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Cancellation service #1 in Canada
Simple Fasting is a subscription-based app and web service that helps users manage intermittent fasting schedules, track progress and access premium features. It is offered through in-app purchases on iOS and Android and directly via the Simple website.
When you cancel, auto‑renewal is stopped so you will not be charged at the next billing date. You typically retain access to premium features until the end of the paid billing period. Cancelling an app does not delete your account or necessarily remove stored data; data and account handling remain subject to Simple’s terms and privacy policy. Deleting the app from your device does not cancel an active subscription.
Refund eligibility depends on how you paid. Website subscriptions may be eligible for a refund if you cancel and then contact support within 30 days of the charge using the in‑app support widget; commitment (multi‑month) plans offer a 7‑day cancellation/refund window. For App Store and Google Play purchases, refunds must be requested directly from Apple or Google and are issued at their discretion (Apple commonly processes requests within about 30 days). The site also documents a special quarterly-subscription refund route for customers who meet specified usage and proof criteria (e.g., 30‑day contact, 15 days’ usage with evidence); refunds under that policy are processed within 14 days where approved. See Simple’s refund policy: Refund Policy and Website refund details.
| Plan | Price | Period | Features |
|---|---|---|---|
| Weekly | C$6.99 | Weekly | Full access via weekly subscription |
| Monthly | C$12.99 | Monthly | Monthly subscription for intermittent fasting features |
| Year Promo | C$19.99 | Annual | Promotional annual subscription rate |
| Yearly | C$34.99 | Annual | Standard yearly subscription |
| Lifetime | C$69.99 | One‑time | One‑time purchase for lifetime access |
In Canada, there is generally no automatic statutory 14‑day right‑of‑withdrawal for digital subscription services once the service has started, and Simple’s terms reflect that immediate delivery of digital content can forfeit such statutory rights. Despite that, Simple voluntarily offers a 30‑day refund window for website purchases and a 7‑day cooling‑off period for commitment plans, which are more generous than the statutory minimum. Where you purchased via Apple or Google, refunds are governed by their platform policies and applicable consumer protection laws in your province, but the platform’s discretion also applies. For more on Simple’s voluntary policies see: refund details.
User reports are mixed. Some customers report quick, same‑day refunds - especially when paying through PayPal or when contacting support promptly. Other users describe difficulties: cancellations that did not stop renewals, unexpected charges via PayPal or Apple Pay, and challenges contacting support or obtaining refunds. These varied experiences suggest response times and outcomes can depend on payment method, timing, and the route used to request cancellation or refund.
Common errors include deleting the app and assuming the subscription was cancelled - this does not stop billing. Cancelling too late (less than 24 hours before renewal) can result in an extra charge. Customers sometimes contact the wrong party for refunds (requesting a refund from Simple when the purchase was through Apple or Google), or they fail to keep proof of purchase and cancellation attempts. For example, someone who paid via Apple and tried to cancel on the Simple website may still be charged because App Store subscriptions must be managed through Apple ID settings.
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request via Apple; refunds at Apple’s discretion (Apple commonly honors within ~30 days). | Medium - cancel via Apple ID subscriptions; some users report continued charges in disputes. |
| Google Play (Android) | Request via Google Play (or manage via app leading to Play Store); refunds at Google’s discretion. | Low - Medium - can cancel in app or Play Store; refund outcomes vary by Google policy. |
| Website (Simple site) | Eligible for refund if you cancel and contact support within 30 days; 7‑day window for commitment plans; special quarterly criteria apply. | Medium - must cancel and request via site/support; response and approvals vary. |
Keep screenshots or confirmation messages showing your cancellation and any support correspondence. If you need a refund for a website purchase, use the in‑app or website support widget to submit your request within the applicable window. For App Store or Google Play purchases, follow the platform’s refund request process and retain any confirmation numbers. Helpful links: cancellation steps and refund policy at Simple help (cancel via App Store/Google Play), general refund policy at Simple refund policy, and website refund details at new.simple.life refund info.
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Written by Charlotte Lavoie
eIDAS legal expert · 8 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 8 years.