cancellation Surveymonkey: Easy Method

What is SurveyMonkey

Overview

SurveyMonkey is a subscription-based online platform for creating, distributing, and analysing surveys. It offers templates, a drag-and-drop builder, real-time dashboards, and export options for survey data.

Who uses it

Individuals and organisations in the UAE use SurveyMonkey for market research, customer feedback, employee surveys and event registration. Plans range from a free Basic tier to paid individual and team subscriptions.

How to cancel SurveyMonkey

Cancel on the web (recommended)

• Log in to your SurveyMonkey account on a PC or Mac.
• Go to My Account > Billing Details.
• Disable Auto-renew for your subscription - it will continue until the end of the current billing period and then downgrade to the free Basic plan.
• For full instructions, see SurveyMonkey Help: Account cancelation.

Cancel via mobile app stores

• If you subscribed through the iOS App Store, cancel via iOS Settings > Apple ID > Subscriptions > SurveyMonkey. See Apple support for details: Manage subscriptions on iPhone or iPad.
• If you subscribed through Google Play (Android), cancel in the Play Store: Profile > Payments & Subscriptions > Subscriptions > SurveyMonkey. See Google Play support: Cancel a subscription on Google Play.

Other cancellation methods

• SurveyMonkey lists additional options such as contacting support by email or using their cancellation/contact forms for account issues.
• For billing and account closure queries, use the official help pages linked above or your account’s billing area for the fastest result.

What happens when you cancel

Access and features

After disabling auto-renew, your paid subscription remains active until the end of the current billing period.

When the paid term ends, your account will be downgraded to the free Basic plan and you will lose paid features and higher response limits.

Data and exports

You retain access to your account and any data stored, subject to Basic plan limits on responses, questions, and exports.

Export important data (CSV, XLS, PDF) before downgrade if you need continued access to full datasets.

Will I get a refund?

SurveyMonkey refund policy

SurveyMonkey does not automatically refund unused time when you cancel a subscription or delete an account.

Previous charges are generally non-refundable unless a refund is required by applicable law or by specific exceptions noted by SurveyMonkey.

Exceptions and regional rules

• EU consumers may have a 14-day cancellation/refund right under EU rules - see SurveyMonkey’s EU policy: EU subscription cancellation policy.
• In the UAE, there is no automatic 14-day cooling-off right for digital subscriptions; refunds are therefore unlikely except where law requires.

SurveyMonkey plans and pricing

Known UAE pricing

Pricing notes

The AED price above originates from a UAE reseller listing and is included for local reference.

SurveyMonkey’s official site displays USD pricing; AED billing may be available but official AED plan prices are not always published directly by SurveyMonkey. Contact SurveyMonkey or local resellers for exact UAE billing details.

Your consumer rights in United Arab Emirates

General UAE position

There is no specific, statutory 14-day automatic refund or cooling-off right for digital subscriptions in the UAE equivalent to the EU rule.

Consumers in the UAE should assume that refunds are not guaranteed unless a vendor’s policy or applicable law provides otherwise.

Practical advice for UAE consumers

• Cancel auto-renew in your account before the next billing date to avoid being charged for the next period.
• Keep proof of cancellation and billing records in case you need to dispute charges with your payment provider or bank.

Customer experiences

Positive feedback

Many UAE users report that SurveyMonkey is user-friendly, with a strong drag-and-drop builder and useful templates.

Review sites note real-time dashboards and helpful analytics for small-to-medium projects.

Negative feedback

Some customers report limitations on the free/basic plan and express dissatisfaction with pricing and billing support.

Complaints include unexpected restrictions (response limits, export limits) and difficulty resolving billing issues quickly.

Documentation checklist

What to prepare before cancelling

• Account email and login credentials.
• Proof of payment (receipt, credit card statement) for the current subscription period.
• Exported copies of survey data you want to keep (CSV, XLS, PDF).

What to keep after cancelling

• Confirmation of cancellation (screenshot or email).
• Billing statements showing the final charge and the date the subscription ends.

Common mistakes

Failing to disable auto-renew

Many users forget to disable Auto-renew in Billing Details and are charged for another period.

Always check the next billing date and cancel before that date to prevent an unwanted charge.

Not exporting data or misunderstanding limits

Users sometimes lose access to features and response data after downgrade because they did not export results beforehand.

Verify Basic plan limits (questions, responses, exports) and export any important survey data before cancellation completes.

Comparative recap

Quick comparison

How to choose

Pick SurveyMonkey for advanced survey logic and enterprise reporting.

Choose simpler or lower-cost tools if budget and response limits are the primary concerns.

After cancelling

Next steps

• Export your survey data and copies of any reports you need before the account downgrades.
• Save and keep your cancellation confirmation and billing records for future reference.

Helpful links

• SurveyMonkey Help: Account cancelation
• SurveyMonkey: EU subscription cancellation policy
• Apple support: manage subscriptions
• Google Play support: cancel subscriptions

Address

Corporate address

SurveyMonkey Europe UC

70 Sir John Rogerson's Quay, Dublin 2, D02 NP96, Ireland

Contact note

For billing or legal correspondence from the UAE, include full account details and copies of receipts to help SurveyMonkey locate your account quickly.