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Cancellation service #1 in Canada
BeautyPlus is a mobile photo-editing and beauty camera app that offers free basic features and a paid Premium subscription (BeautyPlus Premium) for advanced tools such as AI avatar generation, cartoon filters, background removal, reshape and firm functions. The app is available on iOS (App Store), Android (Google Play) and via web-based account settings; its terms and refund policies are set out by BeautyPlus and the app stores.
When you cancel a BeautyPlus subscription, auto‑renewal is turned off and you will retain access to premium features until the end of your paid billing period. After the period ends, premium features will be disabled unless you resubscribe. BeautyPlus states that payments are non‑refundable and that unused portions of a subscription are not credited, except as required by law. Your account data and settings remain subject to BeautyPlus’s privacy and retention policies as set out in their terms of service.
BeautyPlus’s stated policy is that payments are non‑refundable and no refunds or credits are provided for partial or unused subscription periods, except where local law requires otherwise. If you purchased through the App Store or Google Play, refund requests for those purchases must be made to Apple or Google; BeautyPlus does not process store refunds directly. In Canada, statutory consumer protection (commonly a 14‑day cooling‑off right in some contexts) may apply - if so, that legal right may allow a refund even if BeautyPlus’s voluntary policy does not. For BeautyPlus’s refund information, see their help pages: support.beautyplus.com and terms: beautyplus.com.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| BeautyPlus Premium - Monthly | Approximately C$20 - C$23 (based on USD 14.99 list price) | Monthly | All premium features (AI avatar, Cartoon filters, Remove BG, Reshape, Firm, etc.) |
| BeautyPlus Premium - Annual | Approximately C$108 - C$115 (based on USD 79.99 list price) | Annual | All premium features |
Note: App Store listings for Canada may display prices in USD or vary by tax and App Store rounding. The CAD ranges above are rough conversions and can differ based on region, taxes and store pricing policies.
Under Canadian consumer protection law, in some circumstances users have statutory rights such as a cooling‑off or withdrawal period (commonly around 14 days for certain digital purchases in some provinces). BeautyPlus indicates it does not voluntarily offer refunds beyond legal obligations and requires store purchases to be handled via the respective app stores. If you believe you have a statutory right to a refund in Canada, you can assert that right with BeautyPlus and, if necessary, pursue remedies through consumer protection authorities. Keep records of purchases and communications as evidence when asserting legal rights.
Users report a mix of positive and negative experiences. Positive feedback highlights that the app is fun, offers many creative filters, and is enjoyable to use in its free form. Negative reports include being charged after uninstalling or after cancelling during a free trial, automatic renewals without clear consent, denial of refund requests (including where children subscribed unknowingly), and issues where paid pro features did not appear to activate properly. Many of the refund and billing complaints involve interactions with Apple or Google Play disputes rather than direct refunds from BeautyPlus.
Avoid common errors such as assuming uninstalling the app cancels the subscription - uninstalling does not stop auto‑renewal. Another frequent mistake is contacting BeautyPlus for refunds for App Store or Google Play purchases instead of requesting the refund through the store that processed the payment. Users sometimes wait until after a renewal to cancel and then expect a prorated refund; BeautyPlus’s policy is no prorated refunds unless required by law. Keep clear records and cancel before the renewal date if you do not want another billing cycle.
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | No (BeautyPlus states non‑refundable); refund requests must be sent to Apple via App Store refund process | Easy to cancel; contacting Apple for refund is Moderate |
| Android (Google Play) | No (BeautyPlus states non‑refundable); refunds handled by Google Play per their policies | Easy to cancel; requesting a refund from Google Play is Moderate |
| Web (BeautyPlus account) | No voluntary refunds for unused periods; statutory rights may apply | Easy to cancel via account settings; disputing refunds may be More Difficult |
After you cancel, keep confirmation screenshots and monitor your bank or card statements for any unexpected renewals. If you paid through Apple or Google and want a refund, submit a request through their refund processes and include your supporting documentation. For BeautyPlus help pages and refund guidance, see BeautyPlus support and the BeautyPlus terms: beautyplus.com. If you intend to assert a statutory right of withdrawal in Canada and need to provide formal notice, consider sending a registered letter with return receipt to the company (see the address below) and retain proof of delivery.
Unit 8106B, Level 81, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong (Attention: Legal Department, Pixocial)
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Mia Walker
Postclic editor · 4 years experience
Editor at Postclic for 4 years, I turn complex registered electronic mail procedures into clear, actionable English.