Cancellation Fitculator: Easy Method

What is Fitculator

Fitculator is a mobile and web-based fitness app that offers subscription access to workout and tracking features. It appears in app stores under related names (for example "FitCounter" in some regions) and operates subscriptions that renew automatically unless cancelled by the user.

How to cancel Fitculator

• Cancel in the same place you purchased the subscription: if you subscribed through the iOS App Store, cancel in your Apple subscriptions; if you subscribed through Google Play, cancel in Google Play subscriptions; if you subscribed via the Fitculator website, sign in, go to My Page → Subscription Management and turn off auto‑renewal. Cancelling in one place does not cancel subscriptions purchased elsewhere.

What happens when you cancel

When you cancel auto‑renewal, the subscription will stop future billing at the end of the current paid period. You typically retain access until the paid period expires; cancelling does not necessarily delete your account or stored app data unless you request account deletion separately. If you cancel the website subscription via My Page → Subscription Management, no further charges should occur for that website subscription. If you cancel in one store but have other active subscriptions made elsewhere, those will continue to renew unless cancelled in their respective store.

Will I get a refund?

Fitculator’s stated policy (per its Athletes terms) limits full refunds to requests made within 7 days of payment and only if the app content has not yet been accessed; change‑of‑mind refunds are explicitly denied. Refunds approved by Fitculator are processed to the original payment method and, according to their terms, completed within about 5 business days. Independent user reports indicate refunds are frequently refused, even when customers believe they cancelled during a trial or shortly after an initial charge. If you believe a charge is unauthorized you may also pursue a refund or chargeback through your payment card issuer under their protections.

Fitculator plans and pricing

Your consumer rights in Canada

Canadian consumer protection frameworks (including the Canadian Digital Charter principles and provincial laws such as Quebec’s consumer protection rules) can provide cancellation and refund rights for digital purchases; some provinces allow a wider cancellation window (for example a 14‑day right for certain digital purchases). Fitculator’s published terms limit refunds to 7 days and apply Korean law with disputes directed to Korean courts, which may narrow practical remedies for Canadian consumers. You may still rely on your card issuer’s dispute/chargeback protections for unauthorized or unclear charges, and you can check provincial consumer protection resources for guidance on whether a broader cancellation right applies in your province.

Customer experiences

Reviews available online show many customers reporting unexpected recurring charges after an initial low‑cost promotion or trial (examples cited include charges under different merchant names such as "Intergrove," "Neovitality," or "Humble5Fitness"). Numerous reports describe difficulty cancelling subscriptions or receiving refunds, non‑working phone numbers, and marketing that customers perceive as misleading about lifetime offers. At the same time, some users have resolved issues by contacting app stores, their banks, or by disputing charges with their card issuer - outcomes vary by case.

Documentation checklist

• Subscription confirmation (receipt or email) showing purchase date, merchant name, amount and payment method
• Screenshots or records of subscription status in the store or website (App Store / Google Play / My Page → Subscription Management)
• Evidence of cancellation attempts (emails, in‑app screenshots, call records, dates)
• Bank or card statements showing the exact charge(s) and merchant descriptor
• Copies of any refund denial or responses from Fitculator, app stores, or your card issuer

Common mistakes

Common mistakes include cancelling the wrong subscription (for example cancelling on the website while the charge was from the App Store), assuming a trial cancellation always prevents charges, and failing to keep receipts or screenshots that prove purchase or cancellation dates. Another frequent error is not checking bank statements for the merchant descriptor - charges sometimes appear under different names, which can delay recognition and reporting. Users who rely only on deleting the app (not cancelling the subscription) often find the recurring charge continues.

Comparative recap

After cancelling

After you cancel, keep all documentation (receipts, cancellation confirmation screenshots, bank statements). If a refund is required and Fitculator denies it, contact the app store where you subscribed for their remediation options and consider filing a dispute with your card issuer. To preserve evidence when communicating with Fitculator, send written correspondence by registered mail with acknowledgment of receipt (raccomandata A/R) to ensure proof of delivery. For reference, Fitculator’s terms and a user cancellation help page are available online; you may also review user reports at Trustpilot.

Address

Send correspondence by registered mail to:

1029, 10F, 100 Cheonggyecheon-ro, Jung-gu, Seoul, Republic of Korea