Cancellation Citywide Internet: Easy Method

What is Citywide Internet

City Wide Communications (Citywide Internet) is a regional Canadian internet service provider offering residential broadband across Atlantic Canada. Plans are month-to-month, commonly include a DOCSIS modem at no extra charge, and the company’s published Service Terms describe customer support and cancellation procedures.

How to cancel Citywide Internet

• Contact City Wide using the contact methods listed in their Service Terms - typically by phone or email - and state that you want to cancel one or all services. If you prefer a traceable written notice, send a registered letter (return receipt requested) to City Wide Communications Inc., PO Box 38093, Dartmouth, NS B3B 1T0. Include your account number, service address, requested cancellation date, and a request for written confirmation of cancellation. Note: App Store, Google Play, or Web‑app cancellations are not referenced in the published terms; direct contact is the documented method. After you cancel, follow their instructions to return any rented equipment (a prepaid shipping label is normally provided) within 30 days to avoid replacement charges. Keep copies of all communications and any tracking numbers or confirmation emails.

What happens when you cancel

Once your cancellation is effective, City Wide will typically terminate service on the requested date and stop recurring billing. You will retain access until that termination date and will lose account access and service thereafter. Any active automatic renewals are ended when the account is cancelled in accordance with the company’s terms. City Wide may require the return of rented equipment; failure to return rented equipment within the specified window can result in equipment replacement charges. Keep a copy of the cancellation confirmation and check your final bill for any outstanding charges or credits.

Will I get a refund?

For month‑to‑month services City Wide provides a pro‑rated refund for the unused portion of your last billing cycle when you cancel mid‑cycle. One‑time activation or installation fees are non‑refundable, and fees for equipment you purchased (not rented) are non‑refundable. There is no published 14‑day no‑refund rule in the company’s terms; refunds are handled by pro‑rata calculations and the exceptions noted above. If you believe a refund was not applied correctly, request a written billing explanation and retain proof of the cancellation request when disputing the charge.

Citywide Internet plans and pricing

Notes: Prices above apply across Atlantic Canada and include a DOCSIS modem at no extra cost. An optional gigabit Wi‑Fi router is available (purchase C$64.95 or rent at C$5.00/month). Regional variations may apply (for example, New Brunswick promotions may show different plan tiers or pricing).

Your consumer rights in Canada

Under Canadian consumer protection norms for telecom services, you are generally entitled to accurate billing, disclosure of fees, and timely resolution of disputes. For internet services, City Wide’s published terms give you a pro‑rated refund right for unused service periods and require return of rented equipment within 30 days via the provided prepaid label to avoid replacement charges. If you cannot resolve a billing or service dispute directly, you may escalate to independent dispute‑resolution bodies such as the Commission for Complaints for Telecom‑television Services (CCTS), or contact your provincial consumer protection office or the Better Business Bureau for guidance. Small claims court remains an option for unresolved monetary disputes if other remedies fail.

Customer experiences

Reviews are mixed. Some customers report savings and an easy switch to City Wide compared to their previous provider. At the same time, others describe service reliability issues (periodic or evening outages) and problems with customer support, including delayed technician visits and difficulties obtaining timely refunds. A few complaints filed with the Better Business Bureau recount delays returning deposits or missed appointments. These patterns suggest that while pricing and plan options can be attractive, customer‑service follow‑through varies.

Documentation checklist

• Account number and account holder name; service address and phone number
• Date and time of cancellation request and the name of the agent (if by phone)
• Written cancellation confirmation (email or letter) or a copy of your registered mail receipt
• Equipment details: make, model, serial number(s), receipt or rental agreement
• Shipment tracking numbers and proof of delivery for returned equipment (use prepaid label receipt)
• Final bill or invoice showing credits/refunds and any disputed charges

Common mistakes

Failing to obtain written confirmation of cancellation is a frequent error - an oral cancellation without a confirmation email or letter can make disputes harder to resolve. Another common mistake is not returning rented equipment within the 30‑day window or not keeping shipment tracking; customers who do this often face replacement or non‑return fees. Relying solely on app‑store or web‑app actions is risky because City Wide’s published terms document direct contact methods (phone/email) and mailed notices; ensure you follow the company’s specified process. Finally, not monitoring the final bill for lingering charges can lead to unexpected debits.

Comparative recap

After cancelling

After you cancel, keep all confirmation emails, tracking numbers for equipment returns, and a copy of the final invoice. Verify that the pro‑rated credit (if applicable) appears on your final statement and that no equipment replacement charges are billed if you returned devices on time. If a refund or charge remains in dispute, contact City Wide in writing first, then consider escalation to the CCTS, your provincial consumer protection office, or file a complaint with the Better Business Bureau. For the company’s published terms and cancellation details, see City Wide’s Service Terms: yourcitywide.com/terms. Retain documentation until all credits and returns are confirmed.

Address

City Wide Communications Inc.
PO Box 38093
Dartmouth, NS B3B 1T0