Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Tredish
79 Wellington Street Suite 1620
M5K 1G8 Toronto
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Tredish service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
12/01/2026
Cancellation Tredish: Easy Method
What is Tredish
Tredish is a grocery membership service (Groceries+) that offers benefits such as unlimited free delivery on qualifying orders, members‑only offers, and loyalty rewards for subscribers in Canada. Memberships are billed on monthly or annual cycles depending on the plan chosen, and benefits apply while the membership is active.
How to cancel Tredish
- Preferred - Website or app: Sign in to your Tredish account, go to Account > Manage Groceries+ Member (or similar), and follow the on‑screen cancellation prompts. Save or screenshot the confirmation message.
- Live chat support: Start a chat from the Tredish help center or app and request cancellation. Ask the agent to confirm the effective cancellation date and request a confirmation message or reference number.
- Phone: Call Tredish customer support, request to cancel your Groceries+ membership, and note the date/time and agent name. Ask for a confirmation email or reference number.
- Email: If used, email customer support to request cancellation; email is primarily used for order issues but can support account changes. Keep sent messages and any replies as proof.
What happens when you cancel
When you cancel, your membership benefits remain in effect until the end of the current billing period in most cases; after that date you will no longer have access to members‑only offers, unlimited free delivery, or loyalty perks tied to the subscription. Cancellation stops future recurring billing but generally does not remove historical transaction records tied to your account. Tredish will retain account and transaction data according to its privacy and data‑retention policies; you can contact customer support to request account‑level changes or data deletion subject to legal and operational requirements.
Will I get a refund?
Refunds depend on timing, the type of plan, and the reason for the refund. Cancelling before a renewal typically prevents further charges but does not automatically guarantee a refund for the most recent billing period. Refunds are more commonly considered for billing errors, duplicate charges, or canceled orders that were not fulfilled. If you believe you are owed a refund, contact Tredish support with your account details and any relevant receipts or confirmation numbers so they can investigate and advise on eligibility.
Tredish plans and pricing
| Plan | Price | Period | Features | Notes |
|---|---|---|---|---|
| Monthly (new subscribers, from Jan 15 2025) | CA$11.99 | Monthly | Unlimited free delivery (orders over $30), members‑only offers, loyalty rewards | |
| Annual (standard) | CA$99.99 | Annual | Unlimited free delivery (orders over $30), members‑only offers, loyalty rewards | |
| Annual (promotional) | CA$74.99 | Annual | Same benefits, promotional discount (25% off) | Available only until January 31 2025 |
Note: Existing members who joined before January 15, 2025 retained the lower monthly rate of CA$9.99/month. The promotional annual rate ended January 31, 2025.
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that cover recurring services, unfair practices, and billing disclosure requirements. Provinces (for example, Ontario) have specific statutes and complaint processes for recurring charges and cancellations. If you encounter unauthorized charges, billing errors, or an inability to cancel, you may contact your payment card issuer to dispute a charge and contact provincial consumer protection authorities or the Competition Bureau for guidance. Keep records of all communications and receipts to support any formal complaints.
Customer experiences
Users report mixed experiences: many find online cancellation through the account or app straightforward and receive immediate confirmation, while others report delays when using phone or chat due to hold times or agent processing times. Common positive notes include clarity of membership benefits and easy re‑activation; common negatives include confusion about promotional terms, missed confirmation emails, or needing to dispute continued charges after cancelling.
Documentation checklist
- Account email address and full name
- Membership ID or account number (if available)
- Last four digits of the payment card used for the subscription
- Recent billing statement or receipt showing the subscription charge
- Screenshot or copy of any cancellation confirmation or support chat transcript
Common mistakes
Common errors include cancelling only in the app but remaining logged in on the web (or vice versa) so the membership stays active, missing the renewal date and being charged for a new period, and not saving confirmation of cancellation. Example: a member cancels but does not receive or keep a confirmation and later is charged; without a confirmation, resolving the dispute can take longer. Another example: assuming a promotional price continues after its advertised end date - always check plan terms and the exact dates.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account (website or app) | Possible depending on timing and policy | Low - self‑service, immediate confirmation typical |
| Live chat support | Possible; agent‑assessed | Medium - depends on wait times and agent handling |
| Phone call | Possible; agent‑assessed | Medium - may require holds and confirmation requests |
| Less certain; slower response | High - slower and not the primary cancellation channel |
After cancelling
After you cancel, confirm you receive written confirmation (email or in‑app notice) and keep it for your records. Watch your payment method for any final charges and contact support promptly if you see unexpected renewals. If you need assistance beyond customer support, consider contacting your card issuer for a dispute (if applicable), or a provincial consumer protection office. For general guidance on consumer rights in Canada, see the Competition Bureau and your provincial consumer protection site.
Helpful resources: Competition Bureau of Canada, Consumer Protection - Ontario.
Address: 79 Wellington Street Suite 1620, Toronto, Ontario, M5K 1G8, Canada