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Cancel Certified Fasting: Easy Method
What is Certified Fasting
Service overview
Certified Fasting is a subscription digital health service that provides fasting schedules, fasting timers, meal plans, shopping lists and access to nutrition consultants.
Main features
The service is delivered via a web app (app.certifiedfasting.com) and includes recurring subscription billing, optional add-on services, and in-app coaching features.
How to cancel Certified Fasting
Website subscription cancellation (required)
- Log into the web app: app.certifiedfasting.com.
- Go to Profile → Weight Loss Account → Edit.
- Complete the exit survey and confirm cancellation.
- Cancel at least 48 hours before the renewal date to avoid automatic renewal.
Cancel add-on services separately
- For each add-on, go to Profile → [specific service] → Learn More → Delete.
- Complete the exit survey for that add-on to confirm its cancellation.
- Each add-on must be canceled individually; cancelling the main subscription does not always remove add-ons.
App store purchases
Subscriptions purchased via the website cannot be managed or canceled through the Apple App Store or Google Play.
If you subscribed on the website, you must cancel via the website using the steps above.
What happens when you cancel
Access after cancellation
After cancellation, your access typically continues until the end of the current paid period unless otherwise stated in your account details.
Check your account billing details for the exact end date of access after cancellation.
Renewal and billing
Subscriptions renew automatically unless canceled at least 48 hours before renewal.
If you wish to avoid the next billed cycle, cancel early and verify the cancellation confirmation in your profile.
Data and account information
Your account data (profile, fasting history, messages) may remain stored according to the provider's data retention policies.
Contact support for details on data deletion or to request removal if needed.
Will I get a refund?
Official refund policy
Refund requests must be submitted by emailing [email protected].
The Withdrawal Period is 14 days for EU citizens and 5 days for non-EU citizens, counted from the date of purchase.
Recurring payments and exceptions
- Recurring payments are explicitly stated as non-refundable in the policy.
- If the service is not provided as described, New Zealand consumer law may require remedies even if the policy says no refund.
- Submit refund requests promptly within the applicable Withdrawal Period and include purchase details in your email.
Certified Fasting plans and pricing
Pricing visibility
No exact NZD pricing was publicly located for Certified Fasting for 2024/2025 on the official site or help articles.
To see live pricing you may need to contact support or complete the onboarding quiz in the app.
Plans table
| Plan | Price (NZD) | Billing interval | Notes |
|---|---|---|---|
| Subscription (standard) | Varies | Varies | Pricing revealed in-app; contact support for NZD amounts |
| Add-on services | Varies | Varies | Each add-on billed separately and must be cancelled separately |
Your consumer rights in New Zealand
Key legal protections
Under the Consumer Guarantees Act and the Fair Trading Act, services must be supplied as described and not be misleading.
Consumers are entitled to remedies if a digital service fails to meet guarantees, including repair, replacement, or refund in appropriate cases.
How this applies to Certified Fasting
- The stated 5-day withdrawal period for non-EU customers is shorter than many consumers might reasonably expect in NZ for digital services.
- Clauses saying recurring payments are non-refundable may not override statutory remedies if the service is not delivered as promised.
- If you believe advertising or contract terms were misleading, you can seek remedies under NZ law and contact the Commerce Commission or Consumer Protection for guidance.
Customer experiences
Positive feedback
Many users report increased energy, effective weight loss, healthier routines, useful fasting timers, shopping lists and helpful meal plans.
Several reviewers also praised the flexibility of fasting schedules and supportive tracking features, and responsive nutrition consultants.
Negative feedback
Numerous complaints describe unclear or misleading subscription policies and difficulty cancelling, with some users reporting continued charging after cancellation.
Some users labelled the service a "scam" due to ongoing charges despite cancellation, over-charging, unresponsive support, and refund refusals.
Documentation checklist
Before you cancel
- Your account email and username.
- Proof of purchase (receipt, bank statement, or confirmation email).
- Subscription renewal date and billing interval.
When requesting refunds or disputing charges
- Screenshot of the subscription page showing renewal terms if available.
- Records of cancellation attempts and confirmation messages or screenshots.
- Copies of correspondence with support and exact dates of charges to your card.
Common mistakes
Cancellation timing errors
Waiting until the day of renewal can result in an automatic charge because the service requires cancellation at least 48 hours before renewal.
Always note the renewal date and cancel early enough to allow for processing and confirmation.
Assuming app store control
Many users incorrectly try to cancel website subscriptions through the Apple App Store or Google Play; website subscriptions must be cancelled on the Certified Fasting site.
If you purchased through an app store instead, follow that store's cancellation process rather than the web app instructions.
Comparative recap
Quick comparison setup
This table summarizes key practical differences between Certified Fasting and common expectations for subscription health apps.
Use it to check cancellation ease, refund stance, pricing transparency, and NZ law alignment.
| Aspect | Certified Fasting | Typical expectation (health app) |
|---|---|---|
| Cancellation method | Web-only cancellation; add-ons canceled individually | Web or app-store management depending on purchase |
| Refund policy | 14 days (EU), 5 days (non-EU); recurring payments listed as non-refundable | Varies; many apps offer prorated refunds or store-based policies |
| Pricing transparency | Not publicly listed in NZD; revealed in-app or via support | Often shown upfront in multiple currencies |
| Alignment with NZ law | May conflict if service not supplied as described; statutory remedies apply | Depends on provider; reputable services usually include clear NZ guidance |
After cancelling
Actions to take
Keep copies of cancellation confirmation and your final billing statement for at least 90 days.
If charges continue, contact your bank or card issuer to dispute the charge and provide documentation.
Helpful links and contacts
Certified Fasting web app: app.certifiedfasting.com
Refund and support email: [email protected]
Address
Registered office
FASTING Ltd., Lastadijas iela 6, LV-1050 Riga, Latvia
Notes on New Zealand procedures
No New Zealand-specific cancellation postal address was located in the provider's terms; use the web app and support email for cancellations and refund requests.
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Written by Maya Bell
Digital-law graduate · 4 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 4 years.