Cancellation Nomad Internet: Easy Method

What is Nomad Internet

Overview

Nomad Internet is a provider of portable and fixed wireless internet services and hardware (modems, SIMs, power accessories) that offers prepaid eSIM plans and device rentals across Canada and other countries. Customers subscribe to service plans or rent hardware to access 5G/LTE connectivity, with terms governed by Nomad’s policies and terms of service.

How to cancel Nomad Internet

• Contact Nomad Internet support first to request cancellation and obtain an official Return Link / Return Label (RMA instructions). Do not ship hardware before receiving this link - shipping without RMA may cause continued billing or extra fees. RMA info.
• After receiving RMA instructions, you have 14 days to return the device. Prepare the device (modem, SIM, power cords) and attach the provided return label. Use a tracked shipping method and keep the tracking number.
• Ship the device promptly and keep proof of postage and tracking. Nomad stops billing only after it receives and processes the returned device via tracking information, so send with tracking that records delivery.
• Follow up with support after shipment to confirm receipt and ask about refund timing if you are within the 14-day money-back period.

What happens when you cancel

Service access will continue until Nomad records receipt and processing of the returned hardware; simply requesting cancellation without a received device does not immediately stop billing. If you return the device after the allowed return window (the 14-day grace period after RMA instructions), billing may resume until Nomad receives the device and processes it. Any ongoing subscriptions or renewals will not bill beyond the point Nomad confirms device receipt and cancellation in their system.

Will I get a refund?

Nomad offers a 14-day money-back guarantee starting from the delivery date of the modem. If you cancel within that 14-day window and return the device in good condition, the modem rental and the first month’s service are typically refundable; activation and shipping fees are generally non-refundable. Refunds are processed to the original payment method and usually appear within about 5 - 7 business days after Nomad receives and processes the return. If you cancel after the 14-day period, modem rental fees and subscription fees are not refundable, although you may still cancel future billing. Always confirm refund eligibility with support and retain proof of return and communication.

Nomad Internet plans and pricing

Your consumer rights in Canada

Under Canadian consumer protection principles, online purchases commonly include a 14-day cooling-off or cancellation period; Nomad’s 14-day money-back guarantee aligns with this expectation. Providers may require return of rented hardware and can reasonably require proper return procedures before stopping billing, but consumers should retain proof of shipment and delivery to protect their rights. If you encounter unfair billing, persistent charges after cancellation, or unresponsive support, you can file complaints with your provincial consumer protection office or consider contacting your card issuer to request a chargeback if charges continue despite documented cancellation attempts.

Customer experiences

Customer sentiment is mixed. Many users praise Nomad’s individual customer-service agents for being helpful, patient, and effective in resolving issues. Positive reviews frequently highlight attentive, personalized support. Conversely, recurring negative reports cite billing problems (overcharges, billing after cancellation, slow or missing refunds), challenges completing cancellations through apps or web portals, and slow or no responses from support channels. Some customers have resorted to cancelling cards or filing chargebacks when unable to obtain a timely resolution.

Documentation checklist

• Order number, account/email used to register, and date of modem delivery.
• Official RMA / Return Link and Return Label from Nomad support.
• Tracking number and carrier receipt for the returned package (kept until refund confirmed).
• Photos of the packaged device and inventory (modem, SIM, cables) and condition on shipment.
• Copies/screenshots of all communications with Nomad (support tickets, chat logs, emails) including cancellation request and dates.
• Proof of refund processing (bank/statement) or any correspondence about refund timing.

Common mistakes

Customers commonly make avoidable errors that delay cancellation and refunds. Shipping devices without first requesting the Return Link or RMA causes processing problems and may result in continued billing or extra fees; always contact support first. Failing to use a tracked delivery service or not keeping proof of shipment leaves you vulnerable if Nomad disputes receipt. Returning devices after the 14-day money-back window (or after the 14-day grace period following RMA instructions) often disqualifies you from a refund - even if you then ship the equipment. Finally, assuming billing stops immediately when you request cancellation is risky: Nomad’s policy is to cease billing only after they receive and process the returned hardware.

Comparative recap

After cancelling

After you have shipped the device and confirmed delivery with tracking, follow up with Nomad support to confirm they processed the return and the expected refund timeline. Nomad’s published refund processing after receipt is typically 5 - 7 business days. If you need RMA guidance or to confirm whether you require an RMA before returning your modem, see Nomad’s support article: Do I need an RMA before returning my modem? For details of the 14-day money-back guarantee: 14-day money-back guarantee. For terms governing returns and billing, see Nomad’s terms of service: Terms of Service. If you believe your consumer rights are not being honoured, review Canadian consumer protection resources: Government of Canada - Consumer Protection, and consider contacting your provincial consumer protection office or your payment provider to dispute charges if necessary.

Address

Nomad Internet, 30665 N US‑281, Bulverde, TX 78163, USA