cancellation Todoist: Easy Method

What is Todoist

Overview

Todoist is a cross-platform task management service for organizing tasks, projects, due dates and collaboration.

It offers free and paid Pro plans with features such as reminders, labels, and project sharing.

Who uses it

Individuals and teams use Todoist to track tasks across devices and integrate with calendars and other apps.

The service is subscription-based and available via web, iOS (App Store) and Android (Google Play).

How to cancel Todoist

Cancel via Todoist web (direct billing)

• Go to todoist.com and log in with your account.
• Click your avatar → Settings → Subscription tab.
• Choose "Cancel plan" or "Cancel subscription", select a reason and confirm.
• After canceling you keep Pro features until the end of the current billing period.

Cancel via App Store or Google Play

• App Store (iOS/macOS): Subscriptions are managed by Apple. Cancel in your Apple ID subscriptions in the App Store or Settings. See Apple guidance: Manage subscriptions on Apple.
• Google Play (Android): Subscriptions are managed by Google Play. Cancel in Google Play → Payments & subscriptions → Subscriptions. See Google guidance: Manage subscriptions on Google Play.
• Note: Cancelling through the platform that billed you is required to stop automatic renewals on that platform.

What happens when you cancel

Access after cancellation

If you cancel a paid plan via the web, you retain Pro features until the end of the billing period.

For App Store or Google Play cancellations, access typically remains until the billed period ends per the platform’s rules.

Renewal and account status

Cancelling stops automatic renewal but does not automatically delete your account or data.

If you want your account removed, you must request account deletion separately via Todoist support or account settings.

Will I get a refund?

Web (yearly) refund policy

Yearly Pro subscriptions bought on the Todoist website: if canceled within 30 days of purchase or renewal, you are eligible for a full refund.

Request the refund by contacting Todoist support with your receipt or order reference; refunds typically process in 3 - 10 business days.

App Store and Google Play refunds

• Google Play (yearly): If canceled within 30 days you may request a refund from Todoist after cancellation; outcome depends on Play billing and Todoist review.
• App Store (yearly/monthly): Apple handles App Store refunds. Todoist cannot issue refunds for purchases made through Apple; request one from Apple.
• Monthly subscriptions: Generally non-refundable on cancellation unless local law requires otherwise.

Full refund guidance is available from Todoist: Request a refund.

Todoist plans and pricing

App Store AED pricing (UAE)

The following AED prices reflect in-app purchases listed on the UAE App Store for Todoist.

Plan price table

Your consumer rights in United Arab Emirates

Refund windows and cooling-off

Todoist does not advertise a 14-day statutory cooling-off right; instead it provides a 30-day refund window for yearly subscriptions in specified cases.

This 30-day policy depends on purchase platform and Todoist’s terms.

Local consumer protection

• Monthly subscriptions are generally non-refundable unless UAE law requires otherwise.
• Consumers in the UAE should check local protections with the Ministry of Economy: UAE Consumer Protection.

Customer experiences

Positive feedback

• Users praise Todoist for simplicity, cross-platform reliability and sensible team pricing.
• Many report good calendar integration, easy sharing and responsive customer support resolving issues.

Negative feedback

• Complaints include excessive marketing emails and reported difficulty opting out of newsletters.
• Some users report sync issues or missed notifications and frustration over rising subscription costs.

Documentation checklist

What to prepare before contacting support

• Purchase receipt or order reference (required for web refunds).
• Account email and username used for the Todoist account.
• Proof of cancellation from Apple or Google Play if purchased through those stores.
• Short description of the issue and desired outcome (refund, cancellation confirmation, account deletion).

Common mistakes

Cancelling in the wrong place

A common error is cancelling on the Todoist website when the subscription was billed via Apple or Google Play.

Always cancel using the platform that issued the charge (Apple ID or Google Play) to stop future renewals.

Missing refund windows and proof

Waiting beyond the 30-day window for yearly web purchases often invalidates refund eligibility.

Also, not providing a receipt or order reference can delay or prevent a refund request from being processed.

Comparative recap

Quick comparison

After cancelling

Exporting or backing up data

Before deleting your account, export or back up important tasks and project information if you need it long-term.

Cancellation alone does not delete your account data automatically.

Support and next steps

For refunds and account questions, contact Todoist support or consult their help articles: Request a refund.

General help and account settings are available at Todoist Help and the main site todoist.com.

Address

Company address

Doist Inc.

2100 Geng Road, Suite 210, Palo Alto, CA 94303

Mailing notes

For billing or legal correspondence, use the company address above and include your account email and order reference where relevant.

If you need additional assistance, contact Todoist support via their Help center: Todoist Help.