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Cancel HACK THE BOX
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I hereby notify you of my decision to terminate the contract relating to the Hack The Box service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hack The Box: Easy Method
What is Hack The Box
Hack The Box (HTB) is an online platform that provides hands-on cybersecurity training through labs, challenges and courses. It is used by students, professionals and organisations to practice practical penetration testing skills in a gamified environment.
How to cancel Hack The Box
- Via web (HTB Academy): Sign in, open the top-right menu, go to Billing and follow the cancellation option. Cancelling this way prevents future automatic payments but keeps the current paid period active; purchased or earned Cubes remain in your account, completed modules stay accessible permanently while incomplete modules on access-based plans become inaccessible. For details see the official help article: Canceling an Academy subscription.
- By email: You may also request termination by contacting HTB customer operations (support email via your account or the contact channel on their site). The web Terms note subscriptions recur until cancelled and that you can terminate by the billing page or by emailing customer ops: Academy Terms.
- On mobile: Subscriptions purchased via the Apple App Store or Google Play are typically governed by Apple’s or Google’s subscription/refund rules; HTB’s documentation does not provide platform-specific mobile cancellation instructions and directs you to the platform provider’s policies.
What happens when you cancel
Cancelling stops future automatic renewals but does not immediately terminate access for the current paid period; you retain access until that period ends. Cubes you have purchased or earned remain in your account. Completed Academy modules remain accessible permanently, but incomplete modules tied to access-based subscriptions may become inaccessible after cancellation. HTB’s Terms set out these behaviours and note no automatic entitlement to refunds upon termination.
Will I get a refund?
HTB’s Terms state that fees are generally non-refundable and that refunds or credits, if any, are at HTB’s sole discretion. The Academy Terms reinforce that HTB is not obliged to refund unused Cubes or provide compensation when an account is closed. There is no mention in HTB documentation of a mandatory 14‑day refund right; however, whether you have additional rights may depend on local consumer protection law.
Hack The Box plans and pricing
| Plan | Price | Notes |
|---|---|---|
| Free | Varies | Limited access; suitable for trial and basic labs. |
| Pro | Varies | Enhanced labs and features; recurring subscription. |
| VIP | Varies | Additional content, prioritised features. |
| VIP Plus / Higher tiers | Varies | Expanded content and enterprise-style features. |
| Academy (Subscription) | Varies | Course-based access; billing via Academy portal. |
Your consumer rights in Canada
HTB’s Terms state that where consumer‑protection regulations in your country provide more beneficial provisions, those local laws override the Terms. HTB’s governing law is England and Wales, but Canadian statutory rights may still apply and can provide additional protections. Canadian consumers should check federal and provincial consumer protection rules (for example rules about automatic renewals, unfair business practices and remedies). If you believe a statutory right applies, gather documentation and, if necessary, raise the issue with HTB and with your provincial consumer protection agency or payment provider.
Customer experiences
Public reviews from Canadian sources show a generally positive learning experience: users praise the practical, well-structured and challenging labs, the active community and helpful customer support. Reviewers on sites like Trustpilot and Capterra note student discounts and strong hands-on value. Criticisms include occasional billing issues (such as surprise renewals or difficulty removing payment methods), site complexity or navigation challenges, intermittent glitches, and pricing concerns for higher-tier content.
Documentation checklist
- Account details (email used to subscribe), screenshots of billing/subscription page, confirmation of cancellation (if available), receipts/invoices, transaction IDs, correspondence with HTB support, and any proof of attempted contact (timestamps, copies of emails).
Common mistakes
Users commonly assume cancellation automatically triggers a refund; HTB’s policy is generally non‑refundable and cancellation typically only prevents future charges. Another frequent mistake is cancelling via a different channel than the purchase method - for example trying to cancel an App Store subscription within HTB instead of through Apple, which can lead to continued charges. Some users neglect to keep evidence of cancellation or confirmation emails; without proof, disputes with payment providers or HTB are harder to resolve. Finally, removing a payment method without properly cancelling a subscription can cause billing complications.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Billing page via Academy) | Prevents future charges; refunds generally not provided (per HTB Terms). | Easy |
| Email customer ops | Termination can be requested; refunds/credits are discretionary. | Medium |
| Mobile (App Store / Google Play) | Refunds and cancellations governed by Apple/Google policies, not HTB; you must contact the platform. | Medium |
| Registered mail to company address | Provides formal proof of request; refund outcome still subject to HTB policy and local law. | Hard |
After cancelling
Save all confirmation screens, emails and receipts. If you need to challenge a charge, contact HTB support and provide your documentation; if necessary you can escalate to your bank or card issuer. For official HTB resources, see the cancellation help article: Canceling an Academy subscription, the Academy Terms: Academy Terms, and the HTB main Terms of Service: HTB Terms of Service. For community feedback and reports you can review user experiences at Trustpilot Canada and Capterra.
Address
For formal correspondence (registered mail recommended for proof of delivery):
Hack The Box Ltd
38 Walton Road
Folkestone, Kent CT19 5QS
United Kingdom