.00 (₱550), Professional at $15.00 (₱825), and Unlimited at $25.00 (₱1,375).

What users are really paying for

The paid value is straightforward. You pay for hosted portfolio pages, unlimited image uploads, unlimited video uploads, design blocks, navigation options, and depending on the plan, more projects, premium blocks, statistics, and more pages, based on Carbonmade Pricing.

For many Filipino users, the appeal is speed. You can launch a clean portfolio without buying separate hosting, setting up WordPress, or hiring a designer. The downside is that cancellation, refunds, and account closure are handled mainly through your online account and email support, with no phone line listed.

How Carbonmade works in the Philippines

Carbonmade appears available in the Philippines as a normal web service, but the setup is clearly US-centered. Support is by email at [email protected], there is no live chat, and support hours are not published. That matters when you need to cancel quickly before a renewal hits.

Heads up if you use local payment habits like GCash or Maya for most subscriptions. Carbonmade officially says it accepts credit cards and PayPal, and it does not mention local wallet billing in its terms. That limited payment setup is one reason some users in the Philippines find it less convenient than mainstream site builders.

How to cancel Carbonmade without getting charged again

What to do before you click close account

Many users get frustrated when a service keeps charging after they believe they already canceled. Carbonmade’s cancellation path is short, but you should prepare before you click anything. Save copies of your portfolio content, take screenshots of your current plan, and note your next billing date because Carbonmade says subscriptions renew automatically on the anniversary date of the subscription.

The truth is, Carbonmade’s process is more final than it first sounds. Its own help page uses the label “Close Account,” not just “Cancel Plan,” and its terms say any remaining paid time is forfeited if your use of the service ends. Before you proceed, save portfolio images, page text, project details, custom layout choices, and any billing receipts you may need later.

• Take a screenshot of your account page showing your current plan
• Save your next billing date from your account or latest receipt
• Download or copy portfolio content before closing the account
• Save recent card or PayPal transaction records

The exact web cancellation path inside your account

Carbonmade’s official help page gives a direct click path. Open your account, click your Account Icon in the bottom left, choose Account from the dropdown, select Plan from the menu, then click Close Account. After that, enter your password and click Confirm Deleting My Account according to Carbonmade Help.

Take screenshots at two points. Capture the Plan page before closing, then capture the final confirmation screen after you submit your password. If a confirmation email arrives, save it right away in a dedicated folder. If no email arrives within the same day, your screenshots become your best proof.

If you are trying to avoid the next charge, do not wait until the last hour of your billing date. Cancel at least 2 to 3 days earlier if possible, especially if your card statement closes near the same time. That extra buffer helps if the site is slow, your password fails, or you discover you are locked out of the account.

Email support and postal backup if account access fails

If you cannot log in, Carbonmade lists email support at [email protected] and no phone support. There is also no live chat listed. In a locked account situation, email support immediately with your account email, last payment date, amount charged, and a short request asking them to cancel renewal and confirm account status in writing.

You can also send a postal cancellation letter if you want a second paper trail. A registered letter can help when you need stronger proof of timing, and a digital registered delivery service such as Postclic can serve the same purpose with time-stamped proof of sending, receipt, and opening. Use this only as an extra layer, not as your only step, because the official cancellation path is still through the online account.

If you send a letter, use Carbonmade’s known business address:

• 333 S Desplaines St, Chicago, IL 60661, USA

In your letter, include your full name, account email, last 4 digits of the card if relevant, last billing date, and a clear sentence asking for cancellation of automatic renewal and written confirmation. Keep a copy of the letter and the delivery receipt.

After cancellation, what actually changes on your account

Access and remaining paid time

Carbonmade’s terms are strict on unused time. The company says all payments are final and non-refundable, and if your use of the website and services is terminated for any reason, whether by you or by Carbonmade, you lose any time remaining on the account, based on Carbonmade Terms.

That means you should not assume you will keep premium access until the end of the already paid month. Carbonmade does not promise pro-rated use after cancellation in the text provided. If you still need your site live for a client deadline, wait until you have exported content and finished any urgent updates before closing the account.

What happens if you do nothing

If you do not cancel, Carbonmade says the service renews automatically on the anniversary date of your subscription. On that date, you are charged the current rate for your subscription type. This is the key clause that catches users who assume a portfolio plan simply expires on its own.

Just a reminder: if the plan price changes, the terms say you can be charged the current rate, not necessarily the exact price you started with. So if you signed up months ago and forgot about it, the next renewal can still go through automatically.

Your portfolio data and deletion risk

Carbonmade does not clearly state a data retention period after cancellation in the terms provided. It also does not specify how long deleted accounts or unpublished content remain recoverable. For a portfolio service, that missing detail is a big deal because your images, project descriptions, and layout work may not be easy to rebuild.

The safest move is simple: assume account closure may cut off access quickly and may put your content at risk. Export what you can before canceling, copy text into a document, save original media files locally, and archive your public portfolio pages with screenshots or PDFs if you need proof of prior work.

Carbonmade refund policy and what Filipino users can still try

What the official policy says about refunds

Carbonmade’s published terms are blunt. It says all payments are final and non-refundable, except in its sole discretion, and all amounts due are in US dollars unless otherwise indicated. It also says it accepts credit cards and PayPal, based on Carbonmade Terms.

In plain language, do not expect an automatic refund just because you canceled after a renewal. Carbonmade also says that if your use of the service ends, you forfeit remaining time on the account. Most users should treat refunds as difficult, not routine.

Your rights in the Philippines and when they may help

In the Philippines, subscription disputes are generally handled under the Consumer Act of the Philippines or RA 7394. There is no clear universal cooling-off period for ordinary online subscriptions like Carbonmade in the same way some door-to-door sales have a 7 working day cooling-off rule, so Carbonmade’s own refund policy usually matters a lot in practice.

If the issue is not simple regret but an unauthorized or continued charge after cancellation, your position is stronger. A charge that continues after a valid cancellation attempt can be raised with your bank, card issuer, PayPal, GCash, Maya, or with the Department of Trade and Industry if you need a consumer complaint route under RA 7394.

How to ask for a refund step by step

Start with email because Carbonmade has no public phone support. Send a short request to [email protected] with your account email, charge date, exact amount, payment method, and proof of cancellation such as screenshots of the close account flow. Ask two things in one message: refund review and written confirmation that future billing is stopped.

If you paid by card, watch your statement closely for 5 to 10 business days after the request. If you paid by PayPal, open the transaction details and keep the transaction ID ready in case you need a dispute. Carbonmade does not publish refund processing timelines, so your own timeline and evidence matter.

Chargeback and payment dispute options in the Philippines

If Carbonmade keeps charging after cancellation or ignores your refund request, contact your card issuer or bank and ask for a chargeback for continued or unauthorized billing. In the Philippines, cardholders commonly have up to 60 days from the statement date to dispute a transaction under BSP-regulated processes. Save screenshots of the cancellation confirmation, the help page, and the charge entries on your statement.

If you used PayPal, open a dispute inside PayPal as soon as possible and attach the same proof. If your funding source was an e-wallet-linked card or bank account through GCash or Maya, contact that provider and ask about their dispute process. If the merchant response is poor, you can also file a complaint with DTI for an online subscription problem under RA 7394.

Carbonmade terms that matter before you subscribe or cancel

Auto-renewal is on by default

Carbonmade’s terms say, “The services we provide are defaulted to renew automatically.” The same section adds that on the anniversary date of your subscription, you will be charged the current rate for your subscription type, according to Carbonmade Terms.

This means there is no published setting that makes the plan naturally expire by default. You are expected to actively stop future renewals through your account functionality. If you signed up and forgot about it, billing can continue month after month.

What the terms do not clearly explain

Some important details are simply not spelled out in the materials provided. Carbonmade does not clearly specify a commitment duration, free trial conversion terms, data retention period after cancellation, applicable law, or dispute resolution rules in the summarized terms data available here.

That lack of detail creates uncertainty for users in the Philippines, especially if an account becomes inaccessible while charges continue. In real life, the safe approach is to keep your own records because the service does not publicly fill in all the practical gaps users usually look for when canceling.

Carbonmade plans and pricing in Philippine peso

Current monthly plans and what each one includes

These peso figures are approximate conversions using the research basis of $1 = ₱55. Carbonmade bills in US dollars unless otherwise indicated, so the amount on your Philippine card can move slightly depending on exchange rate and any foreign transaction fees from your bank.

Which plan is cheapest and which one gets expensive fast

The Beginner plan at $10.00 (₱550) monthly is the least expensive option. The Unlimited plan at $25.00 (₱1,375) monthly is the highest monthly tier in the verified pricing data, and it can add up quickly if you keep it for a year without using it often.

For many freelancers, Professional at $15.00 (₱825) monthly is the point where value starts to make sense because it adds premium blocks and portfolio statistics. Still, if you only need a simple showcase with fewer than 8 projects, Beginner may already cover the basics.

Billing notes Filipino users should watch

The published pricing data here is monthly. No verified annual pricing data was provided in the source set, so there is no confirmed annual discount to calculate in this guide. Carbonmade’s terms also do not list a cancellation fee or early termination fee, which is good news if you want to stop before another renewal.

The hidden cost to watch is not a cancellation penalty but continued billing. Since Carbonmade renews automatically and bills in US dollars, two pain points for Philippine users are recurring foreign currency charges and the absence of local billing support channels.

Your rights in the Philippines when a subscription will not stop charging

The laws that matter for Carbonmade users

For Philippine users, the main law to know is the Consumer Act of the Philippines or RA 7394. This law gives consumers a path to complain about unfair or problematic commercial practices, including online subscription issues when a business keeps charging, delays refunds, or fails to respond properly.

There is also a practical financial protection layer through BSP-supervised banks and card issuers. If Carbonmade charges your card after you canceled, the issue is no longer just a website problem. It becomes a payment dispute that your bank, issuer, or e-wallet provider can investigate using your screenshots and statement entries.

Cooling-off and withdrawal in plain language

The Philippines does not provide a universal cooling-off period for all online subscriptions like Carbonmade. A 7 working day cooling-off rule is more clearly associated with certain direct sales situations, not ordinary web subscriptions. So if you simply changed your mind after subscribing, Carbonmade’s non-refundable policy may still control the outcome.

If the problem is misleading billing or a charge that continued after cancellation, that is different. You can argue based on unfair practice and unauthorized charging rather than a generic right to change your mind. This is where proof of your cancellation date becomes critical.

How to file a complaint if support goes nowhere

Start by collecting a clean evidence set. Include screenshots of the cancellation flow, the account page, any confirmation email, your billing receipts, and the bank or PayPal charge. Then email Carbonmade once more and give them a short deadline such as 5 business days to confirm cancellation or address the charge.

If there is still no resolution, file a complaint with DTI through its consumer channels and separately dispute the payment with your bank or issuer. For banking or card concerns, BSP can also be relevant if your provider mishandles the dispute process. With cross-border services like Carbonmade, a payment dispute is often faster than waiting for merchant support.

Useful local contacts

For a consumer complaint in the Philippines, the key government body is DTI. For card dispute issues and the conduct of banks or card issuers, BSP is relevant. Since this guide is limited to the verified service sources for Carbonmade, use the official government websites below for current complaint forms and hotlines.

• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

What customers say about canceling and support

Overall verdict from available reviews

The review trend in the research set is plainly negative: 0 positive and 5 negative out of 5 unique reviews. Based on those reviews, cancellation is not consistently smooth for all users, mainly because of reported continued charges, account access problems, and weak email support.

For Filipino users, this lines up with two local pain points already visible in practice: no local customer support in the Philippines and limited payment options. To be fair, Carbonmade’s product itself is known for clean portfolio design, but the cancellation and support experience in this review sample looks weak.

Recurring themes from user feedback

Individual review snapshots

• "Keeps on charging you after the subscription is cancelled and there is no way to contact them as they do not reply to emails." (TrustPilot)
• "After two years of using this website, I can no longer log in to my account... yet my website is up and they are charging me money monthly." (TrustPilot)
• "I have been charged $12 [about ₱660] four times on the same day... so I've been paying $48/month [about ₱2,640/month]." (TrustPilot)
• "They deleted my account for their new platform... No option to keep any of the old information." (TrustPilot)
• "They will delete all your work without consent and without notification... be prepared for lengthy response times to your email-only inquiries." (TrustPilot)

Documents to gather before and after you cancel

What to save before account closure

Before closing your Carbonmade account, build your own evidence file. Start with screenshots of the Plan page, your portfolio homepage, your billing page, and your latest receipt. If you later need to prove what plan you had or when you canceled, those images save time.

Also save your content itself. Carbonmade does not clearly publish a post-cancellation data retention period in the terms summarized here, so act as if closure may remove access quickly. Copy project text into a document and store original files on your device or cloud backup.

• Plan page screenshot
• Billing date screenshot
• Portfolio content backup
• Latest invoice or receipt

What you need for refund or charge disputes

For a refund or chargeback request, collect exact transaction details. Use the charge date, the amount such as $15.00 (₱825) or $25.00 (₱1,375), the payment channel, and the transaction ID from your card statement or PayPal history. A vague complaint gets slower results.

After cancellation, keep the confirmation screen, confirmation email, and the next one or two statements showing whether the charge stopped. If another charge appears, your file is already ready for your bank, PayPal, GCash, Maya, DTI, or BSP-related complaint steps.

Common Carbonmade cancellation mistakes that cause headaches

Closing nothing because you never reached the final confirmation

A common mistake is clicking into the account area but not finishing the last step. Carbonmade’s official flow requires your password and a final click on Confirm Deleting My Account. If you stop before that screen, the cancellation may not complete.

Solution: always take a screenshot of the final confirmation page. If there is no final confirmation, assume the account may still be active and try again immediately.

Waiting until renewal day to cancel

Some users only remember the subscription when the charge alert appears. Since Carbonmade renews automatically on the subscription anniversary date, same-day cancellation can be too late if the billing system already processed the renewal.

Solution: cancel 2 to 3 days before the renewal date and set a phone reminder 7 days earlier. This matters even more when support is email-only and there is no phone escalation path.

Expecting a pro-rated refund after canceling

Carbonmade’s terms say payments are final and non-refundable, except at its sole discretion, and that remaining account time is forfeited if service use ends. If you close the account right after renewal, you may still get no refund.

Solution: if you still need the portfolio for a few days, export your content and time the cancellation carefully. If a charge looks unauthorized rather than merely unwanted, switch quickly to a payment dispute strategy.

Not preserving proof when support is slow

Several reviews mention non-response to emails or account access issues. If support does not reply and you did not save screenshots, it becomes much harder to show your bank that you tried to cancel before the charge date.

Solution: save every step. Keep screenshots, email copies, and statement entries in one folder named with the month and year of cancellation.

Forgetting the foreign-currency angle

Carbonmade bills in US dollars, and some Philippine banks apply foreign transaction fees or post a slightly different peso amount after conversion. That can make it harder to match a charge if you only remember the peso estimate.

Solution: record both values, such as $10.00 (₱550) or $15.00 (₱825), and note the merchant name exactly as it appears on your statement.

Quick comparison of cancellation methods and proof level

Method table

What this means in real life

The web account method is the fastest because it follows Carbonmade’s official cancellation flow. Email is useful when you are locked out or need written follow-up. Registered mail is slower but gives stronger evidence if the dispute later turns into a payment complaint.

No single method fits every case. If your login works, use the account path and save screenshots. If your login fails or charges continue, pair email with a payment dispute timeline and, if needed, a mailed notice for added proof.

What to do after you cancel so the charge does not come back

Immediate checks in the first 24 hours

Right after cancellation, verify three things on the same day. Check for a final confirmation screen, a confirmation email, and any change in your account status when you log back in. Save all of them before closing your browser tab.

Then create a calendar reminder for your next expected billing date plus 3 days. If a new charge appears, you will catch it early while your screenshots and memory are still fresh.

Monitor your card, PayPal, GCash, or Maya records

Watch your payment method for at least one full billing cycle after cancellation. If you paid by credit card or debit card, review the next statement line by line. If you paid through PayPal, also inspect recurring payments inside your PayPal settings to confirm there is no active billing agreement still running.

If an unauthorized or continued charge appears, ask your bank or issuer for a chargeback quickly. In the Philippines, disputes often need to be raised within about 60 days from the statement date. Keep your Carbonmade screenshots ready because DTI and payment providers will usually want proof that you already tried to cancel properly.

Alternatives if you are moving on

If you are canceling because the platform no longer fits your workflow, a few alternatives stand out. Wix offers drag-and-drop flexibility at about $17.00 to $25.00 monthly (about ₱935 to ₱1,375). Squarespace is strong on polished templates at about $12.00 to $40.00 monthly (about ₱660 to ₱2,200).

WordPress can be cheaper at the start because the software itself is free, though hosting and premium themes can add costs. For artists selling a few products, Big Cartel is another lighter option, with pricing from $0.00 to $19.00 monthly (about ₱0 to ₱1,045).

Useful links

• Carbonmade official website
• Carbonmade account closing help
• Carbonmade terms
• Carbonmade pricing
• Department of Trade and Industry
• Bangko Sentral ng Pilipinas

Carbonmade cancellation address and when to use it

Known business address for written cancellation

Carbonmade does not publish a dedicated cancellation address in the verified help materials. If you want to send a written notice, use the known business address associated with Carbonmade in the United States:

• 333 S Desplaines St, Chicago, IL 60661, USA

This is best used as a backup record when account access fails or when you are documenting a dispute. It should not replace the official account cancellation path shown in the help page.

When the online route is enough and when it is not

If you can still log in, the online account method is usually enough because it is the exact flow Carbonmade provides: Account Icon > Account > Plan > Close Account. For many users, that should be the main action, followed by screenshots and a confirmation email check.

If you cannot log in, if support does not answer, or if billing continues after cancellation, then a layered approach works better. Use email, keep your proof, watch your statement, and be ready to escalate to your bank, PayPal, DTI, or BSP-linked complaint channels if the charge does not stop.