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cancellation Coohom: Easy Method
What is Coohom
Overview
Coohom is a cloud-based SaaS platform for 3D visualization and interior design that helps designers and real-estate professionals create high-quality renders, panoramas, and videos.
The service offers real-time editing, model libraries, BIM features, and tiered subscription plans for different professional needs.
Who uses it
Typical users include interior designers, architects, furniture retailers, and real-estate marketers who need fast, photorealistic visualisation capabilities.
Coohom is offered globally and supports online billing; the website is the primary control point for account and subscription management.
How to cancel Coohom
Cancel via the Web (recommended)
- Log into your Coohom account at https://www.coohom.com/.
- Click the Profile icon → My Subscription → Billing Info → Cancel Subscription.
- Follow the on‑screen prompts and confirm the cancellation to stop future renewals.
App store and other methods
- There is no specific Coohom guidance for App Store or Google Play cancellations; Coohom’s phone app is being phased out, so app-store actions may not apply.
- If you cannot cancel on the web, contact Coohom support via the official website for assistance and retain screenshots of your requests.
What happens when you cancel
Access and billing
Cancelling stops future automatic renewals immediately after confirmation.
Your account access continues until the end of the current billing period; any charges already processed are normally retained by the company.
Data, projects and account state
Your projects and account typically remain accessible until the subscription period expires, subject to Coohom’s data retention policies.
Export or back up important files and assets before the end of your paid period to avoid unexpected loss of access.
Will I get a refund?
Official refund policy
Coohom’s published policy is a no‑refund policy for paid memberships (auto‑renewal or one‑time payments).
Access is allowed until the billing period ends; refunds are not provided except in rare cases at the company’s sole discretion.
Exceptions and dispute options
- If you believe a billing error occurred (overcharge or duplicate charge), contact Coohom support and your payment provider promptly.
- In limited cases of major service failure, Coohom may issue refunds or credits, but such remedies are not guaranteed.
Coohom plans and pricing
Pricing snapshot (approximate AED)
The official Coohom site lists USD prices; the AED amounts below are approximations based on current USD→AED conversion and are not fixed by Coohom.
| Plan | Price (approx. AED) | Period | Key features |
|---|---|---|---|
| Pro Monthly | ≈ AED 106.43 | Monthly | Unlimited SD - 8K renderings, 6×12K renderings/month, 20 video renderings/month, model access, watermark control, BIM features |
| Pro Six Months | ≈ AED 583.53 | 6 Months | Same Pro features over six months |
| Pro Yearly | ≈ AED 1,097 | Annual | Unlimited SD - 8K, monthly 12K/8K/16K/32K allowances, 20 video renders/month, all Pro features |
| Elite Yearly | ≈ AED 2,566 | Annual | Fast 1‑minute renders, unlimited 5K, large annual 12K - 32K quotas, 1,300 video renders/year, advanced studio and team features |
Billing currency and notes
Coohom accepts payments via Stripe and lists prices in USD on the official site.
If you are billed in AED, the exact amount may vary by bank exchange rates and Stripe conversion; verify the invoice before disputing charges.
Your consumer rights in United Arab Emirates
Local consumer protection basics
UAE consumers are protected by local consumer protection laws, including Federal Law No. 24 of 2006, which covers unfair commercial practices and defects in service.
These laws can provide remedies for misleading billing, defective services, or unfair contract terms under UAE jurisdiction.
Jurisdiction and enforceability
Coohom’s terms often place jurisdiction in California and assert a no‑refund policy, which may conflict with UAE law when the consumer is in the UAE.
If you believe local consumer law applies, you can raise the issue with Coohom and, if necessary, with UAE consumer protection authorities or courts for interpretation and enforcement.
Customer experiences
Positive feedback
Many users praise Coohom for ease of use, fast rendering, professional results, and strong cloud performance on review platforms like Capterra and GetApp.
Users often highlight time savings and high-quality visual output as main benefits.
Negative feedback
Negative reports commonly concern automatic renewals, refusal of refunds, billing problems (e.g., being charged after cancelling), and delayed customer support.
Some users also report feature removals or limited customisation during active subscriptions.
Documentation checklist
Essential documents to gather
- Account email and username used for Coohom login.
- Order confirmation, invoice or receipt showing transaction ID and date.
- Screenshot(s) of the subscription page showing plan and billing cycle.
- Screenshot of cancellation confirmation (web page or confirmation message).
Supporting evidence for disputes
- Copies of e‑mail exchanges or support tickets with Coohom.
- Bank or card statements showing the disputed charge(s).
- Any screenshots showing attempted cancellation prior to a renewal charge.
Common mistakes
Assuming app-store cancellation always works
Many users assume uninstalling or cancelling via an app store will stop Coohom billing, but Coohom’s guidance points to web cancellation as the authoritative method.
Always check your Coohom account subscription page and get a confirmation after cancelling.
Waiting until after renewal
Delaying cancellation until after the renewal date often results in a charge for the next period and no guaranteed refund under Coohom’s policy.
Cancel at least one business day before renewal and save confirmation screenshots to reduce disputes.
Comparative recap
Quick comparison
| Aspect | Coohom | Practical tip for UAE users |
|---|---|---|
| Primary cancellation method | Web: Profile → My Subscription → Billing Info → Cancel | Cancel on the website and save confirmation screenshots |
| Refund policy | No‑refund policy; rare, discretionary exceptions only | Expect no automatic refunds; prepare documentation if disputing |
| Access post‑cancellation | Access continues until billing period end | Export files before period ends to avoid loss |
| Pricing visibility | Listed in USD; AED shown here are approximate | Check invoice currency and bank conversion rates |
After cancelling
Confirm and keep records
After you cancel, keep the cancellation confirmation and any case or ticket numbers from Coohom support.
Monitor your card or bank statements for up to one billing cycle to ensure no unexpected renewals appear.
If you have issues
If charges continue after cancellation, contact Coohom via https://www.coohom.com/ and provide your documentation.
If the issue is unresolved, consider contacting your payment provider or filing a complaint with UAE consumer protection authorities with supporting evidence.
Address
Company address
Coohom (official corporate contact): 28‑07 Jackson Avenue Suite 16‑128 New York, NY 11101, US.
Official website
For account management and support use the official site: https://www.coohom.com/.
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Written by Salem Al Awar
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.