Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Team Knowhow
Knowhow Customer Services, PO Box 67887
SE5 5HU London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Team Knowhow service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Team Knowhow: Easy Method
What is Team Knowhow
Team Knowhow is a consumer tech support and insurance service that offers help with repairs, installations and product support for electronic devices. It is typically sold as a subscription or insurance-style plan and can be bought directly from Team Knowhow or through app stores and partner channels.
How to cancel Team Knowhow
- Direct (Team Knowhow / website / phone / post / email): Contact Team Knowhow with your policy number, full name, address and date of birth. You can submit your cancellation via the insurance/contact page on Team Knowhow’s website, by email, by post (recommended registered mail) or by phone on 0344 561 1234. If posting, send to Knowhow Customer Services, PO Box 67887, London, SE5 5HU, England and keep the registered-post receipt.
- iOS (Apple App Store): If you bought the subscription via Apple App Store, you cannot cancel inside Team Knowhow’s site - cancel via your Apple ID > Subscriptions in device settings or via the App Store account.
- Android (Google Play): If purchased via Google Play, cancel in the Google Play app under Payments & Subscriptions > Subscriptions.
What happens when you cancel
After you submit a cancellation request you should receive a confirmation from Team Knowhow stating the effective date of cancellation and any refund entitlement. Your access to support and any remaining cover will depend on the paid-through period: for pro-rata refunds you normally retain cover for the period you have paid. Account renewal will cease at the end of the paid period unless renewal had already been processed. Team Knowhow will retain records of your policy and communications in line with their data-handling practices; request a copy of any cancellation confirmation and keep it for your records.
Will I get a refund?
Team Knowhow’s stated refund approach: a full refund is available if you cancel within the first 14 days after insurance approval. If you cancel within 45 days and the service was unused you also qualify for a full refund. After 45 days, or if the service has been used, Team Knowhow describes pro‑rata refunds (for example, annual plans may be refunded for unused quarterly premiums) and you normally keep cover through the paid-up period. Note that customer reports indicate the refund process can be inconsistent or difficult in some cases; retain proof of your cancellation request and follow up promptly if you do not receive the expected refund.
Team Knowhow plans and pricing
| Plan | Price (CAD) |
|---|---|
| Team Knowhow plans | Varies |
Your consumer rights in Canada
Consumer protection law varies by province and territory in Canada. In many cases online or distance-sold services include a short cancellation/cooling-off period (often around 14 days) that allows you to cancel for a full refund if the service was not used. Beyond that, fair business practice typically requires a pro‑rata refund for unused service. If you have trouble obtaining a refund or a cancellation confirmation, contact your provincial consumer protection office or the federal consumer resources for guidance and complaint options.
Customer experiences
Public reviews are mixed. Some customers report helpful, personable engineers and satisfactory repairs. However, many other reviews describe repeated missed appointments, poor customer service, difficulty booking engineers, unresolved repairs after multiple visits, and problems cancelling plans or stopping unauthorised payments. Several customers also report that the refund process was slow or inconsistent. Use documented communication and registered mail where possible to reduce dispute risk.
Documentation checklist
- Policy number, full name, address, date of birth; proof of purchase or policy approval date; screenshots/emails showing cancellation requests; bank or card statements showing payments; registered-post receipt (if mailed); any confirmation from Team Knowhow.
Common mistakes
Customers commonly try to cancel through Team Knowhow even when the subscription was bought through Apple or Google, which prevents successful cancellation. Another frequent problem is failing to include the policy number or full personal details in the request, which delays processing. Not keeping copies of emails, not using registered post for written cancellations, and assuming an immediate refund without confirmation are other typical mistakes. Example: a user cancels via Team Knowhow but forgets their policy number; the request is delayed and automatic renewal processes a payment.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Team Knowhow) | Full within 14 days; full within 45 days if unused; pro‑rata after 45 days or if used (per policy) | Medium - requires policy details and evidence; some reports of inconsistent implementation |
| Apple App Store (iOS) | Refunds handled under Apple’s policies; Team Knowhow cannot cancel App Store subscriptions | Medium - High - must cancel via Apple ID and pursue refunds through Apple if needed |
| Google Play (Android) | Refunds handled under Google Play policies; Team Knowhow cannot cancel Google Play subscriptions | Medium - High - must cancel via Google Play and follow Google’s refund procedures |
After cancelling
Keep your cancellation confirmation and all supporting documents. Monitor your bank or card statements for refunds and for any unexpected recurring charges. If you do not receive confirmation or a refund within the expected timeframe, escalate by re-sending the request (use registered post for postal follow-up), contact your card issuer to query unauthorised charges, and if necessary file a complaint with your provincial consumer protection office or a relevant dispute resolution service.
Useful links: Team Knowhow homepage: https://www.teamknowhow.com; Apple subscriptions help: https://support.apple.com/en-ca/HT202039; Google Play subscriptions: https://support.google.com/googleplay/answer/7018481; Government of Canada consumer info: https://www.canada.ca/en/services/consumer.html.
Address
Knowhow Customer Services, PO Box 67887, London, SE5 5HU, England