Cancellation Coohom: Easy Method

What is Coohom

Coohom is a subscription design platform, not just a simple app

Coohom is a SaaS platform for interior design and 3D visualisation. People use it to build floor plans, furnish rooms, generate renders, and prepare client-ready design presentations. In Malaysia, it is marketed locally through Coohom Malaysia Sdn Bhd at Menara UOA Bangsar, Kuala Lumpur, but subscription cancellation is mainly handled online through your account, not at the office.

Its business model is subscription-based, with recurring monthly or yearly billing and auto-renewal built into the service. The user agreement says subscriptions renew automatically unless you cancel before the next billing date, and users authorise Coohom to charge the saved payment method for the next term "unless otherwise specified" (open.coohom.com).

Main paid features people usually subscribe for

The paid tiers focus on rendering volume, image quality, video rendering, and access to more professional design assets. The Pro Monthly plan at RM49.50 includes unlimited 8K renderings, 20 video renderings per month, branded model library access, and downloadable bill of materials (coohom.com).

The Elite plan at RM285.00 monthly targets heavier users who need more output, including unlimited 8K image perspectives, annual 12K image perspective quotas, and some 16K image perspective capacity. For agencies or bigger teams, Coohom also offers an Enterprise tier with custom pricing rather than a published standard fee (coohom.com).

How Coohom behaves in Malaysia

For Malaysian users, the key practical point is pricing is already shown in RM, which makes billing easier to track. Based on the published pricing page, Pro Monthly is RM49.50, Pro Yearly is RM495.00, and Elite is RM285.00 monthly, though promotions and regional adjustments can change these figures (coohom.com).

Many readers come here frustrated because cancellation steps can feel buried, and some worry they will be charged again after they click cancel. That concern is fair lah. Coohom does provide a direct account cancellation path, but you should save proof carefully because user reviews show disputes often happen around renewals and refund refusals.

How to cancel Coohom without getting charged again

Checks to do before you press cancel

If you are annoyed or panicking because renewal is near, slow down for two minutes and gather evidence first. Check your current billing date, confirm whether you subscribed directly on the website or through App Store or Google Play, and take a screenshot of your active plan page showing the plan name and renewal date.

This matters because Coohom says cancellation takes effect at the end of the current billing cycle, not immediately, and refunds are generally not given once a paid period starts (coohom.com). If you have saved projects, exports, or client files in the account, download what you need before cancelling because the user agreement says Coohom may delete materials or data linked to your account after termination (open.coohom.com).

• Screenshot the subscription page and billing page
• Note the next renewal date in your calendar
• Save invoices, card statements, and transaction IDs
• Export important renders, plans, and files

Exact cancellation path on the website account

If you subscribed directly through Coohom on the web, the official click path is clear once you are in the right menu. Log in to your Coohom account, click the Profile icon at the top right, open My subscription, then go to Billing Info, and click Cancel Subscription. A confirmation window will appear, and you need to click Cancel Subscription again to finish the request (coohom.com).

This is the main method for direct subscriptions, and it is the fastest one if the interface works properly. If the page does not load or the button seems missing, try desktop browser access instead of mobile browser, refresh once, then take screenshots showing the failure. The official help page is here: Coohom cancellation help.

How to cancel through App Store or Google Play

If you bought the subscription inside an iPhone or iPad app, cancellation must be done through Apple, not through Coohom billing settings. Open the App Store, tap your profile icon at the top right, choose Subscriptions, select Coohom, and tap Cancel Subscription (coohom.com).

If you subscribed through Android billing, open Google Play Store, tap the menu icon, choose Subscriptions, select Coohom, and tap Cancel Subscription (coohom.com). This is a common mistake in Malaysia: people try to cancel on the website even though the actual billing sits with Apple or Google, then they get renewed and feel kena already.

Email, phone, and postal option if the interface fails

Coohom support can be reached at [email protected]. The listed phone number is 1234567890, there is no live chat available, and support hours are not specified in the published help material (coohom.com). If you email them, put your account email, plan name, amount charged, transaction date, and a screenshot of the subscription page in the first message so you do not waste one more reply cycle.

You can also send a written notice to the local office if you want an extra paper trail. Traditional registered mail is one option, and some consumers now use digital registered letter services such as Postclic because they generate timestamped proof of sending, receipt, and opening. Use this only as a backup record, not as a substitute for cancelling inside the correct billing channel.

Local cancellation address in Malaysia

If you want to send a formal written notice or supporting documents, use this address:

• A-12-3A, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia

Do not rely on a postal letter alone if renewal is close. For a subscription due tomorrow, the faster route is the account page, App Store, or Google Play, then follow with email and screenshots as proof.

After you cancel, here is what changes on your account

You usually keep access until the end of the paid cycle

Coohom states that when you cancel, you do not lose access on the spot. Your subscription continues until the end of the current billing cycle, and no pro-rated credit is given for unused days after cancellation (coohom.com).

So if your monthly renewal is on 28 August and you cancel on 10 August, you should still be able to use paid features until 28 August. The smart move is to take a screenshot right after cancellation and another one a day before expiry so you can prove the account status if something goes wrong.

If you do nothing, auto-renewal keeps running

The subscription agreement says Coohom uses automatic renewal, and the next fee can be charged to your saved payment method on the next billing date unless you cancel in time (open.coohom.com). There is no minimum commitment period stated, so you can cancel anytime, but the stop only applies from the next cycle onward.

This is why people get caught. Some users expected a reminder email or invoice before renewal, but review complaints suggest that did not always happen from the customer point of view. Treat your own calendar reminder as the real protection, not a hoped-for notice.

Your saved projects and data may not stay forever

Coohom's user agreement says that upon termination, it may delete materials or other data associated with your account at its option (open.coohom.com). That wording is broad, so do not assume your renders, plans, or uploaded assets will sit there safely forever after cancellation.

Before your plan ends, export project files, image renders, and any bill of materials you still need. If you work with clients, save copies outside Coohom on your own drive. This is one of the easiest things to forget when rushing to stop a renewal.

Coohom refund policy and when a refund may still be possible

The default rule is no refund after the paid period starts

Coohom's published refund policy is strict. It says there is a no-refund policy for paid memberships, including auto-renewal subscriptions and one-time plans, and once the subscription plan starts, cancelling does not entitle the user to a refund (coohom.com).

That also means no pro-rated refund for unused time. If you cancel halfway through a month or halfway through a year, access continues until the end of that billing cycle, but the money for the unused period is generally not returned (coohom.com).

Refund exceptions for major failure or suspicious charges

There are limited exceptions. Coohom says refunds may be allowed if a major failure is proven, while minor failures may be handled by replacement or repair instead (coohom.com). For severe platform failures or unauthorised fraudulent charges, users are told to contact support within 7 days of the incident for billing review or credit restoration (coohom.com).

In real life, success rates for ordinary change-of-mind refunds look low. The review pattern is harsh, with several users saying they contacted support immediately after renewal and still got refused under the no-refund policy. If your case is simple forgetfulness, expect a hard no more often than not.

How to request a refund properly

Use email to [email protected] and send one complete request rather than five short messages. Include your account email, transaction date, amount in RM, payment method, screenshot of the charge, and the reason you believe the charge was unauthorised or linked to a serious service failure.

If you subscribed via App Store or Google Play, request cancellation there and handle the refund request through that same payment channel where applicable. Apple and Google each have their own dispute path, and website support may not be able to reverse a store-billed payment directly.

Malaysia chargeback route if the charge looks wrong

If Coohom ignores you or rejects a clearly unauthorised recurring charge, Malaysian cardholders usually call this a chargeback or disputing an unauthorised card transaction with the issuing bank. The typical bank and card-network timeframe is around 60 to 120 days from the transaction date or from when you discovered the problem, under complaint-handling rules linked to the Financial Services Act 2013, Islamic Financial Services Act 2013, and Bank Negara Malaysia oversight.

Use chargeback as a last resort when you have clear proof such as a cancellation screenshot dated before renewal, no valid authorisation, or a duplicate charge. Send the bank your screenshots, the support emails, your statement line, and the date the cancellation was made. If the charge came through Apple or Google, also keep the store subscription screen as evidence.

Subscription terms that matter before you forget the next renewal

Auto-renewal and commitment length

The subscription terms say Coohom offers automatic renewal and can charge the applicable fee from your payment account on the next billing date unless you cancel beforehand (open.coohom.com). That is the practical clause that matters most for Malaysian users who only use the tool occasionally.

The same source does not specify a minimum commitment duration. In plain language, you are not locked into a long contract by default, but you still need to stop the renewal yourself before the next billing date if you do not want the next charge.

Free trial details are not clearly spelled out in the terms

The available terms do not provide specific details about free trials, so there is no strong published explanation of how a trial converts or exactly when reminder notices are sent, if any (open.coohom.com). That gap matters because some negative reviews mention being charged after a trial period ended.

If you are on any promotional access or test period, set your own reminder at least 3 days before the expected billing date. Senang story: if the terms do not spell the trial out properly, do not wait and assume support will be flexible later.

Data retention and dispute information are limited

The user agreement says Coohom may delete account materials after termination, but it does not clearly explain a fixed retention timeline (open.coohom.com). So if you need project history for client work or tax records, save everything before your plan lapses.

The published terms also do not clearly identify the governing law or a detailed dispute-resolution path. For a Malaysian consumer, that means your practical escalation path is usually Coohom support first, then your bank for payment disputes, and local bodies such as KPDN or TTPM if the matter turns into an unresolved consumer complaint.

Coohom plans and pricing in Malaysia

Current published subscription prices

Which plan costs the most and where the savings are

Among the published recurring prices, Elite at RM285.00 monthly is the most expensive standard plan, while Pro Monthly at RM49.50 is the lowest recurring entry point (coohom.com). Pro Yearly costs RM495.00 for 12 months, which works out to RM41.25 per month.

That means Pro Yearly saves RM99.00 a year compared with paying RM49.50 every month for 12 months, which totals RM594.00. The annual plan is about 16.7 percent cheaper than staying on monthly billing for a full year, but it also creates a bigger one-shot renewal risk if you forget to cancel.

Billing notes that matter before you upgrade

No separate cancellation fee was found in the subscription terms, and no early termination fee is specified either. The real financial catch is the no-refund rule once the billing period has started, especially painful on annual renewal because RM495.00 is not a small amount for casual users.

Prices are subject to change and can move with promotions or regional adjustments (coohom.com). If you are only using the software for one project, monthly can be safer even if it costs more over time, because one missed yearly renewal hurts much more.

What Malaysian consumer rights can help if the cancellation goes badly

Laws and agencies relevant to a Coohom dispute in Malaysia

In Malaysia, subscription issues are generally assessed under the Consumer Protection Act 1999, especially when the complaint involves unfair charges, misleading billing, or prepaid services that were not delivered properly. The CPA does not create a universal cooling-off period for every online subscription, so Coohom users should not assume an automatic 14-day cancellation right like in some other places.

If the sale falls under direct sales categories, the Direct Sales and Anti-Pyramid Scheme Act 1993 gives a 10 working day cooling-off period for qualifying direct sale contracts. For a normal online SaaS purchase such as Coohom, that may not apply, so the actual billing channel and sales method matter a lot.

How this fits with Coohom's own terms

Coohom's terms do not specify a cooling-off period or a clear withdrawal right, and the refund policy says paid memberships are generally non-refundable once the plan starts (coohom.com). That company rule does not automatically override Malaysian consumer protection where there is a proven unauthorised charge, serious service failure, or misleading practice.

If you prepaid for future service and there is a substantial failure, Malaysian consumer law can still be relevant even if the company says no refund. In plain language, if the platform took money for a service that was seriously broken or charged without proper authorisation, you still have room to complain.

Where to complain: KPDN and TTPM

If support does not respond or keeps giving template replies, file a complaint with the Ministry of Domestic Trade and Cost of Living, known as KPDN. For monetary claims by consumers, the Tribunal for Consumer Claims Malaysia, known as TTPM, can also be relevant if you are seeking a refund or compensation over a consumer transaction.

Prepare a short timeline with dates, screenshots, invoices, renewal amount, and the exact cancellation attempt. If your issue is also about payment card handling, contact your bank at the same time because KPDN or TTPM will not stop a card cycle as fast as your issuer can.

Useful authority contacts

For practical help, start with KPDN's public portal and complaint channels, then check TTPM filing guidance if your loss is monetary and unresolved. MCMC is mentioned in the research block as a relevant authority in the communications context, but for a subscription billing dispute, KPDN and TTPM are usually the more consumer-facing names Malaysians recognise first.

• KPDN official website
• TTPM official website
• Bank Negara Malaysia official website

What users are saying about cancellation and support

Overall verdict from the available reviews

The available review sample is rough: 0 positive and 5 negative out of 5 unique reviews. Based on that small but consistent pattern, Coohom cancellation looks manageable in theory through the account menu, but difficult in practice when a renewal dispute or refund request starts.

The recurring themes are auto-renewal frustration, refund refusals, weak support responses, and some confusion around where the cancellation controls are. Malaysian readers will recognise this type of headache straight away: can cancel, but can or not get proper support after that is another question.

Direct review excerpts

• "They automatically renewed my account without notification, and there was no invoice or correspondence about the renewal. They refused to issue a refund despite contacting me the same minute I received a bank notification that they withdrew money from my credit card." (TrustPilot)
• "I subscribed to Coohom’s Elite plan and accidentally forgot to cancel before the renewal. As soon as I was charged, I reached out to request a refund... Their support response was very cold and strictly pointed me to their no-refund policy." (TrustPilot)
• "Really bad customer service! After the 7 days trial they will automatically charge you without any notification... they rejected the request and give a bad attitude!" (TrustPilot)
• "A lot of bugs... I couldn't even unsubscribe from their mailing list... Same with managing subscription. I finally found it but again, it was easier to block the payment." (Product Hunt)
• "I reached out multiple times with a simple issue and received little to no assistance, only vague or dismissive responses." (Product Hunt)

Balanced take after the complaints

Only negative reviews were provided in the source set, so that needs to be said plainly. To keep this balanced, the positive side is that Coohom does publish an official cancellation path, offers RM pricing for Malaysia, and does not appear to hide a separate cancellation fee in the subscription terms.

The main weakness is not the existence of a cancellation button. The weakness is what happens around renewals, refund requests, and support responsiveness once money has already been taken.

Documents to collect before and after cancellation

What to save before cancelling

Before you cancel, save evidence that shows your plan and timing. The most useful items are a screenshot of My subscription, a screenshot of Billing Info, the renewal date, and copies of your latest invoice or bank statement line.

If you have client work inside Coohom, export image renders, floor plans, bills of materials, and any shared presentation links you may need later. Coohom may delete account materials after termination according to its user agreement (open.coohom.com).

What to keep for a refund or dispute

• Transaction ID or invoice number
• Charge date and exact amount
• Card statement screenshot
• Cancellation confirmation screenshot
• Email thread with support
• App Store or Google Play screen

What to keep after cancellation is done

After pressing cancel, save the final confirmation page immediately. If an email confirmation arrives, archive it and forward it to yourself or store it in cloud storage so you can still access it if your mailbox filter acts up.

Then check your bank statement on the next billing date and again 3 to 5 days later. That follow-up catches delayed posting or recurring card charges while the evidence is still fresh.

Common cancellation mistakes that cause extra charges

Using the wrong cancellation channel

A classic mistake is cancelling on the Coohom website even though the payment was set up through App Store or Google Play. In that scenario, the website action may not stop the store billing, and the renewal can still go through.

Solution: trace the original purchase source before doing anything. If Apple or Google sent the receipt, cancel there, not only on the website.

Waiting until the renewal day

Some users only act after seeing the bank notification, especially for yearly charges like RM495.00 on Pro Yearly or RM285.00 on Elite. By that point, Coohom's no-refund policy usually becomes the main obstacle.

Solution: cancel at least 3 days before billing if possible. This gives you time to deal with login problems, missing buttons, or support delays.

Expecting a pro-rated refund for unused days

Many people assume stopping the subscription halfway through the month means they will get half the money back. Coohom's refund policy says no refunds or pro-rated credits are granted for unused periods after cancellation (coohom.com).

Solution: cancel to stop the next renewal, but plan on using the remaining paid period fully. Download files and finish exports before the cycle ends so you still get value from the money already paid.

Not saving proof after clicking cancel

When the cancellation menu finally appears, people often click through quickly and close the tab. Later, if there is another charge, they have no screenshot, no timestamp, and no strong evidence for support or the bank.

Solution: save screenshots before and after the final confirmation window. Also note the exact date and local time in Malaysia when the cancellation was completed.

Ignoring poor support response times

Research notes show some users struggled with customer support responsiveness. If you wait a week for an answer while your bank dispute window keeps running, the problem gets harder.

Solution: email support once with full evidence, then escalate fast if there is no meaningful response. For billing disputes, contact your bank promptly and consider KPDN or TTPM if the matter remains unresolved.

Cancellation methods compared for Coohom users in Malaysia

Comparison table

Key takeaway from the comparison

The account dashboard is the fastest option for direct subscriptions, while App Store and Google Play are necessary when those stores handle the billing. Registered mail is slower but useful when you need an additional dated record for a dispute file.

No method has a stated cancellation fee in the subscription terms. The real deadline is the next billing date, so choose the channel that matches your original purchase path and complete it early.

What to do after you cancel so the problem does not come back

Immediate follow-up steps

Right after cancellation, confirm the plan status, save the proof, and put one reminder in your calendar for the original renewal day. This sounds basic, but it is the easiest way to catch a failed cancellation before weeks pass.

If your plan is due to expire on a specific date, log in again on that date and one day after. Check whether premium features such as higher render limits or downloads are still marked active or already ended.

Watch your bank statement and use chargeback if needed

Monitor the statement on the expected billing day and for at least one full card cycle after that. If a new charge appears after a valid cancellation, contact your card issuer quickly and ask to dispute the recurring or unauthorised transaction through a chargeback process.

In Malaysia, banks usually apply card-network timelines of about 60 to 120 days from the transaction or discovery date. Keep your cancellation screenshots, support emails, and statement entries ready because the bank will ask for proof.

Alternatives if you still need a design tool

If you are leaving because the value no longer fits the price, there are lighter options. Sweet Home 3D is free and useful for basic floor plans, Planner 5D offers a freemium route for home design, and SketchUp has free and paid versions for broader 3D modelling needs.

RoomSketcher and Homestyler are also worth looking at if you mainly need layout visualisation rather than heavy rendering output. For many occasional users, moving to a free or freemium tool is the cleanest way to avoid another auto-renewal headache.

Useful links

• Official Coohom cancellation help
• Official Coohom refund policy
• Official Coohom pricing page
• Official Coohom user agreement
• KPDN official website
• TTPM official website

Coohom address and when to use it

Physical address in Malaysia

If you need to send a formal notice, complaint copy, or supporting documents, use this local address:

• A-12-3A, Menara UOA Bangsar, No. 5 Jalan Bangsar Utama 1, 59000 Kuala Lumpur, Malaysia

This address is useful for documentation, especially if you are building a file for KPDN, TTPM, or your bank. It is not the main operational route for stopping a live subscription renewal.

Best use of the address in a real cancellation case

Use the address only as a supporting channel after you have already cancelled through the correct billing method. For example, if your renewal is due today, cancel in the account or app store first, email support immediately after, and only then consider sending a written notice if the dispute escalates.

That sequence gives you the best mix of speed and proof. For most Malaysian users, the actual cancellation is online, while the physical address is there to strengthen your paper trail if things turn messy.