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I hereby notify you of my decision to terminate the contract relating to the Tsr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tsr: Easy Method
What is Tsr
Overview
The Sims Resource (TSR) is a digital content service that offers downloadable game content and a VIP membership subscription for access to premium assets. VIP access is billed on a recurring basis depending on the plan you choose and can be purchased directly through TSR's website or via platform stores such as Apple App Store or Google Play.
How to cancel Tsr
- If you purchased a VIP Membership directly on TSR: sign in to your TSR account, go to your subscription settings or account > subscription, and cancel the subscription there - cancelling the underlying payment method or contacting your bank will not stop TSR auto-renewals. See TSR Terms: thesimsresource.com.
- If you subscribed via Apple App Store: cancel through reportaproblem.apple.com or on your device via Settings → Apple ID → Subscriptions; refunds and cancellations are handled by Apple (TSR cannot directly cancel App Store subscriptions for you). Guidance: joinchargeback.com.
- If you subscribed via Google Play: open the Google Play Store app → Menu → Subscriptions and cancel the TSR subscription there; for refunds use the Google Play “Report a problem”/refund flow. Guidance: joinchargeback.com.
- If you want written proof or an official cancellation request, consider sending a registered letter (lettera raccomandata A/R) to TSR’s company address: TSR S.R.L., Via del Bosco, 3, 34131 Trieste TS, Italia. This is recommended when disputing charges or requesting account changes in writing.
- If your goal is a refund as well as cancellation, follow the platform-specific refund process (TSR support for direct purchases; Apple or Google for store purchases) and include transaction details when you contact support.
What happens when you cancel
When you cancel a TSR subscription, auto-renewal stops at the next billing cycle for the platform where you subscribed. If you subscribed directly on TSR, cancellation via your account settings should prevent the next automatic charge; cancelling only the payment method with your bank usually does not stop auto-renewal. Your VIP access typically remains active until the end of the current paid period. TSR may retain account and transaction data for operational purposes and to process any eligible refunds; check their Terms and Help pages for details.
Be aware that if you open a dispute with your payment provider before contacting TSR, the payment may be frozen and TSR may be unable to process refunds until that dispute is resolved; disputes can also affect VIP access or lead to account action in some cases.
Will I get a refund?
TSR’s published refund policy allows full refunds within 14 days of purchase provided the subscription has been used minimally (TSR’s condition: one download or less) and you have not already raised a dispute with your payment provider. For longer-term plans, partial refunds may be available and are calculated by reimbursing unused months at the standard monthly rate (used months are deducted without their discount). Refunds are also considered for genuine mistakes (duplicate purchase, wrong plan) and may be back-dated up to six months; beyond six months TSR may offer account credit instead. TSR refunds exclude extra bank or card fees such as currency conversion; TSR only refunds the amount paid to them. Reference: help.thesimsresource.com and thesimsresource.com.
Important: disputing the charge with your bank or payment provider before contacting TSR can freeze funds and prevent TSR from issuing a refund; it can also lead to termination of VIP access or account restrictions. For the smoothest outcome, contact TSR support first and follow the platform-specific refund route if you subscribed through Apple or Google.
Tsr plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Annual Plan | C$16.68/year (~C$1.39/month) | Annual | 7-day free trial, then billed annually |
| 6-Month Plan | C$10.14/6 months (~C$1.69/month) | 6-Month | Billed every 6 months |
| 3-Month Plan | C$6.27/3 months (~C$2.09/month) | 3-Month | Billed every 3 months |
| Monthly Plan | C$3.69/month | Monthly | Billed monthly |
Your consumer rights in Canada
In Canada, digital subscriptions and non-durable digital content are typically treated as delivered once access or downloads are provided, which can limit any general “cooling-off” rights after delivery. TSR’s 14-day full refund window tied to minimal use (≤1 download) aligns with these principles. Canadian consumers do retain rights to refunds for unauthorized or erroneous charges; TSR’s policy of refunding duplicates or genuine mistakes supports those rights, but timely action is required.
If you plan to dispute a charge through your financial institution, be aware that doing so before contacting TSR may prevent TSR from processing a normal refund and can complicate resolution. For best results, contact TSR support first and provide the information needed to investigate and refund an erroneous charge.
Customer experiences
Customer reports are mixed. Some users report quick and helpful resolution from TSR support - refunds processed within about a week and responsive cancellation assistance. Other users have complained on forums that charges continued after they believed they had cancelled, or that refunds promised did not materialize, leading to disputes and extended resolution times. Common themes in negative reports include platform-confusion (cancelling payment vs cancelling subscription), unclear UI leading to unintended renewals, and delays when a payment dispute is already open.
Documentation checklist
- Account email/username and TSR order or subscription ID (if available)
- Date(s) of purchase and billing receipts/screenshots (TSR receipt, App Store/Google Play receipt)
- Transaction ID or bank/card statement lines showing the charge(s)
- Cancellations confirmations or screenshots showing subscription status
- Evidence of usage (download history) if disputing eligibility for a full refund
- Any prior correspondence with TSR support (emails or ticket numbers)
Common mistakes
Common errors include cancelling or blocking the payment card instead of cancelling the TSR subscription in the service or platform used; this does not reliably stop the subscription and can complicate refunds. Another frequent mistake is opening a payment dispute with the bank before contacting TSR - this can freeze funds and prevent TSR from issuing a straightforward refund, and may lead to account action. Users also sometimes assume a free trial is automatically cancelled; always confirm cancellation via the subscription manager and keep a screenshot of the cancellation confirmation.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel via TSR website (direct VIP purchase) | Refunds possible per TSR policy (14-day full if minimally used; partial refunds for unused months) | Low - Medium (account access required) |
| Cancel via Apple App Store | Refunds handled by Apple; contact Apple via reportaproblem.apple.com | Medium (must use Apple refund flow) |
| Cancel via Google Play | Refunds handled by Google Play; use Play Store subscriptions and “Report a problem” | Medium (must use Google Play refund flow) |
| Cancel by contacting bank/payment provider | Does not reliably cancel the subscription; refunds depend on dispute outcome and may be delayed | High (may complicate refund and access) |
| Open a bank dispute before contacting TSR | May freeze funds and prevent TSR from issuing a refund; can trigger account action | High (complicates resolution) |
After cancelling
After you cancel, save any confirmation emails or screenshots showing the subscription status and monitor your bank/credit-card statements for the next billing date to ensure no further charges occur. If you need a refund for a recent charge and you purchased directly from TSR, contact TSR support and reference their refund policy: TSR refunds and TSR terms. If you bought through Apple or Google, follow their refund procedures (Apple: reportaproblem.apple.com; Google Play: manage subscriptions in the Play Store and use “Report a problem”). If you remain charged after following these steps, escalate with TSR support and keep your documentation ready; some customers reported resolution within about a week, though experiences vary.
Address
TSR S.R.L., Via del Bosco, 3, 34131 Trieste TS, Italia