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cancellation Loox: Easy Method
What is Loox
Overview
Loox is a Shopify-focused photo reviews app that helps merchants collect and display customer reviews with images and videos to increase trust and conversions.
It is a subscription-based SaaS product integrated with Shopify billing and store themes.
Core features
Loox offers review request emails, photo and video reviews, widgets for storefront display, and integrations with Google and Meta shops.
Features vary by plan and may include AI tools, referral programs, and priority support on higher tiers.
How to cancel Loox
Cancel by uninstalling from Shopify (recommended)
- Open your Shopify admin and go to Apps.
- Find Loox and choose “Delete” or “Uninstall.”
- Uninstalling the app stops future billing cycles handled through Shopify.
If you cannot uninstall or lost access
- Contact Loox support at their help center for account assistance: Loox Support.
- If you cannot access the store, request cancellation via support email ([email protected]) and provide proof of ownership.
What happens when you cancel
Access and data
Uninstalling Loox from Shopify preserves your reviews and settings in Loox. If you reinstall later, your data and configuration should reappear.
Saved content remains available to restore upon reinstallation, but always verify before permanently deleting data.
Billing and renewals
Uninstalling the app stops future Shopify-billed cycles, but charges already generated by Shopify before uninstalling may still be billed.
On Shopify’s “Pause and Build” plan, third-party app charges continue unless the app is uninstalled; you must remove the app to stop charges.
Will I get a refund?
General refund policy
Loox does not automatically issue refunds when you cancel. Refunds are handled case-by-case and must be requested from Loox support.
Contact Loox support to request review of billing and possible refunds: Loox Support.
Exceptions and pending charges
- Charges generated by Shopify before you uninstall may still appear on your billing statement.
- Loox support can assist with investigating and potentially refunding pending charges, but outcomes are not guaranteed.
Loox plans and pricing
Price summary (approximate)
Exact AED pricing is not published publicly. The table below shows approximate AED conversions based on 1 USD ≈ 3.67 AED.
Check your Shopify billing or contact Loox support for precise charges.
| Plan | Price (AED, approx.) | Period | Key features |
|---|---|---|---|
| Beginner | AED 47.60 (approx.) | Monthly | 100 review emails/month; photo review discounts; 10+ widgets; importer; Shop App syndication; SEO; up to 500 orders |
| Scale | AED 146.80 (approx.) | Monthly | All Beginner features plus video reviews; Google Shopping; Meta Shops; referrals; no branding; full integrations |
| Convert | AED 367.50 (approx.) | Monthly | All Scale features plus AI sorting & highlights; auto-translate; AI replies; AI flagging |
| Unlimited | AED 1,096.00 (approx.) | Monthly | All Convert features plus unlimited emails; unlimited referrals & upsells; priority support |
Your consumer rights in United Arab Emirates
Applicability of UAE consumer rules
UAE consumer protection laws primarily cover physical goods and set out rights like cancellation and warranties for goods purchased by consumers.
Digital services and SaaS subscriptions (such as Shopify apps) are generally treated differently from physical goods under UAE rules.
Practical guidance for UAE merchants
- If you purchased a storefront app via Shopify, billing is managed through Shopify’s platform and Shopify’s billing/support policies also apply.
- For general consumer protection information in the UAE, refer to the UAE government consumer protection portal: UAE Consumer Protection.
Customer experiences
Positive feedback
Many merchants find Loox easy to use and value its photo-review presentation, which can improve conversion and provide a richer review experience.
Visual reviews and simple widget integration are commonly praised by users.
Negative feedback and common problems
There are reports of dissatisfaction around billing disputes, perceived poor customer service, and challenges obtaining refunds in some cases.
Some merchants say charges continued because the app was not fully uninstalled; always confirm uninstallation in Shopify to avoid ongoing charges.
Documentation checklist
Before contacting support
- Copy of Shopify store admin screenshot showing uninstallation status or app listing.
- Billing statement or invoice showing the disputed charge(s).
- Order or account identifiers (store URL, Loox account email).
When contacting Loox
- Use the Loox help center: support.loox.io.
- Provide clear timestamps and a brief timeline of actions taken (uninstall date, charge dates).
Common mistakes
Not uninstalling the app
Example: A merchant expects billing to stop automatically after pausing their store, but third-party apps like Loox keep billing unless uninstalled.
Always verify the app is removed from Shopify’s Apps page to stop future charges.
Missing documentation when disputing charges
Example: Merchants request refunds without providing billing statements or store identifiers, which slows resolution.
Collect invoices and screenshots first to speed up communication with Loox or Shopify support.
Comparative recap
Quick comparison
| Topic | Loox | Notes |
|---|---|---|
| Cancellation method | Uninstall via Shopify; contact Loox support if needed | Uninstall stops future billing; Shopify may bill pending charges |
| Refunds | Case-by-case, not automatic | Request via Loox support with documentation |
| Data after cancel | Reviews & settings preserved on uninstall | Reinstall restores previous data |
| UAE consumer rights | 14-day withdrawal usually for physical goods | Digital apps generally not covered by UAE 14-day right of withdrawal |
After cancelling
Steps to confirm cancellation
- Verify Loox no longer appears in Shopify Admin > Apps.
- Check your Shopify billing history for any pending charges and note dates.
Useful links and contacts
- Loox support and help center: https://support.loox.io
- Loox official site: https://loox.app/
- Shopify billing help: Shopify Billing
- UAE consumer protection info: UAE Consumer Protection
Address
Company details
Loox Online Ltd.
7 Zeev Jabotinsky St., Ramat Gan 5252247, Israel
Support contact
Help center: https://support.loox.io
For billing or account emails, contact [email protected] (provide documentation as listed above).
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Written by Reem Al Falahi
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.