Cancellation Todoist: Easy Method

What is Todoist

Todoist as a task app and subscription service

Todoist is a task management app made by Doist. It launched in 2007 and is widely used for personal planning, project tracking, reminders, and team collaboration. The company is based in the United States for corporate contact purposes, with a listed mailing address in Palo Alto, California.

For users in the Philippines, the core setup is simple: a free plan, paid recurring plans, and automatic renewal unless you cancel in time. The truth is, many people sign up for the paid tier to unlock reminders, calendar view, and more projects, then later discover that cancellation depends on where they subscribed.

What people actually pay for

Most paying users subscribe for Todoist Pro or Business. Pro adds up to 300 personal projects, calendar layout, task duration, custom task reminders, 150 filter views, and unlimited activity. Business adds team workspace tools, up to 500 team projects, team calendar layout, and more admin controls.

Pricing is published in U.S. dollars, but for Philippine readers the converted amounts are about $7.00 (₱396) per month for Pro and $60.00 (₱3,390) per year for Pro. Business is about $10.00 (₱565) monthly and $96.00 (₱5,424) yearly, based on the published pricing page and pricing update notice (todoist.com).

How Todoist behaves in the Philippines

Todoist is available in the Philippines through the web, iPhone, and Android. Subscriptions may be billed directly by Todoist on the website, or through App Store and Google Play if you started there. That billing source matters because you must cancel through the same channel in many cases.

Local peso billing is not the main published price format on Todoist’s site, so you will often see U.S. dollar pricing first. If you pay with a card, the final peso amount can move slightly because of exchange rate changes and bank fees. If you used a mobile store, your receipt and refund path usually stay with Apple or Google, not Todoist support.

How to cancel Todoist without getting charged again

Checks to do before you tap cancel

Many users get frustrated when they cancel but still see one more charge. In Todoist’s terms, subscriptions renew automatically unless canceled at least 24 hours before the end of the current billing period (todoist.com). Take note: if your renewal is tomorrow, canceling today is better than waiting until the last minute.

Before canceling, open your account and record three things: your current plan, your next billing date, and the payment channel you used. Save a screenshot of the Subscription page, your latest receipt, and any trial end date shown at checkout or in settings. If you have important attachments or stored files, export or download them before making changes.

• Screenshot your plan name and renewal date
• Check whether billing is via web, App Store, or Google Play
• Save your latest invoice or store receipt
• Export any important tasks or files

Exact web cancellation path inside your account

If you subscribed on the Todoist website, the fastest path is inside your account. Log in to Todoist, click your profile picture in the top-right corner, open Settings, go to the Subscription tab, then click Cancel subscription and follow the on-screen steps. This is the official account-based cancellation route described in Todoist help material.

After you confirm, look for a visible status change in the Subscription area and save proof right away. A quick screenshot showing the downgraded or non-renewing status can save you a lot of hassle if a charge appears later. For account and deletion help, Todoist also maintains a support article here: Todoist help article.

How to cancel if you subscribed through App Store or Google Play

This is where many Philippine users get stuck. If the subscription started through Apple, Todoist usually cannot cancel it from the web dashboard for you. On iPhone or iPad, open App Store, tap your profile icon, tap Subscriptions, choose Todoist, then tap Cancel Subscription and confirm.

On Android, open Google Play Store, open the menu or your profile area, tap Payments and subscriptions or Subscriptions, select Todoist, then tap Cancel Subscription and confirm. Local complaints often mention that store subscriptions feel harder to track, especially when users forget which Google account or Apple ID was used.

• App Store path: Profile icon > Subscriptions > Todoist > Cancel Subscription
• Google Play path: Subscriptions > Todoist > Cancel Subscription
• Use the same Apple ID or Google account used for the purchase
• Save the final cancellation screen

Email support, no phone line, and postal option

Todoist does not list a customer phone number for subscription support. Live chat is also not available in the research data. Support is mainly handled by email at [email protected], with 24/7 support availability listed in the service details.

Email is useful if you have a billing error, a failed cancellation, or need written proof. Include your account email, billing date, amount charged, and screenshots in one message to reduce back and forth. If you want formal delivery proof, you can also send a registered letter to the company address; some users now use digital registered letter services such as Postclic because they create time-stamped proof of sending, receipt, and opening without going to a post office.

Postal cancellation details if you want extra proof

Postal mail is not the main route for Todoist, but it is still an option if you want a paper trail. This can help if you are disputing a continued charge and want one more documented notice in addition to email and screenshots.

Use a short letter with your account email, plan name, renewal date, and a clear cancellation request. Keep a copy of the letter and the delivery receipt. The physical mailing address appears again at the end of this guide for easy copy and paste.

After cancellation, what changes on your account

Your paid access usually stays until the current billing date

Todoist states that after cancellation, you keep paid access through the end of the current billing cycle, and no partial refund is provided for unused time unless required by law (todoist.com). So if your yearly plan renews every June 15 and you cancel on March 1, you typically keep Pro until June 15.

This is one area that confuses users. Canceling stops the next renewal, but it does not usually end your paid features that same day. If you want to verify the exact last day, compare the cancellation screen with your invoice date and take a screenshot.

What happens if you do nothing

If you do not cancel, Todoist says the subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before renewal (todoist.com). There is no minimum commitment period listed, so the practical commitment is monthly or yearly depending on the plan you chose.

Free trials also convert if you let them run. The trial end date is shown at checkout and in account settings, and you need to cancel before that date to avoid the paid charge. That small deadline is easy to miss, especially on mobile where receipts are split between Apple, Google, and your email inbox.

Your tasks and files after downgrade

After canceling a paid plan, your account goes back to the free membership instead of being wiped automatically. Todoist says you can still access your files, but if you exceed the free storage limit, you get 30 days to move excess files and you cannot add more until you reduce usage (todoist.com).

That means your tasks do not suddenly disappear, but some premium limits and features do. If you rely on many projects, reminders, or attached files, export what matters before the billing period ends so you are not scrambling later.

Todoist refund rules and what really works in the Philippines

The official refund policy in plain language

Many users feel annoyed when a cancellation does not lead to a refund. Here’s the thing: Todoist’s policy is fairly strict. Monthly Pro subscriptions are generally non-refundable unless required by applicable law, while yearly Pro subscriptions bought on the Todoist website can get a full refund if canceled within 30 days of purchase or renewal (todoist.com).

Todoist also says there are no partial refunds for unused time in the current billing period unless required by law. In practical terms, most users should not expect prorated refunds for the remaining days of a month or year. If the issue is a billing error or a technical problem on Todoist’s side, refunds may be issued at their discretion.

How Philippine consumer rights fit into that policy

In the Philippines, there is no universal statutory cooling-off period for all online subscriptions. The Consumer Act of the Philippines, Republic Act No. 7394, gives general consumer protections, and direct sales can have a 7 working day cooling-off period, but online software subscriptions do not get a clear automatic refund rule in the same way.

So if you bought Todoist online, your strongest practical argument is usually documented billing error, misleading renewal timing, or failure of the service promised. If Todoist’s own terms offer a 30-day refund on annual web renewals, use that exact policy window and send the request quickly with proof.

Best way to request a refund step by step

If you paid on the Todoist website, send your request to [email protected]. Put the key facts in the subject and first line: annual Pro refund request, purchase date, renewal date, amount, and account email. Attach the invoice, a screenshot of your subscription page, and a short sentence stating that your request falls within the 30-day annual refund window if applicable.

If you paid through App Store or Google Play, use Apple or Google’s refund channel because platform billing usually stays under their rules. Todoist itself tells users to follow the platform refund policies for store purchases. This is one of the biggest sources of confusion, so do not waste days arguing with the wrong support team.

Chargeback, GCash, Maya, and bank disputes as a last resort

If you were charged after canceling or the charge was unauthorized, contact your bank, card issuer, GCash, or Maya and ask about a chargeback or transaction dispute. In the Philippines, cardholders typically have up to 60 days from the statement date to dispute a transaction under BSP-related banking practice. Save screenshots of your cancellation confirmation, emails, and receipts before filing.

You can also bring a consumer complaint to the DTI for online subscription issues under RA 7394. Use chargeback only after giving the merchant or platform a fair chance to fix the problem, because banks usually ask for evidence that you tried the normal support path first.

Todoist terms that affect your renewal, trial, and downgrade

Auto-renewal and commitment rules

Todoist’s terms say subscriptions renew automatically at the end of each billing period unless canceled at least 24 hours before the end of the current period (todoist.com). That single clause matters more than anything else if your goal is to avoid the next charge.

The same terms do not list a minimum commitment duration. In everyday use, that means you are tied to the period you already paid for, either monthly or yearly, but there is no separate early termination fee found in the terms.

Free trial conversion and data after downgrade

Todoist states that free trials are available for new users and that the trial end date is shown at checkout and in account settings (todoist.com). If you forget to cancel before the trial ends, billing starts automatically. That is normal for many SaaS apps, but it catches people who assume a trial ends without payment.

On data retention, the terms say your paid account reverts to the free membership after cancellation, and you keep access to files unless you exceed the free storage limit. If you do exceed it, you get 30 days to remove excess files before storage restrictions fully kick in.

Todoist plans and pricing in Philippine peso terms

Current recurring plans and converted peso cost

Prices are approximate, converted from USD at the rate 1 USD ≈ 56.5 PHP, and you should check the official website for exact local prices.

Which plan costs more, and where the savings are

The cheapest recurring paid plan is Pro Monthly at $7.00 (₱396). The most expensive listed recurring option is Business Annual at $96.00 (₱5,424). For solo users, Pro is usually the relevant comparison because Business adds team controls that many individuals will never touch.

Annual billing saves money. Pro Monthly would cost about $84.00 (₱4,746) over 12 months, while Pro Annual is $60.00 (₱3,390), a saving of about $24.00 (₱1,356), or roughly 29%. Business Monthly totals about $120.00 (₱6,780) yearly, versus $96.00 (₱5,424) on annual billing, with the same rough 20% savings.

Billing notes and price change heads up

Todoist’s pricing update notice says new pricing takes effect on the next renewal date on or after December 10, 2025 (todoist.com). There is also a note that App Store users on a Pro Legacy plan may keep previous pricing unless they manually upgrade, which means mobile subscribers may see different renewal behavior from direct web subscribers.

No cancellation fee was found in the terms, and no early termination fee was found either. The cost risk is not a penalty fee but an unwanted renewal because the account stayed active too close to the next billing date.

Your rights in the Philippines if Todoist cancellation goes wrong

The laws that matter for this kind of subscription

For Philippine users, the main consumer law is the Consumer Act of the Philippines, Republic Act No. 7394. It does not create a blanket refund right for every online software subscription, but it does protect consumers against unfair or deceptive practices and gives you a path to complain to the Department of Trade and Industry.

For card and e-wallet billing disputes, BSP-related banking rules matter because banks and payment providers handle unauthorized or continued charges. If Todoist’s terms are silent on local law or dispute resolution, Philippine users should focus on practical evidence: renewal date, cancellation timestamp, invoice amount, and account screenshots.

Cooling-off and withdrawal in real-life use

Door-to-door and direct sales can involve a 7 working day cooling-off period in the Philippines, but online subscriptions like Todoist do not have a clear universal cooling-off rule that automatically covers every case. That means you cannot assume a legal 7-day no-questions-asked refund just because the purchase was online.

Still, if you subscribed to an annual web plan and canceled within 30 days, Todoist’s own refund policy for that scenario is stronger than many general legal arguments. Use the company policy first, then escalate to DTI or your payment provider if the request is ignored or wrongly denied.

How to file a complaint if support is not helping

If Todoist support does not resolve a continued charge, organize your file before complaining. Put together your cancellation screenshot, invoice, bank statement line, and your email thread with [email protected]. A complete file often gets faster action than a vague complaint.

You can raise the issue with the DTI for online consumer complaints under RA 7394. If the problem is a card or e-wallet charge, also contact your bank, GCash, Maya, or card issuer and ask for the dispute procedure within the usual 60-day statement window. Submit the same evidence set to avoid inconsistent timelines.

Useful local contacts

The most useful authority for a subscription dispute is the Department of Trade and Industry. For payment disputes, your bank or e-wallet is usually the faster first stop, especially when a charge appears after cancellation.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas
• Todoist support email: [email protected]

What customers say about cancellation and support

Overall verdict from available reviews

Based on the review set provided here, the trend is clearly negative: 0 positive and 5 negative reviews. That does not prove every user has a bad experience, but it does show a pattern of frustration around unsubscribe flows, account closure, and support response quality. In the Philippines, that lines up with the common local issues already flagged: app store cancellation confusion and limited support channels.

The fair takeaway is this: Todoist’s actual click path is not hard on paper, but the experience becomes difficult when billing was done through Apple or Google, or when you need help fast and only email support is available.

Recurring themes table

Sources summary table

Individual user comments

• "Dificult to unsubscribe from their newsletters. It is illegal to ask someone to log in in order to cancel the communication." (TrustPilot)
• "Not possible to opt-out from the newsletter. Tried on 3 different browsers. Reported to Google and others services. Wish you the worst spammers." (TrustPilot)
• "I asked for my account to be closed ages ago yet I've now started getting unwanted (and probably illegal) posts from Todoist." (TrustPilot)
• "I have requested the account be closed again but have only been sent an option to download my data - not what I wanted." (TrustPilot)
• "I sent money last July 6, 2024 and as of today September 6, 2024 remittance has not been received by the recipient in the Philippines. It's been 2 months now and already made several follow ups and all responses were they are still monitoring when the transaction would go through. Keep apologizing but no real action." (TrustPilot)

Only negative reviews were provided in the dataset, so it is honest to say that the documented feedback here is one-sided. On the positive side, Todoist does at least publish a clear account cancellation path and a written refund rule for annual web plans, which is more transparent than some SaaS rivals.

The documentation checklist that saves you time later

What to save before cancellation

Before you cancel, collect proof as if you might need it in a billing dispute. Save a screenshot of your Subscription page, your plan name, and the next renewal date. If you are on a trial, save the trial end date too because that date decides whether you get charged.

• Subscription page screenshot
• Latest invoice or store receipt
• Account email and username
• Exported task or file backup

What to keep for refunds and disputes

If you ask for a refund, include the transaction ID, purchase date, renewal date, and exact amount charged. For Philippine users, a bank statement line or card notification can help match the charge date to the invoice date. If the payment came from GCash or Maya, save the transaction reference inside the app.

After cancellation, keep the confirmation email or final confirmation screen for at least 60 days. That matches the practical dispute window many banks use for chargebacks from the statement date.

Mistakes that cause extra charges or failed refund requests

Canceling on the wrong platform

A very common mistake is trying to cancel on the Todoist website when the subscription was started in App Store or Google Play. The result is that the paid plan may still renew because the real billing relationship sits with Apple or Google. If you are unsure, check the name on your receipt before doing anything else.

Solution: match the cancellation method to the payment source. Apple receipt means App Store cancellation. Google receipt means Google Play cancellation. Todoist invoice means cancel inside the web account.

Waiting too close to renewal

Todoist says you need to cancel at least 24 hours before the end of the current billing period to stop automatic renewal (todoist.com). Users who cancel on the final day sometimes assume the request is immediate, then get upset when one more billing cycle is charged.

Solution: cancel at least 2 days early if possible. That buffer helps if the app store is slow to load, the wrong account is signed in, or your internet drops while confirming.

Expecting a prorated refund

Another frequent misunderstanding is assuming that canceling mid-cycle means a refund for unused days. Todoist’s policy says no partial refund is provided for unused time unless required by law (todoist.com). So canceling halfway through a monthly or yearly plan usually stops future renewal but does not return the unused balance.

Solution: if you want money back, focus on the scenarios with a real policy basis, such as a yearly web subscription canceled within 30 days of purchase or renewal, or a clear billing error with evidence.

Not saving proof of cancellation

Email-only support can be slow when you have no screenshots. If a charge appears later, saying “I canceled before” is weaker than showing the exact confirmation screen with date and time. This matters even more if you need to involve DTI, your bank, or your card issuer.

Solution: save the final screen, the email confirmation, and your account status page after cancellation. Put them in one folder with your invoice so you can forward everything in one message.

Mixing up account closure with subscription cancellation

Some reviews complain about account closure and data download rather than billing alone. Closing an account and canceling a subscription are related but not always the same workflow. A user can end paid renewal yet still keep a free account, which is how Todoist normally handles downgrades.

Solution: be specific in your message. If you want billing stopped, say “cancel subscription.” If you also want the account removed, say “delete account” as a separate request and confirm that renewal has already been turned off.

Quick comparison of all cancellation routes

Methods, notice period, fee, and effort

What this comparison means in practice

Web cancellation is usually the cleanest if you subscribed directly with Todoist. App Store and Google Play are not necessarily harder in theory, but they become medium difficulty because users often forget which account made the purchase. Registered mail is slower, but it gives you stronger proof if a dispute becomes messy.

No route shows a cancellation fee in the terms. The real risk is timing, not penalty cost. If you want less hassle, use the original billing channel and keep proof right after submission.

What to do right after you cancel

Immediate checks for the same day

Right after canceling, confirm that your account shows non-renewal status or an end date for paid access. Save that screen and set a calendar reminder for 3 days before the former renewal date and again on the expected statement date. Those reminders catch continued charges early.

If you canceled through App Store or Google Play, open the subscriptions page again after a few minutes and verify that Todoist no longer shows as active. This extra check matters because a canceled web account does not always mean a canceled app store subscription.

How long to watch your bank statement

Monitor at least your next billing cycle and ideally the next 60 days of statements. Look for the merchant name, date, and amount matching the old charge pattern. If an unauthorized charge appears, contact your bank, GCash, Maya, or card issuer immediately and mention that you already canceled.

In the Philippines, chargeback or dispute windows often run up to 60 days from the statement date. Keep your cancellation screenshot because banks and e-wallets usually ask for evidence before they reverse or investigate a recurring charge.

Alternatives if you are moving on

If you are leaving Todoist but still need a task app, three solid options stand out. TickTick offers habit tracking, calendar integration, and a Pomodoro timer, with Premium at $27.99 per year (about ₱1,581). Microsoft To Do is free and works well if you already use Microsoft services.

Google Tasks is also free and fits users who live inside Gmail and Google Calendar. If you want something closer to a classic power-user to-do app, Remember the Milk has a Pro tier at $39.99 per year, about ₱2,260.

Useful links

• Todoist pricing
• Todoist terms
• Todoist help
• DTI official website
• BSP official website

Physical cancellation address and when to use it

The mailing address on file

If you want to send a formal written cancellation notice or supporting dispute letter, use this address:

• 2100 Geng Road, Suite 210, Palo Alto, California, 94303, United States

Include your Todoist account email, your plan type, the last four digits of the card if relevant, and the date you already canceled online or by email. That makes it easier to match your letter to the correct account.

When online cancellation is enough

For most users, online cancellation through the account dashboard, App Store, or Google Play is enough. The postal address is mainly useful when you want an extra paper trail for a billing dispute, especially if email replies are delayed or unclear.

If your goal is speed, the web or app store route will usually beat postal mail. If your goal is proof, combining cancellation screenshots, an email to [email protected], and a formal mailed notice gives you a stronger record if you need DTI or a bank dispute later.