Cancellation Certified Fasting: Easy Method

What is Certified Fasting

Certified Fasting is a subscription-based digital service that provides fasting schedules and weight-loss support. It operates with auto-renewing plans and offers in-app and website access to fasting programs and optional add-on services.

How to cancel Certified Fasting

• If you purchased through the website: sign in, go to Profile → Weight Loss Account → Edit, complete the exit survey and confirm cancellation. To stop the next auto-renewal, cancel at least 48 hours before the renewal date. Add-on services must be cancelled individually using the same Profile → Weight Loss Account → Edit flow. For more details see Manage my fasting plan subscription.
• If you purchased through the Apple App Store or Google Play: you cannot cancel from your Certified Fasting account. Cancel the subscription directly in your Apple or Google account settings - deleting the app does not cancel the subscription. See the company terms: General terms and conditions.
• If you prefer a written cancellation (or require proof), send a signed cancellation letter by registered post (raccomandata A/R) to the company’s registered office: Fasting Ltd., Lastadijas iela 6, LV‑1050 Riga, Latvia. Keep the registered-post receipt as evidence.
• If charges continue after cancellation, document the charges and contact your bank or card issuer to dispute or block further payments; some users have reported needing to cancel via their bank or replace their card.

What happens when you cancel

When cancellation is accepted in time (at least 48 hours before renewal when cancelled via the website), auto-renewal is stopped so you will not be billed for the next period. In most subscription services, access to paid features typically continues until the end of the current billing period; consult your account page or support for confirmation. The provider may retain account and transaction records under its terms of service and privacy policy.

Will I get a refund?

Certified Fasting’s stated policy is that subscription fees are generally not refundable. There are limited exceptions: under EU-style withdrawal rules there is a 14‑day withdrawal period for EU residents and 5 days for non‑EU residents, but the right to withdraw is typically lost once digital content is provided unless the content is faulty. Refunds are only considered where the digital content is proven faulty with visual evidence submitted within those periods. The company also notes a 24‑hour full refund guarantee if faultiness is proven and requested within 24 hours of contract conclusion. For the company’s refund policy see Refund policy and General terms and conditions. If you purchased via Apple or Google, refund requests may be subject to their separate store refund processes.

Certified Fasting plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws that generally require clear disclosure of cancellation and refund terms for digital subscriptions. If terms are unclear or cancellations and refunds are handled unfairly, consumers can file complaints with provincial consumer protection offices or the Competition Bureau. Because Certified Fasting’s publicly available terms emphasize EU-style withdrawal periods and do not specifically document Canadian terms, Canadian consumers may have additional protections under local law. Keep records of all communications, receipts, and screenshots when asserting your rights.

Customer experiences

User reviews are mixed. Positive reports describe successful weight-loss outcomes and satisfaction with fasting schedules. Negative reviews frequently report difficulty cancelling - users have described cancellation flows as confusing, looping, or failing to stop charges - and complaints about ongoing or unauthorized charges after cancellation. Several users also report delays or lack of response to refund requests and limited support responsiveness.

Documentation checklist

• Account email and username, and a screenshot of your active subscription page.
• Proof of purchase: receipt, invoice, or order confirmation (screenshot or PDF).
• Billing records showing the charges (bank or card statements highlighting transactions).
• Cancellation confirmation or screenshots showing cancellation steps and timestamps.
• All correspondence with Certified Fasting or app store support (emails, chat transcripts).
• If claiming faulty digital content: dated visual evidence demonstrating the fault.
• Registered-post receipt if you sent a cancellation letter to the company address.

Common mistakes

Common errors include deleting the app and assuming the subscription is cancelled - deleting does not cancel an auto-renewing subscription with Apple or Google. Another frequent mistake is cancelling too close to renewal; Certified Fasting requires at least 48 hours’ notice via the website to stop the next charge. Users sometimes cancel the main plan but forget to cancel individual add-on services, which continue to bill. Not retaining proof (screenshots, receipts, registered-post receipts) makes disputes and refund requests harder to resolve. Finally, contacting the wrong party for purchases made through app stores (contacting Certified Fasting instead of Apple/Google) can delay resolution.

Comparative recap

After cancelling

After you cancel, monitor your bank or card for any further charges and save all cancellation confirmation evidence. If you were charged after cancellation, contact Certified Fasting support with your documentation, and if unresolved you may dispute the charge with your card issuer. For subscription management and terms use the company help pages: Manage my fasting plan subscription, General terms and conditions, and Refund policy. If you remain unsatisfied, consider filing a complaint with your provincial consumer protection office or the Competition Bureau and provide the documentation checklist noted above.

Address

Fasting Ltd., Lastadijas iela 6, LV‑1050 Riga, Latvia