Cancellation Sio Beauty: Easy Method

What is Sio Beauty

SiO Beauty (trading as Renita LLC) sells reusable silicone anti-wrinkle patches and related skincare products, available as one-time purchases and via subscription on their website and through third-party retailers. The company offers a satisfaction/returns policy and subscription management tools on its site, and also sells through app stores and marketplaces where platform rules may apply.

How to cancel Sio Beauty

• Via website account: Sign in to your SiO Beauty account and go to the subscription or orders page to edit, delay, cancel or reactivate your subscription. Note the company’s site indicates subscriptions can be managed there, but some users report difficulty locating or using the cancel link.
• By email: Send a cancellation request to [email protected]. Include your full name, order number, account email, and the date you want the subscription to end.
• By postal mail (formal written notice): Send a signed cancellation letter (recommend recorded delivery) to the corporate correspondence address: Renita LLC t/a SiO Beauty, 712 Fifth Avenue, 7th Floor, New York, New York 10019, United States. Keep a copy and proof of posting.
• If your subscription was set up through Apple or Google Play, cancel through your Apple ID or Google Play account (see platform support links below); SiO’s terms do not clearly document in-app cancellation paths.

What happens when you cancel

When cancellation is accepted, future scheduled shipments and recurring payments stop; you should not receive further billed orders after the cancellation effective date. Your account on SiO Beauty’s website typically remains active so you can review past orders, and you can usually reactivate subscriptions if desired. Data retention and access to order history follow SiO Beauty’s privacy and account policies; expect the company to retain necessary records for billing and returns. If cancellation is requested close to a renewal date, the next payment may still be processed unless the required notice window is observed.

Will I get a refund?

Refunds depend on the timing, product condition, and purchase channel. SiO’s public policies state returns or replacements for original website purchases must be requested within 15 days under their “Satisfaction Guarantee” for certain cases, and their Returns FAQ allows initiation of returns within 30 days of receipt for unopened items. The Terms & Conditions reference refund requests within 30 days of shipment and note a 14-calendar-day notice period in some circumstances. Shipping fees are generally non-refundable and opened/used items are usually ineligible. If you bought via Apple or Google, platform refund rules may apply instead of SiO’s return policy. Because some site language (e.g., 14-day cooling-off) reflects non-Canadian regulations, confirm eligibility with SiO customer care before assuming a refund.

SiO Beauty plans and pricing

Your consumer rights in Canada

Canadian consumer protection generally provides a minimum right to cancel certain online purchases; specifics vary by province and by whether the sale is a distance or in-person transaction. SiO’s references to a 14-day cooling-off period reflect UK regulations and may not apply in Canada. SiO’s 30-day return window (unopened) is more generous than the minimum in many jurisdictions, but any ambiguous terms about shipping, restocking, or when refunds are processed can put consumers at a disadvantage. If you believe SiO has not honoured Canadian consumer protections, you can file a complaint with your provincial consumer protection office or seek guidance from the Office of Consumer Affairs. For purchases made through Apple or Google, platform dispute and refund processes may also apply.

Customer experiences

Public reviews are mixed. Many users report positive results - smoother, more hydrated skin, comfort, reusability, and satisfaction with product performance and subscription benefits. Independent reviewers have noted visible results and generally good product comfort. On the other hand, several consumer complaints (including BBB and complaint forums) highlight problems cancelling subscriptions, slow or poor customer-service responsiveness, and disputes over refunds. Some users also report patch stickiness loss after multiple uses, occasional skin irritation, and mixed perceptions of long-term effectiveness.

Documentation checklist

• Order number(s), account email, and full name as used on the SiO account
• Date of purchase and dates of any subsequent shipments
• Screenshots or copies of your account/subscription page showing the subscription and any cancellation attempts
• Email copies to/from SiO support and proof of any posted mail (tracking/receipt)
• Photos of unopened product condition if requesting a return/refund under the 30-day unopened policy

Common mistakes

Consumers often try to cancel in the wrong place (for example, attempting to cancel an in-app subscription through SiO’s website or vice versa), fail to provide the required notice before the next billing date, or omit essential order details when emailing support. Sending a generic cancellation request without order numbers or proof can delay processing. Returning opened or used items expecting a refund typically fails because SiO’s stated return eligibility requires items to be unopened. Finally, relying on SiO’s 14-day cooling-off language (which mirrors UK rules) can be misleading for Canadian buyers - check local rights or contact support promptly.

Comparative recap

After cancelling

After you cancel, keep your cancellation confirmation, emails, and any postal proof. If you expect a refund, retain shipment tracking and photos and follow return instructions from SiO. For account or subscription management use: SiO Beauty account. For email contact use [email protected]. If you subscribed via Apple or Google, manage subscriptions and request refunds through these pages: Apple subscription support and Google Play subscription support. If you do not receive timely responses or believe your consumer rights were not respected, contact your provincial consumer protection office or file a complaint with the Better Business Bureau.

Address

Renita LLC t/a SiO Beauty
712 Fifth Avenue, 7th Floor
New York, New York 10019
United States