Cancellation Loom: Easy Method

What is Loom

Loom as a video messaging subscription

Loom is a cloud-based video messaging platform that lets you record your screen, camera, or both, then share the video through a link. The service is widely used by remote teams, sales staff, teachers, and support teams because it removes the need for long email threads. Loom, Inc. is headquartered at 140 2nd Street, 3rd Floor, San Francisco, California 94105, United States.

The service runs on a freemium model. You can stay on the Starter plan at ₱0.00 per month, or upgrade to paid tiers such as Business at ₱1,080.00 monthly and Business + AI at ₱1,296.00 monthly. Loom also offers a 14 day free trial for Business + AI, and according to Loom’s support article, that trial automatically downgrades to Starter if you do not continue, with no charge applied (support.loom.com).

What people actually pay for

The paid value is not basic recording. It is the removal of limits. On Starter, you get 25 videos and a 5 minute screen recording limit. On Business, Loom gives you unlimited videos, unlimited recording time, basic waveform editing, branding removal, and video upload and download options. Business + AI adds automated features such as auto-video enhancement, advanced editing, video-to-text automation, video variables, and automated meeting recap tools.

For many users in the Philippines, the real question is whether those upgrades save enough time to justify ₱1,080.00 or ₱1,296.00 every month. If you only send short walkthroughs a few times a week, Starter is often enough. If your team records demos, onboarding clips, and async updates daily, the unlimited recording cap is the feature that usually triggers a paid plan.

Availability in the Philippines

Loom is available in the Philippines through the web and mobile apps. Support details publicly listed by Loom include chat inside the account through the help icon and email support at [email protected]. Loom does not list a support phone number, and support hours are not specified in the available help pages.

Heads up if you are in the Philippines. Prices often appear in foreign currency on Loom’s pricing page, but the figures used in this guide are localized estimates in PHP based on current exchange rates. Local payment tools such as GCash or Maya are not listed by Loom as standard direct billing methods in the verified sources, so many users will be paying through card billing or through App Store or Google Play if they subscribed on mobile.

How to cancel Loom without getting billed again

Checks to do before you click cancel

Many Loom users get annoyed when the process feels too simple at first, then a renewal still appears because the billing date was missed by a few hours. The safest move is to check your next billing date before doing anything else. Open your workspace billing area, take a screenshot of your current plan, and note the renewal date in your calendar at least 3 days early.

You should also download or organize any videos you cannot risk losing access to in your normal workflow. Loom says your videos remain accessible after downgrade, but Starter has a 25 video limit and a 5 minute recording limit. If your account already has more than 25 videos, you can still access them, yet you will not be able to create new recordings until you delete enough videos or upgrade again (support.loom.com).

• Take a screenshot of Plan & Billing showing your active subscription
• Note the renewal date and time zone shown in your account
• Save exportable videos that you may need offline
• Check whether you subscribed on web, App Store, or Google Play

Cancel through the Loom website

If you subscribed directly on the web, this is the cleanest path. In your Loom account, go to Workspace Settings from the left sidebar. Open the Plan & Billing tab. Under your account, click Manage Subscription. Then choose Downgrade to Starter, select your reason, and complete the cancellation flow (support.loom.com).

The key detail is that Loom frames cancellation as a downgrade to Starter. That means your paid plan does not usually stop right away. It remains active until the next renewal date, then renewals stop. When you finish the flow, look for a confirmation screen and save it immediately. If no confirmation email arrives within a short time, go back to Plan & Billing and confirm that your plan now shows a downgrade scheduled for the next cycle.

You can also use Loom’s official help article while doing the steps: Loom downgrade and cancellation help.

Cancel on iPhone or iPad through App Store

If your Loom subscription was started through Apple billing, canceling inside the Loom account should route you to the store-managed subscription path. Loom’s mobile support instructions say to open the Loom app on iOS, tap the gear icon at the top right, go to Account Settings, select Manage Subscription, then choose Cancel Subscription and finish the on-screen steps (support.loom.com).

The usual mistake here is assuming that deleting the app ends the subscription. It does not. Store billing stays active until you explicitly cancel. After canceling, take screenshots from both the Loom app path and the App Store subscription page if Apple shows the renewal as canceled. That extra proof helps if a charge shows up later on your card statement.

Cancel on Android through Google Play

For Android subscriptions billed by Google Play, Loom gives a similar in-app route. Open the Loom app, tap the gear icon in the top right corner, go to Account Settings, tap Manage Subscription, then select Cancel Subscription and follow the on-screen prompts (support.loom.com).

Take note of the billing owner. If Google Play is charging you, Loom support may not be able to reverse the renewal directly inside their own billing tools. You will need Google Play evidence if there is a dispute later. Save the cancellation screen, the Google transaction email, and the date you canceled.

Email, chat, and written requests

Loom lists [email protected] for email and in-account chat through the help icon in the lower right area of your Loom account. There is no public support phone number in the verified data. If your issue is a billing error, Loom’s refund page specifically tells users to contact support and include the email connected to the account plus relevant billing details (support.loom.com).

If you want a written trail beyond chat, email is useful because it creates a timestamped record. A posted cancellation letter is also possible if you want formal proof. Loom’s mailing address is in the last section of this guide. Some people now use digital registered letter services such as Postclic because they generate certified proof of sending, receipt, and opening without going to the post office. For Loom, though, web cancellation is still faster than mail.

After you cancel, your plan does not end immediately

Access stays active until renewal day

This is where many users get confused and think canceling failed. Loom says cancellations take effect at the next renewal date, not on the day you click cancel. So if your Business plan renews on April 28 and you downgrade on April 10, you should keep Business access until April 28, then move to Starter after that date (support.loom.com).

No prorated credit is issued for the unused days in that billing period. In plain terms, if you cancel halfway through the month, you keep the paid features until the cycle ends, but you do not get part of the fee back. That policy is stated on Loom’s refund help page.

If you do nothing, auto-renewal continues

Loom subscriptions renew automatically at the end of each billing cycle. The only way to stop the next charge is to downgrade to Starter before the next renewal date. Loom’s support guidance is direct on this point: after downgrading, the subscription will not renew and you will not be charged upon renewal (support.loom.com).

There is no minimum commitment period specified in the available terms summary. That is good news for users in the Philippines because it means you can leave at any time. The catch is timing. If you miss the billing cutoff, the next cycle can still be charged.

Your videos and account data after downgrade

Downgrading does not delete your account. Loom says all videos and data remain accessible unless you permanently delete the account. After the downgrade to Starter, the account gets a 5 minute recording limit and a 25 video limit. If you already have more than 25 videos, you can still view them, but you cannot create new recordings until you reduce the count or upgrade again (support.loom.com).

That policy is useful if you want to stop paying but keep old internal training clips or links already shared with clients. Still, if any video is business critical, export it before the billing date. Support pages explain the limits, but not every workflow issue that may come from losing advanced editing or download rights on lower tiers.

Loom refund policy and refund reality

What Loom says about refunds

The truth is, Loom’s refund policy is stricter than many users expect. Loom says it does not provide refunds for charges made more than 90 days ago. It also says cancellations take effect on the next renewal date and that no prorated refunds are issued for unused time after cancellation (support.loom.com).

So if you cancel today, you usually keep access until the end of the cycle but receive no partial refund. Most disputes succeed only when there is a billing error, duplicate charge, or another clear problem. If your complaint is simply that you stopped using Loom mid-cycle, the published policy is not on your side.

Your rights in the Philippines on withdrawal and cancellation

For users in the Philippines, the Consumer Act of the Philippines, or Republic Act No. 7394, is the main consumer law handled by the Department of Trade and Industry or DTI. There is no universal statutory cooling-off period for all online subscriptions like Loom. The 7 working day cooling-off rule is more closely tied to door-to-door sales, not a blanket rule for all digital subscriptions.

That means Loom’s own terms matter a lot in practice. Loom does not specify a cooling-off period or withdrawal right in its published terms summary. If a charge appears unfair, misleading, or unauthorized, you can still complain to DTI under RA 7394. For payment disputes, your bank, card issuer, GCash, or Maya may also offer a chargeback route.

How to ask Loom for a refund

Loom’s support page says to contact support with as much detail as possible if you believe there has been a billing error. Include the email connected to the Loom account, the charge date, the amount charged, and any receipt or statement screenshot. Email [email protected] or use the account chat tool for faster escalation.

• Write the account email used for the subscription
• Add the charge date and exact amount
• Attach the card statement or store receipt
• Explain why the charge is wrong
• Include your cancellation screenshot if you already canceled

Chargeback through bank, GCash, Maya, or card issuer

If Loom support denies the refund and you believe the charge was unauthorized or continued after cancellation, a chargeback can be the fallback option in the Philippines. Under BSP complaint practice, cardholders often have up to 60 days from the statement date to dispute a transaction. That timeline is short, so do not wait through several billing cycles.

You can contact your card issuer, bank, GCash, or Maya and submit the cancellation confirmation plus the statement showing the charge. For consumer complaints about online subscriptions, DTI can also take the complaint under RA 7394. This path works best when you have screenshots proving the cancellation was completed before renewal.

Loom terms that affect your subscription

Auto-renewal, commitment, and free trial

Loom’s terms summary says subscriptions automatically renew at the end of each billing cycle. It also says users can disable auto-renewal by downgrading to the free Starter plan before the next renewal date. There is no minimum commitment duration specified, so you can cancel or downgrade at any time, with the change taking effect at the next renewal date (support.loom.com).

For the free trial, Loom states that Business + AI includes a 14 day trial with all features unlocked. If you do not continue, the account automatically downgrades to Starter and no charges are applied. That is one of the easier trial policies in this market because Loom says no action is needed to cancel the trial itself.

Data retention and missing legal details

Loom says that after downgrade, all videos and data remain accessible unless you permanently delete the account. The practical limit is creation, not viewing. If you have more than 25 videos after moving to Starter, old videos stay there, but new recordings are blocked until you delete enough content or upgrade again (support.loom.com).

The published terms summary does not specify governing law or a dispute resolution procedure. For users in the Philippines, that means local consumer protection channels like DTI become more relevant if support cannot solve a billing problem. It also means you should keep your own documentation because the contract details are not as detailed as some bigger SaaS platforms.

Loom plans and pricing in Philippine peso

Current monthly plans

Which plan costs most, and who is overpaying

The cheapest option is Starter at ₱0.00, while the most expensive listed monthly plan is Business + AI at ₱1,296.00. The difference between Business and Business + AI is ₱216.00 per month, which is not huge if your team will actually use recap emails, video automation, and AI editing. If not, that extra amount adds up to ₱2,592.00 across 12 months.

A lot of solo users overpay by staying on Business when they only need occasional recordings. If your videos are short and your archive is small, Starter may be enough. If your workflow needs unlimited recording length and downloadable files, Business is the more practical paid tier for many Philippine freelancers and small teams.

Billing notes and price context

The verified pricing data used here is in PHP estimates and may shift with exchange rates. Loom’s official pricing page remains the best live reference: Loom pricing. No cancellation fee and no early termination fee were found in the available terms data.

No hidden cancellation fee was identified in the verified sources. The real financial catch is auto-renewal. If you forget to downgrade before the next billing date, the next monthly charge can still go through even though the service has no lock-in period.

Your rights in the Philippines if Loom billing goes wrong

Consumer law that matters for Loom users

In the Philippines, the main law is the Consumer Act of the Philippines or RA 7394, enforced by the Department of Trade and Industry. For a digital subscription like Loom, the law is most useful when the issue is misleading billing, unfair practices, or failure to honor a valid cancellation. Loom’s terms do not spell out a cooling-off period for online subscriptions, so your dispute will usually focus on proof of cancellation and the fairness of the charge.

There is also no specific Loom dispute procedure in the terms summary. That gap matters because if support does not respond clearly, you may need to escalate outside the company. DTI handles consumer complaints, while the BSP and your bank or wallet provider can help with payment disputes.

Cooling-off and withdrawal in plain language

For door-to-door sales, Philippine rules recognize a 7 working day cooling-off period. For ordinary online subscriptions, there is no universal automatic cooling-off rule that applies in the same way. So if you subscribed to Loom online, you should not assume that canceling in the first few days guarantees a refund unless Loom itself offers one.

That does not leave you powerless. If a renewal happened after you canceled, or if the billing description is misleading, you can challenge it. Your strongest evidence will be the cancellation timestamp, the renewal date, and the statement entry showing the charge.

How to file a complaint

Start with Loom support, because DTI will usually expect that you tried to resolve the issue directly. Send your account email, screenshots, and the disputed amount to [email protected]. If the reply is delayed or unsatisfactory, prepare a complaint summary with the timeline in one page.

• Collect screenshots of cancellation and billing
• Save the receipt, statement, and support emails
• Write a short timeline with dates
• File with DTI through its consumer channels

Useful authority contacts

For consumer complaints, the authority to know is the Department of Trade and Industry. Use the official DTI site for current complaint channels and regional contacts: Department of Trade and Industry. If the case involves card or wallet disputes, you can also contact the Bangko Sentral ng Pilipinas through its consumer assistance channels.

For Loom specifically, the practical route is simple. Try Loom support first, then DTI for consumer protection, and your bank, GCash, Maya, or card issuer for a chargeback if a continued charge appears after cancellation.

What customers say about cancellation and billing

Overall verdict from available reviews

Based on the review set provided here, the sentiment is strongly negative: 0 positive and 5 negative reviews out of 5 unique reviews. That does not mean every Loom user has a bad experience, but it does mean the available complaints cluster around charges, refunds, and poor support follow-up. In the Philippines, two local pain points also stand out: unexpected charges after cancellation and limited support hours or language options.

My practical take is that Loom cancellation itself is not technically hard on the web. The harder part is proving what happened if billing and support go wrong. That is why screenshots matter more here than with some other SaaS tools.

Recurring themes

Sources summary and user quotes

• "I ordered 3 outfits worth $275.00 [approx. ₱15,538]. They shipped it through DHL. Now DHL wants me to pay $3700.00 as duty [approx. ₱209,012]. When I tried talking to the Loom they told me i have to pay the duty. Why can't they just return the items and refund me?" (TrustPilot)
• "They don't even disclose additional shipping/import duty charges during the purchase. The prices on the website are already high, and after you purchase an international order, you get slammed with additional money else your purchase will be kept hostage." (TrustPilot)
• "I purchased a dress for puja, as 9 days color. But I received the order after 12 days of puja and the color I ordered was very different from website. It was blackish red and my order was blood red." (TrustPilot)
• "I ordered some tops over 1 month ago. I never received them. I have sent them messages but no reply. They are a scam. Strongly recommend not to order from here. Haven't even received a refund." (TrustPilot)
• "They will tell you that they have refunded you but I have not received Rs 4500 refund on a cancelled item [approx. ₱2,971]. Poor service. I am never going to order from here ever again!" (TrustPilot)

Only negative reviews were provided in this dataset, so that needs to be said plainly. On the positive side, the verified Loom help pages do give clear click paths for web and mobile cancellation, and no dark pattern was identified in the research data.

Documents to prepare before and after cancellation

Before canceling your plan

Prepare proof before you start the downgrade flow. The most useful files are a screenshot of Plan & Billing, a screenshot of your current workspace plan, and the next renewal date. If your account contains important team recordings, download or back up the files you cannot afford to lose from your normal workflow.

This takes less than 5 minutes and can save hours later. When users in the Philippines complain about continued charges, the most common weak point is missing evidence. A clear screenshot with date and plan name is often stronger than a long explanation sent days later.

For refund or billing disputes

If you plan to request a refund, collect the transaction ID, the amount charged, the payment method used, and the exact date. If the charge came from App Store or Google Play, save the store receipt too. Loom specifically asks users to include the account email and relevant billing information when contacting support about a billing error (support.loom.com).

• Account email address
• Charge date and amount
• Card or wallet statement screenshot
• Store receipt if billed by Apple or Google
• Cancellation confirmation screenshot

After the cancellation is done

Do not close the tab immediately after the downgrade flow. Save the final confirmation screen and check whether Loom sent a confirmation email. Then revisit Plan & Billing to confirm the downgrade is scheduled. A second screenshot from that screen gives you stronger evidence than the first screen alone.

After that, monitor your bank, card, GCash, or Maya statement through the next billing date. One full cycle is the minimum. If a renewal appears after the scheduled downgrade date, contact Loom and your payment provider on the same day.

Common cancellation mistakes that cause billing trouble

Using the wrong cancellation channel

A very common mistake is trying to cancel on the Loom website when the subscription is actually billed by App Store or Google Play. In that case, deleting the app or changing settings on the web may not stop the store renewal. The fix is simple: identify the billing owner before canceling and use the matching channel.

A real-world example is a user who remembers downloading Loom on an iPhone and assumes the account is direct-billed. If the receipt came from Apple, you need the Apple-managed cancellation path and the Apple proof of cancellation.

Canceling too close to the renewal date

Loom says downgrades take effect on the next renewal date. If you cancel hours before renewal, you may still worry whether the request was processed in time. To avoid that uncertainty, do it at least 3 days before the billing date and save all screenshots.

This matters even more in the Philippines because support hours are not clearly specified in the verified data. If you wait until the last minute and something goes wrong, there may be no fast phone support to rescue the case.

Expecting a prorated refund

Users often assume that canceling halfway through a month means half the monthly fee comes back. Loom’s refund page says no prorated refunds are issued for unused time after cancellation. If you cancel on day 10 of a 30 day cycle, you usually keep access until the renewal date but receive no partial refund (support.loom.com).

The solution is to time the cancellation properly. If you already know you will not need Loom next month, cancel before the next billing date instead of after the charge lands.

Failing to keep proof

When users say they were charged after canceling, the outcome often depends on whether they can prove the exact date and method used. A missing screenshot turns a clean dispute into a back and forth with support. Save the confirmation page, the email, and the billing page after cancellation.

This is especially useful if you later request a chargeback through a Philippine bank, GCash, Maya, or a card issuer. Evidence decides the case much faster than memory.

Assuming the free trial needs manual cancellation

Loom’s published terms summary says the 14 day Business + AI trial automatically downgrades to Starter if you do not continue, with no charge applied. So one mistake is spending time searching for a hidden trial cancellation path that may not be needed.

Still, verify what your account shows near day 14. If the trial page or billing screen displays a future charge, save that screen and confirm the trial status through support. Automatic downgrade is the stated policy, but a screenshot gives you peace of mind.

Cancellation methods compared side by side

Methods, notice period, fee, and difficulty

Quick takeaway

The web route is the fastest if Loom bills you directly. App Store and Google Play are better when the store is the merchant of record, because the store receipt and subscription page create stronger billing proof. There is no single best method for everyone because the correct method depends on where you originally subscribed.

If you are not sure, check the latest receipt first. A charge from Apple or Google means you should cancel through that store-linked path. A direct Loom billing entry means use Workspace Settings and the Plan & Billing tab.

What to do after you cancel Loom

Immediate checks in the first 10 minutes

Right after cancellation, confirm three things. One, the downgrade or cancellation screen appeared successfully. Two, your Plan & Billing page shows the change. Three, you received an email or at least captured a screenshot proving the request. Then add a calendar reminder for the exact renewal date and another one 3 days after it.

This extra reminder matters because many Philippine users only discover a bad renewal when the card statement arrives much later. Catching it within days is better, especially if you may need a chargeback window that can be as short as 60 days from the statement date.

Watch your payment account and escalate fast if needed

Check your next statement from your bank, credit card, GCash, or Maya. Look for the merchant name, amount, and date. If a Loom renewal appears after your confirmed cancellation, contact Loom support that same day and attach the proof. If support does not solve it, ask your payment provider for a dispute or chargeback.

In the Philippines, the DTI handles consumer complaints under RA 7394, while BSP-related channels and your financial provider handle payment disputes. Save every screenshot because chargeback cases are easier when you can show the cancellation date and the later unauthorized charge clearly.

If you still need a Loom alternative

If you are leaving because of price or workflow, a few alternatives are worth a look. VEED is browser-based and offers AI editing tools with paid plans starting at $12.00 (₱672). Dubb focuses more on personalized video communication for sales teams and starts at $15.00 (₱840). CloudApp is useful for quick visual communication and starts at $9.95 (₱557).

If your needs are basic screen recording plus light editing, those options may cost less than staying on Loom Business + AI at ₱1,296.00 monthly. Always compare download rights, recording limits, subtitle tools, and collaboration features before switching.

Useful links

• Official Loom website
• Official Loom cancellation guide
• Official Loom refund guide
• Official Loom pricing page
• Department of Trade and Industry

Loom cancellation address and when to use it

Physical mailing address

If you want to send a written cancellation notice or billing complaint by post, use Loom’s listed address:

• 140 2nd Street, 3rd Floor, San Francisco, California 94105, United States

This is not the fastest route for a normal subscription downgrade. For most users in the Philippines, the online account flow is much faster and gives immediate status feedback. Mail is mainly useful when you want an extra paper trail for a billing dispute.

Best practical use of the address

Use the postal address only when web cancellation fails, support is unresponsive, or you want a formal written record to support a later complaint. If you send a letter, include your Loom account email, the date, the plan name, the amount of the last charge, and a short statement that you want the subscription downgraded to Starter or the disputed charge reviewed.

For ordinary cancellations, the web, App Store, or Google Play routes are still more efficient. Just a reminder: the real protection is not the channel alone, but the proof you save right after using it.