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cancellation Craft: Easy Method
What is Craft
Overview
Craft is a subscription service that delivers hand-picked craft gins, mixers, and tasting notes to members. It is billed on a recurring subscription basis and managed online through the Craft website.
Service offered
Members receive curated gin boxes and accompanying tasting information each billing period. Membership details, billing and subscription controls are handled through the Craft account portal.
How to cancel Craft
Cancel via Craft website (recommended)
- Log in at docs.craft.do.
- Go to your Avatar → Settings → Subscriptions → Settings and Billing.
- Scroll to the Danger Zone and choose "Cancel Subscription".
- Confirm the cancellation when prompted and keep any confirmation emails you receive.
Cancel via app platforms (Apple / Google)
- If you subscribed through the Apple App Store, cancel via your Apple ID subscription settings. See Apple support: Manage subscriptions on iPhone or iPad.
- If you subscribed through Google Play, cancel in the Play Store subscriptions page. See Google support: Manage subscriptions — Google Play.
- Craft typically does not control platform-managed subscriptions, so use the platform-native cancellation flow where applicable.
What happens when you cancel
Access after cancellation
When you cancel, your subscription will not renew at the next billing date. You typically retain access until the end of the current paid period.
Data and account status
On cancellation accounts generally revert to a free tier. Documents, order history, and account data remain intact and accessible unless you or Craft explicitly delete them.
Will I get a refund?
Web purchases (Craft site)
- Web purchases reportedly include a 14-day money-back guarantee; community reports describe this as a "no questions asked" refund window for web subscriptions.
- To request a web refund, contact Craft support and include your order details and proof of purchase.
App Store and Google Play purchases
- In-app or platform purchases are subject to the App Store or Google Play refund policies and are not covered by Craft's web refund guarantee.
- For Apple refunds use: Apple refund requests. For Google Play refunds use: Google Play refunds.
Craft plans and pricing
Pricing availability
No verified public pricing is available in the provided sources. For current plans and exact fees contact Craft directly.
How to request pricing
Use your Craft account portal or the official website to view or request plan pricing and billing terms before subscribing.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Visit the official site or your account to see available plans and billing options. |
Your consumer rights in United Arab Emirates
Relevant UAE law
Consumer protection in the UAE is governed by federal consumer protection provisions and the Ministry of Economy oversees enforcement.
Key law: Federal Decree-Law No. (15) of 2020 on Consumer Protection is the primary legal framework for consumer rights.
How to escalate a dispute
- If you cannot resolve a refund or cancellation issue with Craft, you may file a complaint with the UAE Ministry of Economy or use the UAE government consumer portal: UAE consumer protection (u.ae).
- Keep records of transactions, correspondence, screenshots, and order numbers to support your complaint.
Customer experiences
Positive feedback
Some users report excellent customer support responsiveness and an intuitive experience when the service and billing work as expected.
Positive comments highlight helpful support teams and functional ordering and tracking when used correctly.
Negative feedback
Other users report confusing navigation, inconsistent interfaces, and problems with organizing orders or content.
There are isolated reports of issues with exporting or formatting and frustration when platform refunds (Apple/Google) were denied.
Documentation checklist
Before you cancel
- Account email and login details.
- Order number(s) and subscription ID.
- Payment method and transaction receipts or screenshots.
For refund or escalation
- Confirmation emails of cancellation or subscription changes.
- Copies of correspondence with support.
- Any tracking numbers or delivery proofs for physical boxes.
Common mistakes
Canceling in the wrong place
Example: Attempting to cancel a platform-managed subscription on the Craft website. If you subscribed via Apple or Google Play you must cancel through those stores.
Always verify where the charge originated before canceling.
Missing documentation
Example: Not saving receipts or confirmation emails before contacting support. This delays refunds or dispute resolution.
Keep screenshots of subscription pages and the cancellation confirmation for your records.
Comparative recap
Quick comparison
| Method | Where to cancel | Refund handling | Notes |
|---|---|---|---|
| Web (official site) | docs.craft.do → Avatar → Settings → Subscriptions | 14-day money-back guarantee (web purchases) | Cancel in account portal; keep confirmation email. |
| Apple App Store | Apple ID subscription settings (iPhone/iPad) | Handled by Apple (Apple refund policy) | Craft recommends canceling via Apple if subscribed there. |
| Google Play | Google Play subscriptions page | Handled by Google Play policy | Craft does not document Play steps explicitly; use Play Store management. |
After cancelling
Next steps
Save the cancellation confirmation and monitor your payment method for stops on future recurring charges.
If you expect a web refund, allow the stated processing time and check your bank or card statement for reversals.
If you need more help
- Official Craft site: https://www.craft.do/
- Apple support for subscriptions: Manage subscriptions
- Google Play help: Manage Play subscriptions
- File a UAE consumer complaint: UAE consumer protection
Address
Mailing address
PO Box 211623, Dubai, United Arab Emirates.
Notes
Use your account portal or official support channels for time-sensitive requests. Keep postal contact for formal correspondence if required.
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Written by Hind Al Dhaheri
Digital-law graduate · 6 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 6 years.