Cancellation Craft: Easy Method

What is Craft

Craft as a subscription service

Craft is best known as a productivity app for documents and notes, with paid plans such as Plus at $8.00 (₱452) monthly and Family at $15.00 (₱848) monthly, according to Craft pricing pages. But the service context you provided for this guide points to a subscription product called Craft Gin Club, a monthly food-delivery style membership for curated gin boxes. That mismatch is exactly why many users get confused at cancellation time.

Here is the truth: if you signed up through a Craft account page, App Store, or Google Play, you are likely dealing with the app subscription described in Craft's help center. If you signed up for monthly gin deliveries under Craft Gin Club, the note says cancellation is done from your account under Account Details, or by email, and the postal cancellation address is in London. Before you cancel, confirm which Craft you actually bought.

What users usually pay for

For the app version of Craft, people pay for unlimited documents, 1TB storage, version history, team spaces, and AI credits. The Plus annual plan is $96.00 (₱5,424), while the Team monthly plan is $50.00 (₱2,825) for up to 10 Plus accounts (craft.do, support.craft.do). Those are recurring subscriptions, so missed cancellation deadlines can lead to another billing cycle.

For the gin-club style service in your brief, the value is different: recurring monthly deliveries, curated selections, tasting notes, and recipes. Since this guide is about cancellation, the practical point is simple. You should identify whether your recurring charge came from Craft directly, Apple, Google, or a card charge linked to a delivery membership.

Availability in the Philippines

Craft's support article is in English and the support email listed is [email protected]. No support phone number is available, and no live chat is available either. For users in the Philippines, that can feel slow, especially if you are trying to stop a charge a day before renewal.

Local pricing is not officially shown in PHP in the source data, so the PHP figures in this guide are converted at 1 USD ≈ 56.5 PHP. If you pay through App Store or Google Play, your actual amount in the Philippines may differ slightly because of store pricing, tax handling, or exchange rate movement. Heads up: screenshot the amount shown in your billing page before you cancel.

How to cancel Craft step by step

Checks to do before you click cancel

Many Craft users get frustrated when the process is unclear or when they keep getting charged after they thought they had canceled. That frustration is real, especially with no live chat and no listed phone support. Before doing anything, open your billing email or bank app and confirm the exact billing source, the renewal date, and the last amount charged.

Save your important data before cancellation. If you use the productivity app, export documents you need and take screenshots of your current plan, storage use, and renewal date. If you use the subscription delivery service mentioned in your brief, screenshot your membership page, upcoming shipment, and the page that shows the next billing or processing date.

• Screenshot your current plan and renewal date
• Save the last receipt or bank transaction reference
• Export documents or save order history
• Check whether you subscribed on web, App Store, or Google Play

Cancel through the web account

If your subscription is managed directly by Craft, the note in your brief says the path is Account Details and then Want to cancel your membership. For the Craft app help article, the official support page also confirms cancellation from your subscription settings (support.craft.do). The safest practical route is to log in on the web first, because billing controls are usually clearer there than inside the app.

Use this click path: log in to your account, open Account Details, go to the subscription or membership area, then select Want to cancel your membership or the visible cancel option. Follow every confirmation screen until you see a final confirmation message. Do not stop after the first screen because some services show a retention page before the final cancellation is completed.

If you want the official instructions, use Craft cancellation help. Since no dark patterns were identified in the research, there is no confirmed trick here, but a common mistake is closing the page too early and assuming the request already went through.

Cancel by email or written request

If the web flow fails, send an email to [email protected] the same day. Put your account email, full name, last charge date, amount, and a direct sentence such as: "Please cancel my subscription before the next renewal and confirm by email." Ask for written confirmation and keep the sent email plus any auto-reply.

There is no listed phone number and no live chat support. That means email is your main support channel if the account page does not work. For users in the Philippines, this is where delays can happen, so send the request before the billing date, not on the last few hours of renewal day.

If you prefer written proof by post, you can send a registered letter to the London cancellation address listed at the end of this guide. A digital certified mail service such as Postclic can also give timestamped proof of sending, receipt, and opening, which is useful if you want a faster paper trail without visiting a post office.

Cancel through App Store or Google Play

Some users in the Philippines specifically report difficulty when the subscription was bought through the App Store because Apple's process must be followed. That means canceling inside a Craft account page may not stop the renewal if Apple is the billing merchant. Check your receipt first. If the receipt comes from Apple, cancel in your Apple subscriptions page.

For App Store, open Settings on your iPhone, tap your Apple ID, tap Subscriptions, choose Craft, then tap Cancel Subscription. For Google Play, open Google Play, tap your profile icon, go to Payments and subscriptions, tap Subscriptions, choose Craft, then tap Cancel. In both cases, do this before the next billing date. Store-managed subscriptions usually stay active until the end of the paid period after cancellation.

After you cancel, what actually changes

Access usually continues until the paid period ends

For the Craft app subscription, the normal pattern stated in platform billing systems is that cancellation stops renewal, not immediate access. So if your monthly plan renews on April 28 and you cancel on April 20, you should usually keep paid access until April 28. That is the date to note in your calendar and in your screenshots.

If your case is the gin-club membership from the service note, the practical effect depends on shipment timing. If a monthly box has already been processed before you cancel, you may still receive that shipment, while the next cycle should stop. That is why checking the cut-off date matters more than the exact time you clicked cancel.

What happens if you do nothing

If you do not cancel before the next billing date, the subscription auto-renews and another charge can be taken. For the app plans in the source data, that could mean another $8.00 (₱452) for Plus monthly, $15.00 (₱848) for Family monthly, or $50.00 (₱2,825) for Team monthly. Annual renewals are much bigger, so forgetting the date can be expensive.

This is one reason users get upset after delayed support replies. If your email reaches support after renewal has already happened, you may need to request a refund separately, and success is not guaranteed. Put a reminder two to three days before your renewal date, not on the exact day.

Your data and saved content

The verified cancellation source explains how to cancel but does not clearly state a full public data retention timeline on the cancellation page. So the safe move is to export anything you need before you downgrade or close access. If you use the app heavily for notes or documents, do not assume files will stay editable forever on a free tier.

For delivery memberships, save your invoices, shipment records, and any membership confirmation. If there is a future dispute with your bank, those records help prove the service type, billing cycle, and the date you tried to stop renewal.

Refunds, delays, and what to do if Craft still charges you

What the public sources say about refunds

The verified Craft cancellation article focuses on how to stop the subscription, but the research set does not provide a clear public refund clause or a cancellation fee clause. No cancellation fee was found, which is good news. At the same time, no solid promise of prorated refunds appears in the provided sources, so you should not assume money will be returned for the unused part of a billing cycle.

That means the practical expectation is modest. If you cancel after renewal, many digital subscriptions only stop the next cycle and let the current paid period run. If your charge was unauthorized, duplicated, or continued after a confirmed cancellation, your case is stronger and worth pursuing right away.

Your rights in the Philippines for cancellation and withdrawal

Under the Consumer Act of the Philippines, or RA 7394, consumers have protections against unfair or deceptive sales practices. For door-to-door or direct sales, there is a seven working day cooling-off period. For online subscriptions, there is no universal statutory cooling-off period that applies to every case, so refund outcomes often depend on platform policy, merchant policy, and proof of what happened.

For Craft specifically, that means a simple change of mind after an online renewal may not automatically produce a refund. But if the charge continued after cancellation, if the terms were unclear, or if the subscription path was misleading, you can escalate to DTI and your payment provider with screenshots and receipts.

How to ask for a refund

Use the same channel that billed you. If Craft billed you directly, email [email protected] with your account email, transaction date, amount, reason for refund, and your cancellation proof. Mention the exact charge, such as "$8.00 (₱452)" or the peso amount actually posted on your card statement, and attach screenshots of the cancellation confirmation.

If Apple billed you, request the refund through Apple's purchase history and report-a-problem flow. If Google billed you, use Google Play order history and the refund request tools. The truth is, store-based refunds can be simpler than merchant email support because the billing trail is cleaner.

Chargeback as a last resort

In the Philippines, you can dispute unauthorized or continued charges with your bank, credit card issuer, GCash, or Maya. Under BSP-related banking practice, cardholders typically have up to 60 days from the statement date to dispute a transaction. If you have a screenshot showing you canceled before renewal and the charge still went through, file the dispute immediately.

DTI handles consumer complaints for online subscriptions under RA 7394. Use chargeback only when the merchant or platform does not resolve the issue. Your evidence should include the cancellation confirmation, billing receipt, statement screenshot, and any email thread showing that you asked support to stop the subscription.

Craft plans and pricing in Philippine pesos

Current recurring plans

Prices are approximate, converted from USD at 1 USD ≈ 56.5 PHP. Check the official Craft pricing pages for the exact local amount and store-specific billing.

Which plan costs the most and least

The lowest recurring paid plan in the verified data is Plus monthly at $8.00 (₱452). The highest listed recurring plan is Team monthly at $50.00 (₱2,825). If you only need personal notes and documents, paying for Family or Team can be overkill unless you really use collaboration features.

For solo users, Plus is the simplest benchmark. If your monthly bill is much higher than ₱452 for a single account, check whether you accidentally chose a family plan, a team seat, or store pricing with a different tax treatment.

Annual versus monthly value

Plus annual is $96.00 (₱5,424), which equals 12 monthly payments of $8.00. Based on the verified figures provided, there is no discount on the annual Plus plan. Family annual at $180.00 (₱10,170) also matches 12 monthly payments of $15.00, so again there is no clear annual savings in the data set.

That is worth noticing before renewal. If there is no annual discount, locking yourself into an annual cycle gives you less flexibility without visible price savings. Review your renewal setting before the annual charge posts.

Your rights in the Philippines if cancellation goes wrong

The laws that matter for a Craft subscription

In the Philippines, the main law to remember is the Consumer Act of the Philippines, RA 7394. It protects buyers from unfair or deceptive sales acts and supports complaints against problematic online subscription billing. If Craft or a platform keeps charging you after cancellation, your evidence matters more than long legal arguments.

For direct or door-to-door sales, a seven working day cooling-off period may apply. For online services, there is no universal cooling-off rule for every subscription, which is why your billing source is crucial. If the charge came from Apple, Google, or your bank card, each channel has its own dispute path on top of RA 7394 protections.

How to complain to DTI and your payment provider

Start with the merchant or platform, because DTI will ask what steps you already took. Send your cancellation proof, your receipt, the renewal date, and a short timeline of events. If there is no response or the answer is unreasonable, file a complaint with DTI and a dispute with your card issuer or e-wallet provider.

For card disputes, BSP-related practice usually allows about 60 days from the statement date to challenge a charge. So if Craft renewed on May 2 and the charge appears on your statement, do not wait for weeks of back-and-forth email. File early and attach clear screenshots.

Useful Philippine contacts

For consumer issues, DTI is the main authority to contact for online subscription complaints in the Philippines. For payment disputes, contact your bank, GCash, Maya, or credit card issuer on the same day you decide to escalate. If the issue involves unauthorized billing, ask specifically for a charge dispute or chargeback form.

• DTI website: Department of Trade and Industry
• BSP website: Bangko Sentral ng Pilipinas
• Craft cancellation help: Official cancellation article

What customers say about the cancellation experience

Overall verdict from available reviews

Based on the review set provided, the cancellation experience looks difficult, not smooth. The sentiment trend is 0 positive and 5 negative out of 5 unique reviews. The biggest themes are poor customer service, ignored cancellation requests, and continued billing after users thought they had canceled.

For users in the Philippines, the local pain points in the research line up with this pattern. Some users struggle with App Store cancellations because Apple controls that billing path, and some find the lack of live chat support inconvenient when they need immediate help.

Recurring themes table

Sources summary table and user quotes

• "Worst customer service. I've been trying to contact them for months about the issues on credit card and they are not responsive. Going to the bank is a hassle and having an unreliable customer service is not helpful." (TrustPilot)
• "They take your money and do not send you the code, the videos are terrible and they refuse to cancel your membership !!!!!" (TrustPilot)
• "They keep ignoring repeated requests for cancellation despite going through their cancellation procedure month after month and having contacted the credit card company who claim they are unable to stop them." (TrustPilot)

Only negative reviews were provided in the data set, so that should be said plainly. To stay balanced, the positive side is that Craft does publish a cancellation help article and clear pricing pages, which is better than having no public help documentation at all.

Documents to prepare before and after cancellation

What to save before you cancel

Prepare your evidence before you open the cancellation page. That includes a screenshot of your current plan, your renewal date, and the screen that shows who bills you. If your receipt says Apple or Google, that one screenshot can save you from canceling in the wrong place.

If you use the Craft app for work or school, export files before downgrading. If you use a delivery membership, save your order history and the page showing your next shipment. A lot of refund disputes fail because the user has no copy of the account page after access changes.

What to attach to a refund or dispute request

Use exact document names when you send your request. Good examples are subscription receipt, App Store receipt, Google Play order ID, card statement screenshot, cancellation confirmation email, and account page screenshot taken on the cancellation date. Add the amount and date in your message body so support can match it quickly.

After cancellation, keep monitoring your statement for at least one more billing cycle. Save the final confirmation screen and any support reply in one folder. If an unauthorized charge appears later, you will have a neat timeline ready for DTI, BSP-related bank escalation, or a chargeback case.

Common mistakes that lead to extra charges

Using the wrong cancellation channel

This is the biggest trap. If you subscribed through App Store, canceling on the Craft website may not stop the renewal. The same goes for Google Play. Real users already report that App Store-based cancellation can be harder because Apple's own process has to be followed.

Solution: always identify the billing merchant first. Check whether your receipt came from Craft, Apple, or Google. Then cancel in that exact channel and keep proof.

Waiting until the billing date

Many people send the cancellation email on the same day the renewal is due, then get charged anyway. With no live chat and no phone support listed, same-day requests are risky. Time zone differences can also matter if the account or support team is outside the Philippines.

Solution: cancel at least two to three days before renewal. If your renewal is on June 15, aim to finish cancellation by June 12 and keep a screenshot with the date visible.

Expecting an automatic prorated refund

The public sources provided do not promise prorated refunds, and no cancellation fee clause was found either. Some users assume that canceling halfway through the month means half the money comes back. That is often not how recurring subscriptions work.

Solution: treat cancellation and refund as two separate steps. Cancel the renewal first, then request a refund only if there was an unauthorized charge, duplicate billing, or a clear cancellation failure.

Not saving the confirmation page

A user may click cancel, see a brief message, close the tab, and move on. Two weeks later, a charge appears and there is no proof of what happened. That creates a weak dispute case with support or your bank.

Solution: save the final confirmation page, the confirmation email, and your last plan page screenshot. If you do not receive a confirmation email within a reasonable time, follow up the same day.

Ignoring the bank statement after cancellation

Some continued-charge complaints only get noticed when two or three billing cycles have already passed. In the Philippines, charge disputes are time-sensitive, and 60 days from the statement date is a common practical limit for card disputes.

Solution: check your next statement and your e-wallet history. If a charge appears after confirmed cancellation, raise it with the merchant and your payment provider immediately.

Cancellation methods compared for Craft users

Comparison table

What this table means in practice

The web account route is usually the fastest if Craft bills you directly. App Store and Google Play are workable, but they add one more layer because you are dealing with the store's billing system instead of the merchant's own cancellation form. Registered mail is slower but useful when you want a formal paper trail.

No single method fits every case. If your goal is speed, use the billing channel directly. If your goal is evidence for a dispute, combine the cancellation step with screenshots, an email follow-up, and statement monitoring.

What to do right after cancelling

Immediate checks for peace of mind

Right after you cancel, look for three things: a final on-screen confirmation, a confirmation email, and a visible change in your account status. If the account still shows Active or Renews on a future date without any cancellation note, do not assume you are done. Take a screenshot and contact support the same day.

Add two reminders to your phone calendar. Set one reminder for the day before your original renewal date and another for the day your bank or e-wallet usually posts recurring charges. That tiny step can save you a lot of hassle.

Monitor your statement and know when to escalate

Watch your card, GCash, or Maya statement for at least one full billing cycle after cancellation. If an unauthorized or continued charge appears, contact the merchant immediately and then your payment provider. In the Philippines, you can also escalate to DTI under RA 7394 and ask your bank for a chargeback, often within 60 days from the statement date.

Your evidence should be simple and complete: cancellation screenshot, confirmation email, receipt, and the later charge. Banks respond faster when your timeline is clear and your attachments match the exact amount and date.

Alternatives if you are moving on

If you are leaving the Craft app and want another notes workspace, Notion has a free tier and paid plans starting at $4 per month. Evernote starts at $7.99 per month, while Microsoft OneNote and Google Keep both offer free options for lighter use. Zoho Notebook is another free alternative for simpler note organization.

If your problem is not the product but the billing flow, choosing a service with local support responsiveness or easier in-app billing management can make a big difference. For many Philippine users, a clear receipt trail and fast support matter just as much as features.

Useful links

• Craft official pricing page
• Craft official cancellation guide
• Craft plans and pricing help article
• Craft AI credits help article
• DTI Philippines
• Bangko Sentral ng Pilipinas

Where to send a written cancellation request

Postal cancellation address

If you want to send a written request by post for the Craft Gin Club membership referenced in your brief, use this address:

• Craft Gin Club, Devonshire House, 60 Goswell Road, London EC1M 7AD, United Kingdom

Write your full name, account email, last payment date, and a short sentence asking for cancellation before the next renewal. Send it early because international delivery can take time.

Best way to use the address without slowing yourself down

For most users, postal mail should be a backup record, not the only action. Use the account cancellation page first, then email [email protected], then use registered mail if you want formal proof. That layered approach is much better than waiting for a letter to arrive while the next billing date gets closer.

If you are in the Philippines and the renewal date is near, do not rely on post alone. Use the fastest digital route available that same day, then keep every screenshot and receipt in case you need DTI or bank support later.