Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Oracle Cloud Infrastructure
3250 Bloor Street West, East Tower, Suite 800
M8X 2X9 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Oracle Cloud Infrastructure service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Oracle Cloud Infrastructure: Easy Method
What is Oracle Cloud Infrastructure
What is Oracle Cloud Infrastructure (OCI)
Oracle Cloud Infrastructure (OCI) is Oracle’s suite of cloud services for compute, storage, networking, database, and platform services used by businesses to run applications and store data. OCI offers both paid subscriptions and an Always Free / Free Trial tier, plus a marketplace for third‑party offerings and mobile/subscriptions available through app stores.
How to cancel Oracle Cloud Infrastructure
- Paid monthly subscriptions (Oracle Store / My Account): Sign in to the Oracle Store or My Account. Locate your subscription or cloud account billing settings and choose the terminate or cancel option. Monthly paid subscriptions typically terminate at the end of the current monthly billing cycle. After termination administrators usually have 60 days to transfer content before permanent deletion.
- Free Tier / Free Trial tenancies (OCI console): Sign in to the OCI console as an administrator, go to the Tenancy Details page and choose the delete tenancy option. Ensure the tenancy is in the home region, has no child tenancies, and is in a Free Trial/Free Tier or Universal Credits state; deletion is irreversible once conditions are met and the process completes.
- App Store / Google Play purchases: If the subscription was purchased through Apple App Store or Google Play, manage and cancel the subscription in the App Store / Google Play subscription settings on your device or via your Apple/Google account - Oracle cannot cancel app‑store subscriptions on your behalf.
What happens when you cancel
When a paid monthly subscription is terminated through the Oracle Store or My Account, termination usually takes effect at the end of the active billing cycle; you generally retain access until that date. After termination Oracle administrators commonly have a 60‑day window to retrieve or transfer content before permanent deletion occurs. For Free Tier or Free Trial tenancy deletion from the OCI console, deletion is intended to be irreversible once completed and any data remaining in the tenancy can be lost unless retrieved beforehand. App Store or Google Play cancellations stop future billing per the respective store’s timing and do not affect data stored in OCI unless the subscription itself controls access to resources in your tenancy.
Will I get a refund?
Oracle’s publicly available guidance does not provide a general statutory 14‑day automatic refund right for OCI services in Canada. Refund availability varies by product and procurement channel. Marketplace refunds are only available for paid listings or private‑offer pricing and must be requested from and approved by the marketplace partner. For subscriptions bought through Apple or Google, any refund requests follow Apple/Google policies. Users have reported cases of payment‑verification mischarges during Free Tier signup and difficulties obtaining refunds from Oracle; in those reports, banks’ dispute or chargeback procedures were the only successful route to recover funds. In short: refunds are not guaranteed and depend on channel, partner policy, and discretionary support decisions.
Oracle Cloud Infrastructure plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| OKE (Kubernetes Engine) Control Plane (Enhanced Cluster) | C$0.10 per cluster per hour | Hourly (capped at C$74.40/month) | Fully managed control plane with SLA |
| OCI Cache with Redis | C$0.0194 per GB per hour (first 10 GB/node) | Hourly | Redis memory billing - low memory tier |
| OCI Cache with Redis - Additional Memory | C$0.0136 per GB per hour (above 10 GB/node) | Hourly | Redis memory billing - high memory tier beyond 10 GB |
Your consumer rights in Canada
Canadian consumer‑protection laws may provide general protections for misleading advertising or unfair business practices, but Oracle’s public OCI policies do not state an explicit statutory 14‑day cancellation and refund right for cloud services. Marketplace refunds are governed by the marketplace partner’s policies. For erroneous or duplicate charges during signup, user reports indicate that banks’ dispute or chargeback processes are often the available recourse when Oracle support cannot resolve the matter. If you believe a consumer‑protection law has been breached, you can contact provincial consumer protection offices or consider filing a complaint with the appropriate regulator.
Customer experiences
Reviews of OCI in Canada are mixed. Some verified business reviews (for example on Capterra) praise OCI for strong performance, cost effectiveness, high IOPS and low latency, and robust hyperscale infrastructure. Conversely, other public feedback (for example on Trustpilot and social platforms) reports frustrations such as perceived misleading “Always Free” messaging, account terminations without notice, billing and signup problems, difficulties obtaining refunds, and reports of irrecoverable data loss after account closure. These contrasting experiences highlight that many users value OCI technical capabilities while others report support and billing issues that affected their experience.
Documentation checklist
- Back up and export all data (object storage, databases, configuration, logs) and verify integrity.
- Identify and cancel any third‑party Marketplace subscriptions separately (contact partners for refunds where applicable).
- Remove or transfer child tenancies and ensure tenancy is in the home region before attempting deletion.
- Record billing invoices, transaction IDs, and screenshots of account/subscription screens and cancellation confirmations.
- Remove saved payment methods or cancel linked payment instruments if needed, and monitor bank statements for unexpected charges.
- If sending written cancellation, use registered mail (raccomandata A/R) to Oracle Canada ULC and keep delivery receipt.
Common mistakes
Common mistakes include attempting to cancel the wrong channel (for example trying to cancel an app‑store purchase directly in Oracle instead of via Apple/Google), failing to export data before termination, and not checking whether a marketplace product requires partner cancellation or has independent billing rules. Another frequent issue is attempting tenancy deletion without first removing child tenancies or switching to the home region - this prevents the console deletion flow from proceeding. Users also sometimes assume a refund is automatic; as a result they may not raise disputes promptly with their bank if they encounter multiple verification charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Oracle Store / My Account (paid monthly) | Refunds not guaranteed; termination effective end of billing cycle; refunds handled case‑by‑case | Low - self‑service termination |
| OCI console (Free Tier / Free Trial tenancy deletion) | No refund; deletion is irreversible once completed and data may be lost | Medium - must meet conditions (home region, no child tenancies) |
| Apple App Store / Google Play subscriptions | Refunds via Apple/Google policies only (contact store support) | Low - cancel via store subscription settings |
After cancelling
After you cancel, keep copies of all confirmation messages and billing records and continue to monitor payment statements for any unexpected charges. If you used third‑party Marketplace products, follow up with the partner for any refund requests or account closures. For unresolved billing disputes or suspected wrongful charges, contact your payment provider to open a dispute or chargeback and provide documentation.
Helpful links: Oracle Cloud, Oracle Free Tier & Trial, Oracle Support, Oracle Cloud Marketplace, Apple: cancel subscriptions, Google Play: manage subscriptions.
Address
It is prudent to send written cancellation by registered mail (raccomandata A/R) to ensure delivery confirmation. Oracle Canada ULC, 3250 Bloor Street West, East Tower, Suite 800, Toronto, ON M8X 2X9, Canada.