Cancellation Todoist: Easy Method

What is Todoist

Todoist is a task app with a freemium model

Todoist is a subscription-based task management service run by Doist. It is widely used for personal planning, shared projects, reminders, and recurring tasks through web and mobile apps. The official service site is Todoist.

If you are trying to cancel, you are probably already annoyed because these apps can look simple until billing starts rolling over every month or every year. Todoist uses a freemium model, which means there is a free Beginner plan at RM0.00, then paid Pro and Business tiers with auto-renewal turned on for card payments by default, according to its terms "Credit and Debit card payments made through Todoist will be set to auto-renew by default" (todoist.com).

What people actually pay for on Todoist

The jump from Beginner to Pro is mainly about more projects and power-user tools. Pro is listed at RM35.00 monthly or RM420.00 annually, while Business is RM40.00 monthly per user or RM480.00 annually per user, based on pricing published by Todoist and converted pricing shown for Malaysia "Prices are converted from USD to MYR based on the exchange rate at the time of subscription" (todoist.com).

Paid users usually subscribe for calendar layout, custom reminders, larger project limits, more filters, and team workspace features. Beginner gives 5 personal projects, while Pro expands to 300 personal projects, and Business adds a shared team workspace with up to 500 team projects (todoist.com).

How Todoist works for users in Malaysia

For readers in Malaysia, the useful part is this: Todoist publishes Malaysia-facing prices in RM, but the note says actual charges can shift with currency movements and local taxes because prices are converted from USD. So if your bank statement amount looks a bit different from the list price, that can happen, although the plan itself should still match the subscription you chose (todoist.com).

Todoist does not provide a Malaysia-specific cancellation office or hotline. There is no public phone support, no live chat, and support is mainly through account settings or email at [email protected] with 24/7 support listed. If you are comparing options before leaving, common alternatives include TickTick, Notion, Asana, and ClickUp, all of which also sell recurring plans.

How to cancel Todoist without getting charged again

Checks to do before you press cancel

Many users get frustrated here because the hardest part is not the cancel button itself. The real problem is cancelling through the wrong channel, missing the renewal date, or not saving proof. Before you do anything, check whether you subscribed on the Todoist website, through App Store, or through Google Play. That single detail decides the correct route.

Open your account and note your current billing date, your plan name, and the amount charged. Take screenshots of the Subscription page, your latest receipt, and your bank or card transaction. If you use shared projects or advanced filters, export or save anything important before downgrading, because the terms do not clearly explain data retention after cancellation (todoist.com/legal/terms).

Exact web cancellation path inside your Todoist account

If you bought your plan directly from Todoist, the official click path is very clear. Log in at Todoist, click your avatar at the top-left corner, select Settings, open the Subscription tab, click Cancel plan, choose a reason, add feedback if you want, then click Cancel subscription to confirm (todoist.com).

This is the cleanest route for direct subscriptions, and it should stop the next auto-renewal if done before the next billing date. Once you cancel, save a screenshot of the final confirmation screen straight away. If the page refreshes without a clear message, do not assume it worked lah. Reopen the Subscription tab and verify that the plan shows cancellation status or an end date.

How to cancel if you subscribed through App Store or Google Play

If Todoist billing goes through Apple, you must cancel in App Store, not in the Todoist website. On iPhone or iPad, open App Store, tap your profile icon at the top-right corner, select Subscriptions, open your Todoist subscription, then tap Cancel Subscription (todoist.com).

If billing goes through Google Play on Android, open Google Play Store, tap the menu icon with three horizontal lines at the top-left corner, select Subscriptions, choose Todoist, then tap Cancel Subscription (todoist.com). This is where many users in Malaysia get caught out. They cancel inside the app but the store subscription stays active, then the next charge lands anyway.

Email support and postal backup if the self-service route fails

Todoist does not list a customer service phone number and does not offer live chat. The available direct support route is email at [email protected], with support hours listed as 24/7. Use email if you believe there was a billing error, if the cancel button fails, or if you were charged after cancellation.

There is no Malaysia-specific cancellation address published by Todoist. If you still want stronger proof, you can send a registered letter to the company address you have from your billing records, but this is a backup only because Todoist handles cancellations online. Some consumers now use digital registered delivery services such as Postclic because they generate time-stamped proof of sending, receipt, and opening without a physical post office trip. For practical purposes, screenshots and a support email thread usually matter more for this service.

What changes once your plan is cancelled

Paid access usually continues until the current billing period ends

If you cancel a monthly subscription, Todoist says you can continue using paid features until the end of the current billing period, and you will not be charged on the next renewal date (todoist.com). So if your renewal date is 30 August and you cancel on 12 August, Pro or Business features should remain active until 30 August.

This matters because some users worry they will lose access immediately. Based on Todoist's published policy, the normal outcome is continued access until the paid term ends, not instant cut-off. The safer move is to cancel a few days before renewal, not on the last night when time zone differences can create headaches.

What happens if you do nothing

If you do not cancel, card payments made through Todoist stay on auto-renewal by default under the terms (todoist.com/legal/terms). There is no minimum commitment period clearly stated, so the practical risk is not an exit fee. The risk is simply forgetting the renewal date and being billed for the next cycle.

No early termination fee was found in the terms. No separate cancellation fee was found either. That is good news, but auto-renewal is still the trap that catches most people because the charge can arrive quietly on the same day each month or year.

Your data after cancellation is not clearly explained

Todoist's terms do not clearly state what happens to user data after cancellation (todoist.com/legal/terms). That lack of detail is not ideal if you have years of tasks, project notes, or team information inside the account. So before you cancel, export or manually save anything important.

If you are planning to close the account completely rather than just stop billing, use Todoist's help centre article here: Delete your Todoist account. Cancelling the subscription and deleting the account are not the same thing.

Todoist refund rules and what Malaysian users can realistically expect

Monthly cancellations are generally not refundable

This is the part that upsets many users most. Todoist states that monthly payments for Pro and Business are non-refundable upon cancellation unless consumer protection laws in your country require otherwise (todoist.com). In plain terms, cancelling stops the next renewal, but it usually does not give you back money for the current month.

There is also no published cooling-off period in the Todoist terms and no stated right of withdrawal in the terms (todoist.com/legal/terms). So if you subscribed directly and changed your mind after a normal monthly charge, do not expect a pro-rated refund as the standard outcome.

How to ask for a refund after a billing error

If you believe there was a billing error, Todoist says to contact support so they can verify the claim and process any needed adjustment or refund (todoist.com). Use [email protected] and include your account email, invoice or receipt, transaction date, plan name, amount charged, and screenshots showing that you cancelled or tried to cancel.

Be specific in your first message. Write the exact charge date, such as 14 June 2026, and the exact amount, such as RM35.00. If you vaguely say "I was overcharged", support may ask three rounds of follow-up questions and you lose time.

Refund routes by payment channel and last-resort disputes

If you subscribed through App Store or Google Play, refund handling may sit partly with Apple or Google because the billing was processed there. In those cases, keep your platform receipt and use the store's subscription record as evidence that the cancellation was submitted before renewal.

If Todoist or the app store still charges you after valid cancellation, Malaysian cardholders can ask their bank for a chargeback or dispute an unauthorised or recurring card transaction. Banks usually work within card-network timelines of around 60 to 120 days from the transaction date or from when you discovered the problem, under Bank Negara Malaysia's consumer protection framework and complaint-handling rules. Use this only after trying the merchant route, because your bank will ask for proof such as cancellation screenshots, emails, and billing records.

Todoist terms that matter before and after you cancel

Auto-renewal and commitment points to watch

The biggest clause for consumers is simple: "Credit and Debit card payments made through Todoist will be set to auto-renew by default" (todoist.com/legal/terms). That means your plan keeps rolling unless you switch it off by cancelling through the proper channel.

The terms do not specify a minimum commitment duration, which is helpful because there is no stated lock-in period. No cancellation fee or early termination fee was found. So the practical lesson is not about penalty charges. It is about stopping renewal before the next billing date.

What the terms do not clearly spell out

The terms do not specify free trial details, conversion rules, applicable law, dispute resolution, or what happens to data after cancellation (todoist.com/legal/terms). For users in Malaysia, that means you should not rely on hidden assumptions such as a built-in refund window or a guaranteed grace period after expiry.

Because those points are thinly explained, your best protection is documentation. Save every invoice, every confirmation email, and every screenshot of the subscription page. If a dispute starts later, your own records become more useful than trying to guess what the missing clause might have meant.

Todoist plans and pricing for Malaysia

Current subscription prices in RM

Which plan costs the most and whether annual billing saves money

The cheapest option is Beginner at RM0.00. The most expensive recurring option listed is Business annual at RM480.00 per user. For Pro, RM35.00 monthly equals RM420.00 over 12 months, so the published Malaysia figure shows no savings versus paying monthly. Business is the same math, with RM40.00 monthly equalling RM480.00 annually.

That is unusual because many SaaS services give an annual discount. Here, based on the published Malaysia figures, the annual plan seems to offer budgeting convenience rather than a lower total price. Todoist also says Malaysia prices are converted from USD and may change with exchange rates and taxes, so watch your receipt amount each renewal cycle (todoist.com).

Your rights in Malaysia if cancellation or billing goes wrong

Which Malaysian laws are relevant to a subscription like this

For Malaysia, the key framework is the Consumer Protection Act 1999 and, in some selling situations, the Direct Sales and Anti-Pyramid Scheme Act 1993. Todoist's own terms do not give a cooling-off period or withdrawal right, so if you need stronger protection, local law and your payment provider matter more than the terms page.

Under the DSAPSA, direct sales contracts can carry a 10 working day cooling-off period. That rule is more relevant to direct sales, door-to-door, and mail order structures than to a typical self-serve SaaS sign-up. For prepaid future services, Malaysian consumer law principles can still help if a business keeps money for unused service in an unfair way, especially where representations were unclear.

How this applies to a Todoist dispute in real life

If Todoist charged you after timely cancellation, your first move is still to complain directly with Todoist and attach proof. If the issue is unresolved, you can bring the matter to KPDN or file a claim with the Tribunal for Consumer Claims Malaysia, often called TTPM. This is especially relevant where the dispute is about recurring charges, refusal to correct a billing error, or a misleading no-refund response that does not match the facts.

The terms do not specify applicable law or dispute resolution (todoist.com/legal/terms). That does not block you from using Malaysian complaint channels when the financial impact is felt here and the transaction involves a Malaysian consumer.

Where to complain and what to prepare

Prepare your account email, invoice, transaction date, amount in RM, cancellation screenshots, and the support email thread. State your timeline clearly, for example: subscribed on 2 May 2026, cancelled on 28 May 2026, charged again on 1 June 2026. That sort of timeline makes KPDN or TTPM review much faster.

Useful bodies include the Ministry of Domestic Trade and Cost of Living, known as KPDN, and the Tribunal for Consumer Claims Malaysia, known as TTPM. Use KPDN for consumer complaints and guidance, and TTPM if you want a formal consumer claim path. You can start with KPDN online through the public complaint system and keep all uploaded evidence in PDF or image form.

What customers say about cancelling this app

Overall verdict from available reviews

The available cancellation sentiment is poor. Based on 5 unique reviews, the split is 0 positive and 5 negative, so the pattern points to a process that is manageable on paper but frustrating in practice when billing or support issues appear. For Malaysian users, that matches the local complaints about store-based cancellations and the lack of live chat.

To be fair, Todoist itself as a productivity app is generally known for a clean interface and strong task features. The problem in this dataset is not task management quality. It is cancellation clarity, refund outcomes, and response speed when something goes wrong.

Recurring themes from user feedback

• "I had a hard time canceling my Todoist subscription. The process was not straightforward, and I had to contact customer support for assistance." (Reddit)

• "After canceling my Todoist subscription, I was still charged for the next billing cycle. It took several emails to get a refund." (TrustPilot)

• "I requested a refund after canceling my Todoist subscription, but they denied my request, stating their policy doesn't allow refunds after 30 days." (Reddit)

• "Customer service was unresponsive when I tried to cancel my Todoist subscription. I had to wait over a week for a reply." (TrustPilot)

• "I found hidden fees when trying to cancel my Todoist subscription. The cancellation process was designed to be confusing to retain customers." (Reddit)

Documents to keep before and after you cancel

Before cancellation, save proof of your plan and billing date

Take screenshots of the Subscription tab, your profile email, and the renewal date before you click anything. If you subscribed through App Store or Google Play, also capture the store subscription page because that proves the billing channel. This matters a lot when a merchant says the subscription was not cancelled on time.

Save your latest invoice or receipt showing the amount, such as RM35.00 or RM420.00, and the exact charge date. If you use Todoist for work, export task lists or save project details before downgrading because the terms do not clearly explain post-cancellation data handling.

For refunds and after-cancellation follow-up

For any refund request, keep the transaction ID, card statement entry, cancellation confirmation screen, and support emails. Put them in one folder with dates in the file names so you can send a complete complaint quickly if support goes silent.

After cancellation, save the final confirmation email or screenshot and monitor your next statement. If the next billing date passes without a charge, you are usually in the clear. If a recurring charge still appears, you already have the evidence needed for support, KPDN, TTPM, or a bank dispute.

Common cancellation mistakes that cause extra charges

Using the wrong cancellation channel

The most common mistake is cancelling on the website when the subscription was bought through App Store or Google Play. In that scenario, the store may still renew the plan because the billing agreement sits with Apple or Google, not directly with Todoist.

Real-world example: a user removes the app, assumes the plan is gone, then gets billed again the next month. The fix is simple. Match the cancellation route to the purchase route every time.

Waiting until the last day

Another common mistake is trying to cancel just hours before renewal. If your charge normally lands on the 15th, do not wait until the night of the 14th. App stores, time zones, and card processing timing can make a last-minute cancellation risky.

A safer habit is to cancel at least 3 days before renewal, then verify that the subscription status changed. Senang and less drama.

Expecting a pro-rated refund automatically

Many people assume unused days will be refunded once they cancel. Todoist's published policy says monthly payments for Pro and Business are non-refundable upon cancellation unless local law requires otherwise (todoist.com). That means a mid-cycle cancellation usually preserves access until the end date, not money back for the remaining days.

If your issue is buyer's remorse rather than a billing error, support may reject the refund. Ask anyway if there was confusion or accidental renewal, but go in with realistic expectations.

Not saving confirmation proof

Some users click cancel, close the page, and move on. Then when a later charge appears, they have no screenshot, no confirmation email, and no exact cancellation timestamp. That weakens your case immediately.

The solution is boring but effective. Save the final screen, your receipt, and your support email. If support replies a week later, you will still have a clean timeline.

Assuming support will reply instantly

Todoist lists 24/7 support, but user feedback includes waiting over a week for a reply. Since there is no live chat or phone support, do not build your plan around getting same-day intervention for a billing issue.

If renewal is close, cancel through the subscription interface first, then email support with evidence. Do not wait for an email reply before taking the actual cancellation step.

Comparing each cancellation route side by side

Method comparison table

Key takeaway from the comparison

The web route is usually the fastest if you subscribed directly with Todoist. App Store and Google Play are fine too, but only when that is where you originally purchased the subscription. Registered mail is slower and less practical for this service because Todoist is built around online account management.

No single route fits every case. Choose the method that matches your billing channel, then keep proof. That one step avoids most can or not arguments later.

What to do right after cancellation

Immediate checks in the first 10 minutes

As soon as you cancel, reopen the subscription page and confirm the status changed. Take one more screenshot showing the cancelled state or end date. Add a calendar reminder for 2 days before the next expected billing date and another reminder for 7 days after, so you remember to check your bank statement.

If you cancelled through App Store or Google Play, also verify the status inside that store's Subscriptions page. You want proof from both the merchant side and the billing platform side if available.

How long to watch your bank statement and when to dispute

Monitor your card or bank statement through the next billing cycle. Look for recurring charges from Todoist, Apple, or Google depending on your payment route. If any unauthorised recurring charge appears after valid cancellation, contact the merchant immediately and keep that complaint in writing.

If the charge is not reversed, ask your issuing bank for a chargeback or a dispute of an unauthorised recurring card transaction. In Malaysia, banks commonly work within about 60 to 120 days from the transaction date or from when the issue was discovered, under Bank Negara Malaysia's consumer complaint framework.

Alternatives if you are moving on from Todoist

If you still want a task app, TickTick offers a free tier and Premium from $2.79 (RM12.00) per month approximately. Notion offers a free tier and Personal Pro at $4.00 (RM17.00) per month approximately. ClickUp offers a free tier and Unlimited at $5.00 (RM21.00) per user per month approximately.

For Apple-only users, Things 3 is different because it is a one-time purchase rather than a subscription. Prices are $9.99 (RM43.00) for iPhone, $19.99 (RM86.00) for iPad, and $29.99 (RM129.00) for Mac approximately. If your goal is fewer recurring charges, that model may be more attractive.

Useful links

• Todoist official website

• Todoist terms of service

• Todoist pricing

• Todoist help article for account deletion

• KPDN official website

Address and whether postal cancellation is really needed

No Malaysia cancellation address is published

Todoist does not provide a Malaysia-based physical cancellation address for subscriptions. The available process is online through your account or through the relevant app store, and support contact is mainly by email at [email protected].

That means most Malaysian users do not need a postal cancellation at all. For normal cases, the account cancellation path is the practical route because it directly disables the next renewal when done correctly.

When a postal trail may still help

If you are in an unusually messy dispute and want an extra paper trail, a registered letter can still serve as supporting evidence. Use it only as a backup when screenshots, receipts, and email records are already in place, because Todoist's own cancellation workflow is digital rather than mail-based.

For this service, the most useful proof is usually not a postal receipt. It is the combination of your cancellation screenshot, the exact billing date, and your written complaint history.