Cancellation Start Internet: Easy Method

What is Start Internet

Overview

Start Internet (operating as Start.ca) is a Canadian internet service provider that offers residential internet access, including fibre where available, and rents customer premises equipment. The company advertises a 30‑day money‑back guarantee for new signups and maintains published terms and conditions for service, billing, refunds and equipment returns.

How to cancel Start Internet

• Call Start.ca customer service at 866‑434‑5888. Have your account number, full service address and the name on the account ready. Ask the agent to process the cancellation and request a written confirmation or cancellation reference number.
• Confirm the cancellation effective date, any final charges, and whether you qualify for the 30‑day money‑back guarantee (see below).
• Arrange return of any rented equipment within 14 business days of cancellation to avoid replacement charges; ask for the return instructions and a receipt or tracking number for the return.
• Follow up if you do not receive confirmation, a final bill or a refund (if applicable) within the timeframe discussed with the agent.

What happens when you cancel

When you cancel, Start.ca will close your account effective on the date agreed with the agent. Service access is typically stopped as of that date and any recurring billing should cease, subject to final billing. You remain responsible for unpaid charges incurred up to the cancellation date and for any equipment replacement charges if rented hardware is not returned within the required window. Always request and keep written confirmation of the cancellation and any promised refund or final balance.

Will I get a refund?

Start.ca offers a 30‑day money‑back guarantee: if you cancel within 30 days of signing up you may receive a refund of the service cost to date. This is a commercial policy (not a statutory right) and may be subject to the provider's terms and any promotional or special‑offer exceptions. Failure to return rented equipment within the stated return period (14 business days) can result in replacement charges that may reduce or offset any refund. Some customers have reported delays or disputes over refunds, so insist on written confirmation and keep evidence of equipment returns and correspondence.

Start Internet plans and pricing

Public pricing for specific Start.ca plans was not provided in the verified data available. If you need current plan details or prices, check Start.ca directly or contact support.

Your consumer rights in Canada

The 30‑day money‑back guarantee is a voluntary commercial policy by Start.ca and is not the same as a statutory cancellation right. Canadian consumer protection law varies by province and may provide additional remedies for unfair practices, misrepresentations, or billing disputes. If you believe your statutory rights have been breached or you face an unresolved refund/billing issue, consider contacting your provincial consumer protection office, a consumer rights clinic, or small claims court for guidance.

Customer experiences

Customer feedback is mixed. Some users praise Start.ca for launching fibre service with competitive speeds and helpful tech setup, noting good value for certain plans. However, many reviews report long hold times to reach support (sometimes hours), poorer customer service after corporate changes, connectivity issues affecting gaming and streaming, and billing or refund difficulties. See independent reviews for detail: Trustpilot, Reddit discussion, and BBB complaints.

Documentation checklist

• Account number and full service address
• Name on the account and contact phone number
• Last bill or invoice (showing outstanding balance and billing dates)
• Photo ID (if requested for identity verification)
• Equipment serial numbers and receipts for rented hardware
• Written confirmation of cancellation, refund promise and equipment return instructions or tracking numbers

Common mistakes

Customers commonly make avoidable errors such as not getting a cancellation reference or confirmation in writing, forgetting to return rented equipment (which leads to replacement charges), assuming the 30‑day guarantee applies to promotions or add‑on services, and not checking provincial consumer protections before assuming a statutory right. Another frequent problem is calling without adequate documentation which can slow down resolution - always note names, dates and reference numbers.

Comparative recap

After cancelling

After you cancel, keep copies of the cancellation confirmation, final bill and any return tracking details. Check your bank or card statements to confirm the refund (if applicable) and follow up promptly if it does not appear within the timeframe promised. For official terms and details, review Start.ca’s published terms: Kudos to Us - Terms & Conditions and the related flash sale T&Cs: Start.ca Flash Sale T&Cs. For user reports and experiences see Trustpilot, Reddit, and BBB. If you encounter unresolved issues, consider filing a complaint with your provincial consumer protection office.

Address

Start Internet (Start.ca) - 1940 Oxford St E, Unit 8, London, ON N5V 2Z8, Canada