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Cancellation Loom: Easy Method
What is Loom
Overview
Loom is a cloud-based video messaging tool that helps users record and share short videos for communication and collaboration.
It is commonly used by teams and individuals to explain ideas, give feedback, or walk through workflows asynchronously.
Key features
Loom offers screen, camera, and audio recording with cloud hosting and sharing links for recorded videos.
Plans vary by feature set and are managed through Loom's web platform or third-party stores (App Store, Google Play, Atlassian).
How to cancel Loom
Cancel on Loom (web) platform
- Sign in to your Loom account and open Workspace Settings.
- Go to Plan & Billing > Manage Subscription > Downgrade to Starter.
- Confirm the downgrade; cancellation takes effect at the end of your billing period and you retain access until then.
- Official reference: Loom cancel/downgrade guide.
Cancel via Atlassian or app stores
- If your Loom subscription is billed through Atlassian, cancel at admin.atlassian.com/billing using similar Manage Subscription / Downgrade steps.
- If purchased through the Apple App Store or Google Play, cancel via the respective store - deleting the Loom app or using the Loom website does not cancel store subscriptions.
- See Loom's store policy: Loom terms of service.
What happens when you cancel
Access after cancellation
When you cancel a paid Loom plan via the web or Atlassian, access to paid features remains until the end of your current billing period.
You will not lose recorded content immediately; content access is retained through the paid period unless otherwise stated in account notices.
Renewals and billing
Automatic renewal stops at the end of the billing cycle after cancellation; you are not billed for subsequent cycles.
If you subscribed via a third-party store, renewals and cancellations follow that store's billing rules.
Will I get a refund?
Standard refund policy
Loom does not provide prorated refunds for mid-cycle cancellations - if you cancel, you keep access until the period ends but receive no partial refund.
Official note on billing: Atlassian/Loom billing policy confirms no prorated refunds for standard cancellations.
Exceptions and refund requests
- Refund requests are considered case-by-case; Loom will not refund charges older than 90 days.
- Limited refunds may be available in exceptional circumstances (for example, material breach), per Atlassian terms.
- Support/refund reference: Requesting a refund and Atlassian Loom terms.
Loom plans and pricing
Plans overview
Official plan names commonly include Starter, Business, and Enterprise, with features scaled by tier.
Exact pricing can vary by region, seat count, billing frequency, and purchase channel.
Contact for accurate pricing
| Plan | Price | Notes |
|---|---|---|
| Starter | Contact for pricing | Free tier may be available; verify on Loom site. |
| Business | Contact for pricing | Paid team plan; billing depends on seats and billing period. |
| Enterprise | Contact for pricing | Custom pricing and contracts for large organisations. |
Your consumer rights in United Arab Emirates
Cooling-off period (UAE law)
Under UAE Consumer Protection Law (Federal Decree-Law No. 15 of 2020) consumers generally have a 14-day withdrawal (cooling-off) right for online purchases unless the digital service is fully delivered and used.
This right may apply to digital subscriptions depending on whether the service is considered fully delivered at purchase.
How this relates to Loom
- Loom's published policies do not provide an automatic 14-day refund or cooling-off guarantee for UAE consumers - this may conflict with UAE statutory protections in some cases.
- If Loom refuses a statutory right, UAE consumers can escalate to the UAE Consumer Protection authorities for enforcement.
- Official UAE consumer information: UAE government - Consumer Protection.
Customer experiences
Positive feedback
Some users report Loom is a useful tool that works well for quick video messaging and team communication when it functions as expected.
Users who had smooth experiences praised its ease of recording and sharing short videos.
Common complaints
- Reports of being charged after cancellation and difficulty obtaining refunds.
- Technical issues: videos failing to load, microphone or desktop app instability, and sign-in/sync problems.
- Customer support concerns: reliance on automated responses and limited human support reported by some users.
Documentation checklist
Before you cancel
- Copy or export any recordings you need to keep locally.
- Note your current billing period end date and payment method.
When you request cancellation or a refund
- Record the account email, workspace name, and subscription source (Loom web, Atlassian, App Store, Google Play).
- Save confirmation emails, receipts, and any communication with support (screenshots recommended).
- For Atlassian-billed subscriptions, keep admin.atlassian.com billing screenshots showing cancellation steps.
Common mistakes
Assuming deleting the app cancels subscription
Removing the Loom app from your device does not stop billing if you subscribed through the App Store, Google Play, or a web-managed plan.
Always cancel through the store or Loom account settings as applicable.
Expecting automatic prorated refunds
Many users expect a partial refund when cancelling mid-cycle; Loom's standard policy does not offer prorated refunds.
If you rely on receiving a partial refund, verify terms before purchase and be prepared to escalate if you believe local consumer law applies.
Comparative recap
Cancellation and refund comparison
| Aspect | Loom (official policy) | Typical alternative (example) |
|---|---|---|
| How to cancel | Cancel via Workspace Settings > Plan & Billing, or via Atlassian/store where purchased. | Many SaaS competitors also require account or store cancellation; methods vary by vendor. |
| Refunds | No prorated refunds; case-by-case requests; no refunds older than 90 days. | Some competitors offer prorated refunds or trial periods - policies differ widely. |
| Store subscriptions | App Store/Google Play subscriptions must be cancelled in those stores. | Standard practice across many apps; check store billing rules. |
Takeaway
Loom's cancellation is straightforward via account settings, but refund support is limited compared with some services that offer prorated refunds.
If you are in the UAE, cross-check Loom's policy with local consumer protections before purchasing a paid plan.
After cancelling
Immediate steps
- Download any videos you need before the end of your billing period.
- Confirm cancellation by saving the confirmation screen or email from Loom or the billing platform.
If you need help or want to escalate
- Loom cancellation/downgrade help: How to downgrade/cancel.
- Refund inquiries: Requesting a refund.
- Atlassian billing policy for Loom: Atlassian Loom billing policy.
- UAE consumer information and escalation: UAE Consumer Protection.
Address
Head office
140 2nd Street, 3rd Floor, San Francisco, California 94105, United States
Notes
Loom is primarily managed online and does not provide a postal cancellation method; use the account settings or the billing platform that charged you.
For official policies, consult the Loom terms and support articles linked above.
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Written by Hessa Al Mansoori
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.