Cancel Carbonmade: Easy Method

What is Carbonmade

Overview

Carbonmade is an online portfolio builder aimed at creatives who want to display work quickly without building a site from scratch.

The service is subscription-based and offers tiered plans with different project limits, media support and design blocks.

How people use it

Users typically use Carbonmade to host image- and video-based portfolios, customise layouts, and share work with clients or employers.

Support options and platform features vary by plan and Carbonmade lists pricing in USD on its site.

How to cancel Carbonmade

Cancel via the Carbonmade website

• Sign in at carbonmade.com.
• Click your Account icon (bottom left), go to "Account" → "Plan".
• Choose "Close Account" and confirm by entering your account password.
• Follow any on-screen prompts to complete the closure.

Other cancellation notes

• You may cancel at any time, but you must cancel before the next invoice period to avoid future charges.
• Carbonmade does not publish App Store / Google Play cancellation steps on its Help or Terms pages.

What happens when you cancel

Access and renewal

After you close your account, you will no longer be charged for future billing periods if cancellation processed before the next invoice.

If cancellation is not completed before the next invoice, you remain liable for that charge and future renewals until cancelled.

Data and portfolio content

Account deletion is permanent: your portfolio and uploaded content are removed and cannot be recovered.

Save or export any images, videos or text you want to keep before closing the account.

Will I get a refund?

Carbonmade refund policy

Carbonmade states that all payments are final and non‑refundable, except at Carbonmade’s sole discretion.

The Terms do not provide a statutory 14‑day cooling‑off period or automatic refund right.

Exceptions and practicalities

• If the service is defective, misrepresented or fails to meet legal standards, New Zealand consumer law may provide remedies regardless of Carbonmade’s "no refunds" wording.
• Any goodwill refund is discretionary and must be requested from Carbonmade support; outcomes are not guaranteed.

Carbonmade plans and pricing

Pricing summary

Carbonmade lists prices in USD; NZD amounts below are approximations based on exchange rates (~1 USD ≈ 1.7 NZD).

Exact NZD pricing is not displayed on Carbonmade’s site and may vary with exchange rates and payment issuer fees.

Plans table

Your consumer rights in New Zealand

Statutory protections

Under the Consumer Guarantees Act 1993, services must be supplied with reasonable care and skill and be fit for purpose.

Suppliers cannot contract out of these statutory rights by using "no refunds" clauses.

How this applies to Carbonmade

• If Carbonmade’s service is defective or not as described, you may have remedies under NZ law despite the Terms stating "no refunds".
• There is no general 14‑day cooling‑off right for digital services in NZ outside specific direct‑sales or credit contexts.

Customer experiences

Positive feedback

Some users praise Carbonmade for ease of use, helpful features and a simple way to create a portfolio quickly.

Positive comments highlight good UX and responsive team support in some cases.

Negative feedback

Other users report issues such as continued charges after cancellation and slow or non‑responsive support by email.

There are also reports of accounts or data being removed during platform changes with no option to retain old content.

Documentation checklist

What to gather before cancelling

• Account email and username.
• Subscription plan name and next billing date.
• Payment receipts or bank/card statements showing Carbonmade charges.
• Screenshots of account Plan page and any cancellation confirmation screens.

After attempting cancellation

• Save confirmation emails or take a screenshot of the "account closed" message.
• Record support ticket IDs or timestamps of contact attempts if you need to dispute charges.

Common mistakes

Missing the billing cutoff

A frequent mistake is cancelling after the invoice has already processed, which results in another charged period.

Always check the next billing date and cancel before that cutoff to avoid unintended charges.

Assuming automatic refunds or backups

Do not assume you will receive a refund after cancelling; Carbonmade’s policy is payments are final unless they decide otherwise.

Also, assume that deletion is permanent and export your portfolio before closing the account.

Comparative recap

Quick comparison

After cancelling

Follow-up steps

Confirm you received any cancellation confirmation and save it for your records.

Check your card or bank statement to confirm no further charges appear after the effective cancellation date.

Helpful links

• Carbonmade home
• Carbonmade Terms of Service
• Carbonmade Help / Support
• New Zealand consumer rights and guidance

Address

Registered contact for service matters

Carbonmade’s available postal address for service matters is a US address provided by Element6, LLC.

There does not appear to be a local New Zealand postal address for account cancellation or service issues.

Mailing address

Element6, LLC

PMB 45562, 113 Cherry St., Seattle, Washington 98104‑2205, United States