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Cancellation service #1 in UAE
cancellation Racing Post: Easy Method
What is Racing Post
Service overview
Racing Post is a specialist horse‑racing news, data and tips service that offers racecards, results, form analysis and expert commentary.
Access is by free content and paid Racing Post+ subscriptions (web) or in‑app purchases via Apple App Store and Google Play.
Where it is provided from
The service is operated by Spotlight Sports Group and is available globally via web and mobile apps.
Subscriptions bought through app stores are managed by Apple or Google; web subscriptions are handled directly by Spotlight Sports Group.
How to cancel Racing Post
Cancel if you subscribed via App Store or Play Store
- If you subscribed through Apple App Store or Google Play, you must cancel through that app provider.
- Racing Post (Spotlight Sports Group) cannot cancel or refund subscriptions bought via those stores.
- See Apple or Google support pages for step‑by‑step cancellation instructions.
Cancel if you subscribed directly via web (Racing Post+)
- Call the Racing Post subscription team on +44 (0) 2036 348615 (Mon - Fri 9am - 8pm) to request cancellation.
- To avoid automatic renewal, cancel at least 7 days before the next monthly payment or 30 days before annual renewal.
- Provide your account email and order or subscription reference when you call to speed up the process.
What happens when you cancel
Access after cancellation
Direct web subscribers retain access for any paid period remaining until the cancellation takes effect.
Subscriptions via App Store/Play Store end according to the provider’s billing cycle and management rules.
Renewal and data handling
- Automatic renewals stop after cancellation where cancellation is processed in time.
- Racing Post will keep account data consistent with its privacy policy; request account or data changes via official support channels.
Will I get a refund?
Refunds for direct web subscriptions (Racing Post+)
Direct subscriptions are eligible for a pro‑rata refund for unused whole days remaining after cancellation.
Refunds are paid to the original payment method within 30 days of the cancellation or downgrade taking effect; an administrative fee may apply.
Refunds and exceptions
- No refunds are provided for subscriptions purchased via Apple App Store or Google Play - refunds must follow those providers’ policies.
- No refunds are provided for postponement or cancellation of Racing Post+ content or schedule changes.
- Physical goods from the Racing Post Shop: UK/EU consumers have a 14‑day cancellation right from delivery; outside UK/EU returns of unused, unopened items may be accepted at the seller’s discretion.
- Refunds for returned shop items are issued to the original payment method, typically within about three weeks after the item is received.
Racing Post plans and pricing
Pricing availability
No exact UAE pricing (AED) for Racing Post subscriptions was found in publicly available sources.
Please check your local App Store / Play Store listing or contact Racing Post support for localized pricing.
Contact for pricing
| Plan | Price (UAE / AED) | Notes |
|---|---|---|
| Racing Post+ (web) | Contact for pricing | Local pricing varies by country; contact support or view in your app store |
| In‑app subscriptions (Apple / Google) | Contact for pricing | Managed and priced by Apple App Store or Google Play for UAE customers |
Your consumer rights in United Arab Emirates
General UAE consumer protections
UAE consumer protection frameworks require sellers to provide clear information and a means for redress when services or goods are faulty or misrepresented.
Local regulators expect transparent pricing, fair contract terms and accessible complaint channels.
How this applies to digital subscriptions
- Cancellation and refund rights for digital subscriptions in the UAE depend largely on the provider’s published terms and the app store rules if purchased in‑app.
- If you believe your consumer rights have been breached, contact the UAE Consumer Protection authorities via the official government portal for guidance and complaint submission: UAE consumer protection.
Customer experiences
Positive feedback
Many users praise Racing Post’s free online racecards, expert tips and depth of racing analysis.
These strengths are often highlighted in free content and editorial coverage.
Common complaints
- Frequent reports of app or website performance problems (slow or crashing), especially after updates.
- Users report difficulties cancelling subscriptions and finding the correct support route for refunds.
- Some users have experienced login problems with limited immediate support.
Documentation checklist
What to prepare before contacting support
- Account email address and full name used on the subscription.
- Order number, subscription reference or transaction receipt.
- Payment method details (last four digits) and date of purchase.
- Screenshot of your subscription status (app or account page) if relevant.
Additional materials for app store purchases
- App store purchase receipt from Apple or Google Play.
- Device details (iPhone/Android model) and app version if reporting a technical fault.
Common mistakes
Mistaking purchase channel
Example: trying to cancel an App Store subscription via Racing Post support - this will delay resolution because Apple manages in‑app subscriptions.
Always confirm whether your subscription was made in‑app or on the Racing Post website before contacting support.
Missing cancellation windows and wrong contacts
Example: expecting an immediate refund despite missing the 7‑day (monthly) or 30‑day (annual) cancellation notice for web subscriptions.
Example: contacting general Racing Post channels instead of the subscription team by phone may slow processing.
Comparative recap
Quick comparison
| Item | App Store / Google Play | Direct (Racing Post+ via web) |
|---|---|---|
| How to cancel | Cancel via Apple or Google account settings | Call +44 (0) 2036 348615 (Mon - Fri 9am - 8pm) or use official web support |
| Refunds | Subject to Apple/Google refund policies (Racing Post cannot issue) | Pro‑rata refund for unused whole days; paid to original method within 30 days; admin fee may apply |
| Notice period | Managed by app store billing cycle | Cancel ≥7 days before next monthly payment or ≥30 days before annual renewal |
After cancelling
Immediate next steps
- Keep confirmation of cancellation and any reference number provided by support.
- Check your bank or card statement for refund timing (up to 30 days for direct refunds).
Helpful official links
- Racing Post main site: https://www.racingpost.com/
- Apple support for subscriptions: How to cancel subscriptions (Apple)
- Google Play support for subscriptions: Cancel a subscription (Google Play)
- UAE consumer protection info: UAE consumer protection
Address
Racing Post corporate address
Racing Post / Spotlight Sports Group
Floor 7, Vivo Building South Bank Central, 30 Stamford Street, London SE1 9LS
Subscription contact phone
Phone (subscriptions): +44 (0) 2036 348615 (Monday - Friday 9am - 8pm)
For fastest cancellation of direct web subscriptions call the number above and provide your account details.
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Written by Zayed Al Mansouri
Former postal advisor · 7 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 7 years to demystify legally binding mail for everyday users.