Cancel Surveymonkey: Easy Method

What is Surveymonkey

Service overview

SurveyMonkey is an online platform for creating, distributing and analysing surveys.

It offers web and mobile apps, reporting tools and add-ons such as paid Audience responses.

Common uses

Individuals and organisations use SurveyMonkey for market research, feedback collection and internal surveys.

The product is available via the web and through mobile in-app purchases on the iOS App Store.

How to cancel Surveymonkey

Cancel via iOS (App Store)

• Open the Apple App Store on your iPhone or iPad.
• Tap your profile icon, then select "Subscriptions".
• Find the SurveyMonkey subscription and tap "Cancel Subscription".
• Confirm cancellation with Apple; subscriptions billed through Apple must be cancelled in the App Store.

Cancel via SurveyMonkey web account

• Sign in to your SurveyMonkey account on the web.
• Go to Account Settings > Billing or Subscription.
• Choose to cancel auto-renewal or downgrade to the free plan.
• Follow on-screen steps to confirm cancellation; paid features remain until the billing period ends.

Written or international cancellation

• If you prefer written notice, send a letter to the International Business Office in Dublin (address below).
• Include account details, order numbers and a clear request to cancel auto-renewal.

What happens when you cancel

Access to paid features

After you cancel, paid features continue until the end of the current billing period.

You retain access to survey results and account data during that time.

Auto-renewal and billing

Auto-renewal stops after cancellation; you will not be charged at the next renewal date.

If you subscribed via Apple, billing and renewals are managed by Apple.

Data and account status

At the end of the paid period, your account downgrades to the free plan and paid features are removed.

Survey data is typically preserved but some features or exports may be disabled after downgrade.

Will I get a refund?

General refund policy (outside EU)

SurveyMonkey generally does not issue automatic refunds for the remaining time after cancelling a subscription.

Refunds are provided only when required by law or under specific exceptions in SurveyMonkey policies.

EU consumer exception

• If you are an EU consumer (not using SurveyMonkey for business) you have a 14-day right of withdrawal.
• You can cancel within 14 calendar days and receive a refund; your account will be downgraded to the free plan.

SurveyMonkey Audience and other exceptions

• Audience purchases: no refund after purchase except a pro‑rata refund if SurveyMonkey cannot deliver the agreed number of completed responses in reasonable time.
• Refunds may be issued if SurveyMonkey cancels a purchase without cause or fails to deliver as agreed.

Surveymonkey plans and pricing

In-app pricing examples (NZ)

Below are examples of in-app prices visible in the New Zealand Apple App Store.

These reflect typical in-app purchase tiers and are examples only; web pricing may differ.

Pricing notes

Prices shown are examples from the NZ Apple App Store and may change without notice.

Web-based subscription prices and billing currency may differ from in-app rates.

Your consumer rights in New Zealand

Overview of NZ consumer protections

New Zealand consumer law provides remedies for defective services and protection against misleading or unconscionable terms.

These laws can apply if a service is faulty, not delivered as described, or otherwise unfair.

How this applies to SurveyMonkey users in NZ

• SurveyMonkey does not offer automatic refunds in New Zealand under its standard policy.
• If you believe SurveyMonkey has provided a defective service or misled you, NZ consumer law may give you remedies.
• Contact SurveyMonkey support first, then seek NZ consumer protection advice if needed.

EU rights vs NZ rights

EU consumers have a specific 14-day cancellation right for non-business subscriptions; this does not automatically apply in NZ.

NZ rights are focused on service quality and fairness rather than a broad cooling-off period for digital subscriptions.

Customer experiences

Positive feedback

• Users report SurveyMonkey is easy to use for creating surveys and has intuitive reporting tools.
• Capterra and Trustpilot reviews mention quick deployment, real-time dashboards and strong customization.

Negative feedback

• Some users find pricing confusing or expensive and report surprises about plan limits and expiry terms.
• There are reports of customer support issues, device recognition problems (IP-based) and occasional technical glitches.

What to take from reviews

Overall, SurveyMonkey is well regarded for functionality but some users encounter support or billing frustrations.

Read plan terms carefully and check billing provider (Apple vs SurveyMonkey) to avoid surprises.

Documentation checklist

Essential information to gather

• Account email and username
• Subscription receipt or invoice (Apple receipt if purchased via iOS)
• Subscription plan name and billing period

Supporting documents for disputes

• Screenshots of subscription status, billing dates and charges
• Any correspondence with SurveyMonkey support
• Order numbers for Audience purchases or other one-off buys

How to present your request

• Be concise: state account details, the action you want (cancel and/or refund) and the reason.
• Attach receipts and screenshots to speed up processing.

Common mistakes

Canceling the wrong subscription

A common error is cancelling an account tied to a different email or organisation.

Always check the account email and billing provider before cancelling.

Forgetting Apple/App Store billing rules

If you subscribed on iOS, cancelling in SurveyMonkey will not stop Apple billing.

Use the App Store subscriptions screen to cancel App Store‑billed subscriptions.

Expecting automatic refunds

Many users assume they will receive a refund when they cancel mid-period; SurveyMonkey does not provide automatic refunds outside the EU.

If you need a refund, gather documentation and submit a clear request explaining the legal or policy basis.

Comparative recap

Quick comparison

Summary takeaway

Cancel via the correct billing channel, save receipts and know that refunds are limited outside EU consumer protections.

For Audience purchases or delivery failures, check SurveyMonkey's specific refund conditions.

After cancelling

Immediate steps

• Save copies of survey results, exports and any important data before downgrade.
• Confirm cancellation by checking your billing history or App Store subscription status.

Where to get help

• SurveyMonkey Help Center
• Apple support - subscriptions
• New Zealand consumer protection (govt)
• Trustpilot NZ reviews
• Capterra NZ reviews

Escalation

If you cannot resolve billing or service quality issues with SurveyMonkey, seek advice from New Zealand consumer authorities or your payment provider.

Document all contact attempts and decision letters for any formal complaint.

Address

International business office (for written notices)

SurveyMonkey International Business Office

SurveyMonkey Europe Unlimited Company, 5 School House Lane East, Dublin 2, D02 N279, Ireland

Tips for written cancellations

• Include account email, subscription details and a clear statement requesting cancellation.
• Send using a trackable method if you need proof of delivery.