Cancel Carbonmade: Complete Guide

What is Carbonmade

Overview

Carbonmade is a web-based portfolio hosting service aimed at creatives who want a simple, visual way to showcase work online.

The platform provides templates, a drag-and-drop editor, and account-based plans that renew monthly or yearly.

Main uses

Carbonmade is typically used to create personal portfolios, showreels, and galleries without needing deep technical skills.

It is designed for photographers, designers, illustrators, and other visual professionals who want a clean online presentation.

How to cancel Carbonmade

Cancel on the web (recommended)

• Sign in at Carbonmade Help: Closing Your Account.
• Click your Account Icon → Plan, then click the “Close Account” button.
• Confirm the cancellation by entering your account password when prompted.
• Warning: deleting your account will permanently delete your portfolio and content.

App Store / Google Play guidance

Carbonmade’s documentation does not provide specific steps for cancelling via the App Store or Google Play.

If you subscribed through Apple or Google, check those stores’ subscription management pages and contact Carbonmade support if charges continue.

What happens when you cancel

Access after cancellation

When you close your account the portfolio and all hosted content are permanently deleted according to Carbonmade’s warning.

There is no guarantee of recovery after deletion, so export or back up any work before cancelling.

Billing and renewal

Subscriptions renew automatically on the chosen billing cycle (monthly or yearly) unless cancelled before the next billing date.

If you do not cancel in time you may be charged for the next period; cancelling prevents future renewals only.

Will I get a refund?

Official refund policy

Carbonmade’s Terms of Service state that all payments are final and non-refundable except at Carbonmade’s sole discretion.

This means refunds are not routinely provided and are handled case-by-case by the company.

Exceptions and practical notes

• If you believe you were charged in error, contact Carbonmade support and include transaction details.
• If you subscribed via a third party (Apple/Google), you may also need to request refunds through that store.

Carbonmade plans and pricing

Plan overview

Carbonmade offers account-based plans with monthly and yearly billing options. Specific pricing and plan names vary over time.

Check Carbonmade’s pricing page for the most current information before subscribing or cancelling.

Pricing table

Your consumer rights in Nigeria

Statutory protections

Nigerian consumer protection law (including the Federal Competition and Consumer Protection Commission framework) provides rights around unfair terms, misleading practices, and reasonable remedies.

Carbonmade’s “payments final” clause may conflict with Nigerian statutory consumer protections in some cases.

How to assert rights

• Document communications, receipts, and billing evidence before contacting the provider.
• Contact Carbonmade support first; escalate to the FCCPC or local consumer protection authorities if the issue is unresolved.
• Consider disputing unauthorized charges with your payment provider or card issuer as an additional remedy.

Customer experiences

Positive feedback

• Many users find Carbonmade user-friendly with clean, professional templates and helpful support. Source: Trustburn.
• Reviewers praise the platform for being an excellent showcase for portfolios and for smooth design experiences. Source: Trustburn.

Negative feedback

• Some users report repeated charges after cancelling and problems contacting support. Source: Trustpilot.
• There are reports of difficulty downloading content and losing access or having work deleted during trials. Source: Trustpilot.

Documentation checklist

Prepare these items before contacting support

• Account email address and username associated with Carbonmade.
• Subscription receipts, invoice numbers, and transaction IDs from your card or payment provider.
• Screenshots of billing entries, renewal dates, and the account Plan page showing status.
• Exported backup of your portfolio content (download images, copy text) before closing your account.

Extra evidence for disputes

• Copies of any correspondence with Carbonmade support and dates of contact.
• Bank statements highlighting the charge(s) you are disputing.
• Notes of attempts to cancel and screenshots of confirmation where available.

Common mistakes

Timing errors

Many users miss the cut-off and forget to cancel before the renewal date, resulting in an unexpected charge.

Always note your next billing date and cancel at least a day before to avoid automatic renewal.

Assuming refunds are automatic

Expecting an automatic or statutory refund can lead to frustration; Carbonmade’s terms state payments are final unless the company decides otherwise.

If you need a refund, prepare documentation and contact support promptly rather than assuming it will be granted.

Comparative recap

Quick feature comparison

After cancelling

Next steps

Export and locally save all portfolio content before you close the account to avoid permanent loss.

Check your payment method to confirm that no further renewals occur after cancellation.

Helpful links and support

• Carbonmade - Closing Your Account
• Carbonmade - Terms of Service
• If you cannot resolve billing via the above, contact your card issuer or the store where you purchased the subscription (Apple/Google).

Address

Corporate address

Element6, LLC PMB 45562 113 Cherry St. Seattle, Washington 98104-2205 United States

Notes on contacting from Nigeria

No Nigeria-specific postal address for Carbonmade was found in public materials; use the corporate address above or the online support channels for requests.

When escalating locally, include all documentation and consider contacting the Federal Competition and Consumer Protection Commission (FCCPC) for guidance.