Cancellation service #1 in United Arab Emirates
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Vidio service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
cancellation Vidio: Easy Method
What is Vidio
Overview
Vidio is an Indonesian streaming service offering movies, series, live TV and sports content through subscription packages and free tiers. It is commonly used for live sports such as Premier League, UCL, NBA, MotoGP and more.
Service model
Vidio operates on subscription packages (in-app and web purchases) with different tiers and durations. Subscriptions are managed either through the platform used to buy them (App Store, Google Play) or through Vidio account settings when available.
How to cancel Vidio
Cancel via App Store (iOS)
- Open the Apple App Store and go to your Apple ID > Manage Subscriptions.
- Find the Vidio subscription and choose Cancel Subscription.
- Note: cancellations mid-period take effect at the next billing cycle; no partial refunds or credits are given.
- Apple subscription help: Apple - manage subscriptions.
Cancel via Vidio website or account
- Log in to your Vidio account and go to Subscription or Account settings to cancel if that option is visible.
- Be aware: Vidio Terms & Conditions state users cannot unilaterally cancel certain Vidio Premier package purchases and refunds are not provided unless Vidio approves a replacement.
- Official site: Vidio.
Google Play and other paths
- No explicit cancellation instructions were found in Vidio’s Help Center for Google Play purchases; check Google Play subscriptions on your Android device or at Google Play subscriptions.
- If you purchased via a third party, cancel through that vendor's subscription management page or contact their support.
Email and support contact
- If in doubt, collect your purchase receipt and contact Vidio support via the official site to request cancellation assistance.
- Keep screenshots, payment receipts, and timestamps when contacting support to speed the process.
What happens when you cancel
Access after cancellation
If you cancel a subscription purchased through the App Store, you will usually retain access until the end of the current paid billing period. The subscription then stops renewing.
Renewal and billing
Cancellation prevents future automatic renewals. For some web purchases, Vidio’s Terms may restrict unilateral cancellation - this can affect whether a cancellation request is accepted.
Account and data
Cancelling a subscription typically does not delete your Vidio account or viewing history. To remove account data, follow Vidio’s account or privacy procedures and request deletion if required.
Will I get a refund?
App Store subscriptions
- No refunds or credits are given for partial subscription periods when cancelling App Store (iOS) subscriptions; cancellation takes effect next billing cycle.
Vidio web purchases and replacements
- Vidio’s Terms & Conditions state there are no refunds or replacements for Vidio Premier package purchases, except at Vidio’s discretion where a replacement of equivalent duration may be approved.
What to do if you believe you qualify
- Contact Vidio support with proof of purchase and a clear request for refund or replacement.
- For platform purchases, you can also request refunds through the platform provider (Apple or Google) using their official refund request processes.
- Apple refund info: Request a refund from Apple. Google refund info: Google Play refund & returns.
Vidio plans and pricing
Pricing table (AED)
| Plan | Price (AED) | Period | Features |
|---|---|---|---|
| Vidio Premier 30 Days | AED 17.99 | Monthly | Access to Premier content (movies, series, sports) |
| Platinum 30 Days | AED 12.99 | Monthly | Platinum access tier |
| Ultimate Mobile 30D | AED 22.99 | Monthly | Ultimate Mobile tier |
| Ultimate All Screen 30D | AED 49.99 | Monthly | Ultimate All Screen tier |
| Ultimate All Screen 3 Months | AED 119.99 | 3-Months | Ultimate All Screen tier, 3-month duration |
| Vidio Premium 1 Year | AED 119.99 | Annual | Premium access for 12 months |
Notes on pricing
Prices above are AED values listed for in-app purchases on the UAE Apple App Store and reflect recent official listings.
Regional differences, promotions or third-party offers may change final prices; always confirm at checkout.
Your consumer rights in United Arab Emirates
General guidance
There is no explicit reference in Vidio’s publicly available Terms & Conditions or Help Center to a 14-day cooling-off period or statutory right to an automatic refund.
Vidio’s stated policies indicate no refunds for partial periods and no unilateral cancellation for certain Premier purchases.
Practical steps for UAE consumers
- Review Vidio’s Terms & Conditions and your purchase receipt closely for any specific clauses that apply to your purchase.
- Contact Vidio support first with your evidence and request.
- If unresolved, contact your payment provider (bank or card issuer) to dispute unauthorized or recurring charges.
- File a complaint with the UAE Ministry of Economy consumer protection channels if necessary: UAE Ministry of Economy.
Customer experiences
Positive feedback
- Users praise Vidio for broad live sports coverage and a user-friendly interface when streams work correctly.
- Reports highlight good picture quality and stable streaming during many standard events.
Common complaints
- Frequent reports of crashes, buffering during high-demand live sports, and technical errors are common.
- Many customers report difficulties with automatic renewals, cancelling subscriptions and limited responsiveness from customer service.
- Complaints also include unskippable ads for paid tiers and limited English subtitle options.
Documentation checklist
Documents to collect before contacting support
- Purchase receipt or order confirmation showing plan, date and price.
- Subscription ID, transaction reference and payment method details (bank/card/Apple ID).
- Screenshots of subscription status in Vidio, App Store or Google Play.
Supporting evidence
- Any email confirmations, chat transcripts, or support ticket numbers.
- Video or screenshot evidence of technical issues (errors, buffering) if requesting a goodwill refund or replacement.
Common mistakes
Missing the cancellation window
One frequent mistake is assuming cancelling after renewal will refund the recent charge. For App Store purchases, cancellation stops future renewals but does not refund the active period.
Wrong cancellation path
Another error is cancelling a Vidio account but forgetting to cancel the subscription via the platform used to buy it (Apple or Google). Always cancel where the purchase was made.
Insufficient evidence
Not saving receipts or proof of purchase makes disputes harder. Always retain receipts and take screenshots of subscription settings and payment confirmations.
Comparative recap
Platform comparison
| Platform | How to cancel | Refund policy | Notes |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple App Store > Manage Subscriptions. | No refunds or credits for partial periods; cancellation effective next billing cycle. | Use Apple support for subscription management and refund requests: Apple subscriptions. |
| Web / Vidio site | Cancel through Vidio account settings if available or contact Vidio support. | Vidio states no refunds or replacements unless Vidio approves replacement of equivalent duration. | Terms & Conditions restrict unilateral cancellations for some Premier purchases. |
| Google Play | Manage subscriptions via Google Play subscriptions (device or web). | No explicit Vidio instructions found; follow Google Play refund policies and procedures. | Check Google Play Help for refund requests: Google Play subscriptions. |
After cancelling
Confirm cancellation
- Always confirm cancellation by checking the subscription status in the platform where you purchased (Apple ID, Google Play, or Vidio account).
- Save confirmation screenshots or emails showing the subscription is set to not renew.
Follow-up actions and links
- If you need help, contact Vidio via the official site: Vidio.
- Apple subscription support: Manage Apple subscriptions. Google Play subscriptions: Google Play subscriptions.
- If charges continue, contact your bank/card issuer and consider filing a complaint with the UAE Ministry of Economy: UAE Ministry of Economy.
Address
Corporate address
PT VIDIO DOT COM
SCTV Tower, 14th floor, Senayan City, Jl. Asia Afrika Lot.19, Jakarta 10270, Indonesia
Contact note
For official support and contact options use Vidio’s website contact or support pages: https://www.vidio.com/.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.