Cancellation Endel: Easy Method

What is Endel

Endel is a subscription-based app that generates personalized soundscapes to support focus, relaxation, and sleep. It offers mobile and web access, offline playback and personalization features depending on the plan and platform.

How to cancel Endel

• App Store (iOS/macOS): Cancel via your device settings - open Settings > [your name] > Subscriptions > Endel > Cancel Subscription. Note: cancel at least 24 hours before the renewal period ends. Deleting the app does not cancel the subscription. See the Endel support page: You want to cancel your subscription.
• Google Play (Android): Cancel in the Google Play app - Profile > Payments & subscriptions > Subscriptions > Endel > Cancel subscription. See: Endel cancellation steps.
• Web (Endel site): Turn off auto‑renewal in the Endel app settings (Manage Subscription) or at payment.endel.io. You can also follow instructions on the Endel support centre: You want to cancel your subscription.
• If you need to make a formal withdrawal or send registered mail, use the postal address: Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany.

What happens when you cancel

When you cancel, your subscription will typically remain active until the end of the paid period you already purchased; disabling auto‑renew prevents future charges. Access to premium features continues until that period expires. Deleting the app does not stop billing; you must cancel the subscription through the platform where you purchased it.

Endel retains account and billing records as described in its privacy and terms pages; if you need data deletion or portability after cancellation, contact Endel support (see links below) and review their legal information for specifics.

Will I get a refund?

Refund eligibility depends on how you purchased Endel. Web purchases may be covered by a 14‑day right of withdrawal under EU/German law (German BGB §13) - you must notify Endel (email: [email protected]) to exercise this right. This EU right does not automatically apply in Canada unless Endel’s terms explicitly extend it to Canadian customers.

App Store purchases must be refunded through Apple Support; Endel cannot process App Store refunds directly. For Google Play purchases, Endel can consider refunds for annual plans if you email [email protected] with the Google receipt (transaction numbers starting with "GPA") within 30 days; refunds reportedly appear in approximately 3 - 10 days once processed. Expect platform policies (Apple/Google) and regional rules to govern final outcomes.

Endel plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws, but platform and merchant refund policies still apply. Endel’s published 14‑day withdrawal right is based on EU/German law and may not automatically apply to purchases made in Canada unless Endel’s terms state otherwise. For purchases through Apple’s App Store in Canada, Apple’s refund process and policies control refunds; Endel cannot override those. For Google Play subscriptions in Canada, Endel’s published policy allows refunds for annual plans if requested within 30 days with a Google receipt, subject to verification.

Customer experiences

Public reviews are mixed. Many users report long‑term satisfaction, saying Endel helps with focus and sleep and that the app is a daily tool. See a selection of positive reviews on Trustpilot: Endel on Trustpilot.

Negative reports include complaints about unexpected charges, problems cancelling (including being charged after cancelling a free trial), perceived misleading feature advertising across platforms, and slow or unresponsive customer service on billing matters. These reports suggest keeping careful records of purchases and cancellations.

Documentation checklist

• Purchase confirmation or receipt (App Store, Google Play receipt - Google receipts start with "GPA", or Endel web order email)
• Screenshots of subscription status and any cancellation attempts
• Any correspondence with Endel support (emails, dates, ticket numbers)
• If sending formal notice, printed letter and proof of registered mail (address: Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany)

Common mistakes

Common errors include deleting the Endel app but not cancelling the subscription (this does not stop billing), waiting until the renewal window is too close (App Store requires canceling at least 24 hours before the period ends), and assuming Endel can refund purchases made through Apple - Apple controls those refunds. Other mistakes are failing to keep receipts (needed for Google Play refunds) or not documenting cancellation attempts when contacting support.

Comparative recap

After cancelling

After cancelling, confirm your subscription status in the platform settings and save any confirmation screenshots or emails. If you purchased through Apple and want a refund, contact Apple Support. For Google Play refunds or questions, consult Google Play Help and email Endel with your GPA receipt at [email protected]. For web purchases or legal queries, review Endel’s legal and support pages on their Help Center: Legal and FAQ. Keep records of all communications and receipts until any billing issues are fully resolved.

Address

Endel Sound GmbH, Sophienstraße 21, 10178 Berlin, Germany