Cancel SurveyMonkey: Easy Method

What is SurveyMonkey

SurveyMonkey is an online survey platform for creating, distributing and analysing surveys and questionnaires. It is offered as a freemium service with paid subscriptions that add more features and higher response limits.

The service is operated internationally and billing is managed either directly by SurveyMonkey or by app stores (Apple or Google) depending on how you purchased your plan.

Core functions

Survey creation, question libraries, branching logic, responses collection and reporting are the main features. The interface includes templates and visual dashboard reports.

How billing works

Billing can be handled directly through SurveyMonkey (card or invoicing) or via the iOS App Store or Google Play, depending on purchase channel. Currency and billing country may affect how charges appear.

How to cancel SurveyMonkey

Cancel via the SurveyMonkey website (direct subscriptions)

• Sign in to your SurveyMonkey account at SurveyMonkey.
• Go to Account Settings or the Manage Account / Billing section.
• Locate the subscription and turn off auto-renewal or select Cancel subscription.
• Confirm cancellation; your account will remain active until the paid billing cycle ends.

Cancel via iOS (App Store purchases)

• If you bought a subscription through the iOS app, open the App Store on your iPhone/iPad.
• Tap your profile icon, then Subscriptions, find SurveyMonkey and choose Cancel Subscription.
• Apple manages billing and refunds for App Store purchases, so SurveyMonkey cannot cancel or refund those subscriptions.

Cancel via Android / Google Play

• Open the Google Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
• Find the SurveyMonkey subscription and tap Cancel subscription.
• Google Play manages billing for subscriptions purchased there; follow Play Store prompts for cancellation and refund requests.

What happens when you cancel

Access and account status

When you cancel auto-renewal on a paid plan, your subscription remains active until the end of the paid billing period. After that date the account downgrades to the free plan.

Data and surveys

Downgrading may limit features and response access. Some features, response exports or viewing older responses may be restricted on the free plan.

It is recommended to export important survey responses and archives before the billing period ends.

Will I get a refund?

SurveyMonkey general refund policy

Paid fees are generally non-refundable unless required by law or in cases of material breach by SurveyMonkey. This is the standard position in SurveyMonkey's Terms of Use.

Exceptions and special cases

• EU consumers: a 14-calendar-day right to cancel a new subscription with a full refund applies for EU consumers, after which the account downgrades to the free plan.
• iOS purchases: Apple manages refunds and subscription cancellations for App Store purchases; request refunds from Apple via Apple Support.
• Google Play purchases: Google Play manages refunds for subscriptions bought through the Play Store; use Google Play Support.
• Where local consumer law requires refunds, such as in some circumstances under Nigerian law, a blanket "no refund" stance may not be enforceable.

SurveyMonkey plans and pricing

Overview

SurveyMonkey offers multiple plans and enterprise options, but published pricing for Nigeria is not available in local currency (NGN).

Customers in Nigeria are typically billed in USD or another supported currency according to SurveyMonkey billing rules.

Price table

Your consumer rights in Nigeria

Legal framework summary

Under Nigeria's Federal Competition and Consumer Protection Act 2018 (FCCPA) consumers have rights to cancel advance orders and get refunds for defective or misrepresented goods or services.

How this affects SurveyMonkey subscriptions

• Blanket "no-refund" terms can be challenged under FCCPA sections that prohibit unfair or one-sided contract terms.
• If you believe SurveyMonkey's no-refund policy conflicts with FCCPA protections, you can complain to the Federal Competition and Consumer Protection Commission (FCCPC) or seek court relief.

Customer experiences

Positive feedback

Users praise SurveyMonkey for its intuitive interface, easy survey creation and strong reporting tools. Dashboard visuals, customization and AI-assisted question generation receive positive mentions.

Common complaints

Many users report confusion over free plan limits, unexpected charges due to auto-renewal and difficulties with customer support. Technical issues and response access after downgrades are also reported.

Documentation checklist

What to prepare before contacting support

• Account email and username used with SurveyMonkey.
• Subscription type, start date and billing cycle information.
• Payment receipt, credit card statement line or invoice number.
• Screenshots showing billing/charge and account subscription page.
• Any previous support emails, ticket numbers or transaction IDs.

Optional supporting evidence

• Export of survey responses you want to retain.
• Proof of purchase from App Store or Google Play if billed through an app store.
• Record of misleading advertising or a service defect, if applicable.

Common mistakes

Assuming immediate cancellation

Many users expect cancellation to terminate service immediately. In most cases the subscription remains active until the end of the paid period, then it downgrades to free.

Attempting refunds through the wrong channel

Users who purchased through Apple or Google sometimes contact SurveyMonkey directly for refunds. App Store or Google Play handle those purchases and refunds.

Always check where the purchase was made and follow the appropriate provider's refund process.

Comparative recap

Quick comparison

After cancelling

Practical next steps

Export any survey data, reports or contact lists you need before your paid period ends. Check feature access on the free plan to avoid surprises.

Where to get help

• SurveyMonkey Help Centre: help.surveymonkey.com
• SurveyMonkey cancellation & account guide: Canceling or Deleting Your SurveyMonkey Account
• SurveyMonkey Terms of Use: Terms of Use
• Nigerian consumer body (FCCPC): fccpc.gov.ng

Address

SurveyMonkey European contact

SurveyMonkey Europe Unlimited Company

70 Sir John Rogerson's Quay, Dublin 2, D02 R296, Ireland

Local address note

No Nigeria-specific postal address was identified in public cancellation guidance. For account issues use the online Help Centre or contact support through your account.